River Wellbeing Spa

River Wellbeing Spa(伦敦)

River Wellbeing Spa
2
上午10:15 - 下午6:15
星期一
上午10:15 - 下午6:30
星期二
上午10:15 - 下午6:30
星期三
上午10:15 - 下午6:15
星期四
上午10:15 - 下午6:15
星期五
上午10:15 - 下午6:15
星期六
上午10:15 - 下午6:15
星期日
上午10:15 - 下午6:15
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2.0
87 条点评
极佳
8
非常好
12
一般
12
较差
15
很糟糕
40

Alexandra
86 条分享
I booked one day spa and afternoon tea for a birthday celebration but apparently Groupon guests are treated differently.
Afternoon tea was not too bad and the bar looks very pretty with the river view. However, the spa experience was ridiculous. We have been welcomed by a guy that provided just some towels and refused to provide bathrobe and slippers. Before to go there, we called to make sure we shouldn't bring anything and it was assured that everything including slippers and bathrobes will be provided. However, that was a big challenge! The spa receptionist clearly didn't want to provide anything except towels until we had to go back to the hotel reception to speak to a manager. It was also told they don't have a duty manager on Sunday. What???? Definitely not possible and a manager showed up offering the slippers.
And..at the very end, not hot water in the changing room so we had a cold shower before to leave the spa.
Very poor service, what a shame as the hotel looks pretty but it's just an illusion when you experience such a low customer service.
撰写日期:2021年11月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

The Lady D Travels
英国伦敦208 条分享
2021年10月
I visited the Spa on a Saturday afternoon and found it gruby, rundown and in need of a good clean! Moreover the staff were rude and uninviting. Frankly, I am shocked they are still in business. Don't believe the reviews left by the Hotel owner -- this place is terrible. The Spa manager overcharged me and when I questioned it, he literally shouted at me! Definitely NOT my idea of a relaxing time. And far from the perfect Spa day with Elemis treatments. Waste of time and money. Best to avoid.
撰写日期:2021年11月1日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Michelle J
17 条分享
2020年2月 • 好友
Had an afternoon tea & spa package booked!

Afternoon tea was rushed and very small

Spa was awful!!! No robes given, most of the lockers broke! No toilet roll in any toilets! No changing cubicles, damp rotten patches on the walls, paint peeling off walls, no where to sit and relax. Hot tub didn’t even fit more than two or three and freezing cold very small pool! Never want to go back again!!!! Awful!!!!
撰写日期:2020年2月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

SammieP
英国伦敦5 条分享
2020年2月
Visited with a small group of friends for spa/afternoon tea package. PRO: I had a good treatment with a friendly therapist.

CONS: tiny spa area with dated and disappointing facilities. Found out on the day the steam room (main attraction for us) had not been working for 2 weeks!! Had we known beforehand we would have rebooked for a later date. Other facilities (sauna, jacuzzi & plunge pool) are small, holding a max 4/5 people, so were over-crowded and customers had to wait to use them with no place nearby to relax and chill. No shower near the sauna either so couldn't rinse off before getting into jacuzzi/pool.

The most disappointing area was the changing room/showers. There was a modesty screen directly by the door (not sure why as it took up much needed space and got in the way). No individual cubicles to get changed (had to use a very tiny toilet cubicle), grubby looking shower and soggy floor 'mats'. One bench to place your belongings while using the lockers/or changing but having to constantly move out of the way so other customers could do the same.

By the time we left for afternoon tea there were discarded towels/slippers/gowns/tissue/make-up pads on the floor. NOT relaxing at all and I came away feeling worn out and in need of a good shower! Not a nice experience so wouldn't visit again.
撰写日期:2020年2月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Nnili
英国512 条分享
I had a spa day, as part of a voucher for spa and tea afternoon.
It was a very good experience and loved the place. I first had a manicure and pedicure with a very lovely lady and then spent about 1 hour using the spa facilities, which included sauna, jacuzzi, cold pool. It was not overcrowded, there were about 8 of us, 4 sets of 2 and we could all use one of the facilities at a time.
撰写日期:2019年11月25日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Elina Blum
英国伦敦324 条分享
2019年4月 • 夫妻情侣
I wouldn’t call this a spa as it’s not really a place to relax. It’s good if your staying at the hotel and got nothing else to do but the facilities aren’t what you expect. Especially the vue from the gym. As this hotel is a river front hotel, the main expectation would be a relaxing place facing the river ... not at all! You can check my pictures
And the relaxing room should be call ... a living room
So I give the spa a ZERO
BUT, the massage was amazing, I give it a 9 cause the masseuse forgot me during the face mask and my skin was super dry after the treatment cause it stayed too long on my face
Anyway, I highly recommend the massage (and massage room) but wouldn’t recommend you to book a spa day there
撰写日期:2019年4月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

