Hi Karen, Thank you for your review - as you know we have responded already via email, and we have issued a refund. Unfortunately our lift is currently out of order, but the 'out of order' notice on the lift door does note the phone number for our front desk to call for assistance as we have another lift from street level to the museum, which can be used as an alternative means of access. As you were not able to locate this, we have learned from your experience and made a new sign with bigger text. I can also assure you that our main lift has plenty of room to fit wheelchairs, motorized scooters, prams etc in. A am sorry that you had a bad experience on this occasion, but we hope to see you again in the future. Joe Cartoon Museum Team

Hi Dolly, thank you for your review. I am sorry you had this experience, it is unlike our staff not to be helpful and friendly, and your review will be shared with the team in future as part of training. The museum is small, independent charity museum, so yes our footprint is different to the British Museum but it is a difficult comparison to make as they receive government funding and have been established for hundreds of years, with 800 staff to our 6! On the plus side, nothing we have on display has been stolen! Our In-Focus space was under construction for one day on 17 August to install a new exhibition, so if this is the day you visited then please contact us on hello@cartoonmuseum.org and we will happily send you a gift ticket so you can return and see that exhibition.