Hi, we are very sorry to hear you were disappointed with your History Mystery experience and felt unable to connect with the game and puzzles. Our usually 5* rated Secrets of the Tunnels game can be played in a linear way if you choose to, but as you spotted does actually contain parallel puzzles, which allows more experienced teams to solve puzzles simultaneously and save time on the clock. We put a lot of effort into accurate historical content of our games and weave it into each puzzle to fit in with the historic locations. You were actually playing in a hidden medieval street (which was mentioned as part of the briefing) surrounded by 15th century buildings, and we are sorry this wasn’t apparent to you. If teams express an interest in the history of the location after their game, our Gamemasters are always delighted to wax lyrical about the history of the fabulous and unique locations our games are based in. Regarding the lighting level, these have been set appropriate to the atmosphere of the game and at a level where most people do not have a problem reading locks. Of course some people do have trouble seeing into the darker corners, but they tend to use the torch that is discovered early on in the game. Thank you for your lovely comments about your Gamemaster, this is much appreciated. Sorry you were unable to distinguish when our Gamemaster was in character. Usually at the point they don their hard hat and hi-viz jacket seeking your help in saving our hapless City Historian from the airless collapsing tunnels, that’s the point where players appreciate the transformation from welcoming Gamemaster to desperate game character - the urgency is intentional but could explain why you construed it to be a little rushed. Your point about age is appreciated too, we certainly don’t encourage children under 10 as, naturally, they don’t have the attention span for a full scale escape game. As you discovered, it is difficult for parents with younger children to both look after the children and immerse themselves in our games at the same time.