Dear Madam, You have been economical with the truth. You wrote this review to hurt our business as of your threat. Your booking was for a saloon car round trip to accommodate 3 passengers. We arranged 2 MPV s for your transfer as both drivers had other large vehicle jobs after dropping you off. Near the return pickup time, you requested a driver to come after one hour. This means the driver we allocated will be late for his next job. So one of our operators called local cab companies and arranged a driver for your requested pickup time. The vehicle we arranged was a saloon car which you have paid for. As this car came from a local cab firm, we wouldn't know what kind of condition it would be in. Our main aim was not to abandon you and your daughters at Harry potter studio as we know it is not easy to arrange last minute taxi / transport from the studio due to its location. The minute you got into the car, you were complaining to the driver saying the car was too small even though that's what you paid for. Later you complained to our operator about the driver's body odour. This day was one of the warmest days in the UK and it is natural for people to sweat. After reaching the hotel you have demanded a full refund for a service you have used. We have forwarded your concerns to the cab firm in Watford and they refused to offer a refund as you used the service to reach your destination. Also the cab company was complaining about your rude behaviour towards the driver. We cover many round trip transfers to Harry potter studio on a daily basis and never had issues adjusting return pickup time . Unfortunately on this day we were extremely busy and couldn't adjust the time​ due to your last minute request but we did our best to arrange a ride back to London. As a good will gesture we offered you a discount on your future transfers as we couldn't offer you refund on the service you have used​.