JIANG FAN Z
2 条分享
2019年3月 • 夫妻情侣
Went for gift voucher bought for us. Spa is average, the thorapist was friendly. The afternoon tea was completely below average.
撰写日期:2019年3月24日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Samantha
1 条分享
2019年3月 • 夫妻情侣
I attended the ‘spa’ with my mum for full body massages as a treat for her birthday. Having read the spa facilities were small this was expected, however the massage and customer service thereafter was appauling. During my massage I was left with my top exposed for about 10 minutes while the therapist massaged my arms and abdomen. I was very uncomfortable as never during a massage we’re my breasts left exposed. I was also told no when asking for a bit more pressure, then as icing on the cake my face was massaged (which I’ve never had as part of a full body massage) and the therapist pressed over a particularly tender area of my mouth to which I stopped her and politely asked her not to touch again as it was painful. 5 minutes later she pressed quite hard over the same area and was not very apologetic when I stopped her again. After the massage I complained to the manager, Ben, who was very unsupportive as the therapist ‘catagorically denied going over the painful area twice’ and as he had never had a complaint about her said it was hard to believe she would have done that. He also stated ‘she wasn’t a man’ and ‘she’s italian’ as for reasons I would have been left exposed rather than apologising. He offered a gesture of 25% refund but this felt very half hearted considering he effectively said he did not believe my complaint. To be honest the way management handled the complaint was the worst part of the experience. I am now awaiting a call back from senior management as the way a complaint is dealt with is completely unacceptable. I would never attend here again and would urge anyone to avoid this spa at all costs.
撰写日期:2019年3月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

millh003
1 条分享
2019年3月 • 好友
As soon as we arrived for our 'spa' day the receptionist just listed a load of rules, immediately bursting our bubble - we knew it wouldn't be a relaxing and carefree experience, not because its ludicrous to ask for quiet and no phones but because we had to sign a very formal (and ridiculous) contract of sorts that asked for silence and absolutely NO mobile phones in the spa, and when we went round the corner to the 'spa' area we saw a sign on every surface that had another sign saying something is banned etc which ruins the mood. 'NO MOBILES' 'NO TALKING' 'NO SITTING ON THE EDGE OF THE HOT TUB'. i appreciate that rules are rules but they just do not make for a relaxing experience.
there was a tiny jacuzzi for 3 people, a tiny pool that was freezing and not working, and not even any chairs to sit on and wait for the lucky 3 people in the one functioning spa utility (the hot tub) so my friends and I had to awkwardly wait perched on some stairs wrapped in our towels as we didn't want to be in the cold pool. This obviously makes the people using the hot tub anxious to leave to give the others their turn. The tiny steam room and sauna were decent but not in view of the hot tub so you can't really wait in there for the hot tub to become free or you may miss your chance. Just a ridiculous situation all round - it would do as something free you could use if staying in the hotel but to market it as a 'spa day' is absurd. we were just biding our time before we could go for our afternoon tea (which was actually pretty good).
撰写日期:2019年3月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

tanyaprince2002
英国哈罗35 条分享
Lovely welcome, great rooms. The treat was for a spa day for myself and my sister's birthday. The spa t4eatments were fully booked when we called prior the spa was too small to facilitate all the users(1 tiny Jacuzzi). The restaurant in the hotel had attentive staff, breakfast was good but the quality and value of the evening and lunch menu was somewhat poor our lunch order was wrong and one of our dinner choices had to be returned. We were still charged but offered a free dessert.
撰写日期:2019年2月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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