Dear Our guest We are sorry that you have face difficulties with our service, our experience is one of the highly rated and Join tours has got it's own time, I have seen in your message that we do not have any rude message we have just explained about our product pick up time, Our Pick up time starts at 07-08 and end at 09:00 Am, You must be on time to attend join tours, as we have another lovely tourist attending tours with us. We have still offered you to go and we have sold you correct product as par your chat I can see, If you really want to go on time of yours, you should make a private tour booking not join tour. Also making a private tour request at the last minute may not work as it was totally last minute. We had suggested you the best options to take taxi and join the same tour. I totally understand when you hav baby, you might face some issue but you should really be on time. We have over 1000 good review for our good services and we defiantly serve our guest not want to become rude. However it is not possible to give you private tour for join tour cost or change timing at your comfort because you will write us a bad review, we have served you a Phuket City Tours, you must be late over 20 minute as par our details and people can not leave you for 1 minute. In Thailand people are polite and we help each other for a while so we are really sorry but we do not think we have been rude and it is all clear from your chat only. Thanks for using our service regards