The Malvern Spa

The Malvern Spa(大莫尔文)

The Malvern Spa
4
上午12:00 - 上午12:00
星期一
上午12:00 - 上午12:00
星期二
上午12:00 - 上午12:00
星期三
上午12:00 - 上午12:00
星期四
上午12:00 - 上午12:00
星期五
上午12:00 - 上午12:00
星期六
上午12:00 - 上午12:00
星期日
上午12:00 - 上午12:00

4.0
1,090 条点评
极佳
615
非常好
253
一般
132
较差
53
很糟糕
38

Lauradennis16
9 条分享
Excellent hotel and spa
2021年10月 • 家庭
Lovely hotel with a fantastic spa. The facilities and treatments were excellent. Our room was nicely decorated and clean with a lovely hot shower. The food was really good and the service was fantastic. Even short staffed, they couldn't have been friendlier or more helpful. The hotel is in a bit of an odd location being on an industrial estate but you don't notice it once inside and the spa and staff really make it worth a visit.
撰写日期:2021年10月20日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Stacey C
23 条分享
Relaxing break
2021年10月 • 夫妻情侣
This is our second stay here as the spa facilities are really good.
The indoor and outdoor pools are a lovely temperature and the outdoor pool is just lovely to while away from hours.
The loungers and drink service makes it extra nice to chill.
I had an Elemis revival treatment which was a full body scrub, massage and a facial from Lucy T and that was really nice. I've only ever had back massages to the body massage was a different experience and very relaxing.

The breakfast was comprehensive and very good, more so on our first morning which seemed better organised than our 2nd morning as there was no coffee available on the 2nd morning and took a long time to become available.

We didn't eat at the resturant this time as our experience one our first stay wasn't good so we decided not to have dinner this time and went out for dinner (check our Peppe's italian in Great Malvern) but from the quality of breakfast, I'd say there was definitely improvement this time round.

The room was good generally. Only thing I could fault was the pillows. I did not sleep well as the pillow were too thin (I suffer with upper back/neck pain a lot) so one was not enough support and 2 was too much angle on my neck. I wish I'd brought my own with me.

Other than that, we enjoyed our stay and would stay again.
撰写日期:2021年10月15日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello Stacey Thank you for taking the time to post your review. I am delighted you returned to The Malvern and that you had a further relaxing break with us. I am unsure when you first visited us but our restaurant, menu and kitchen team has changed and we receive fantastic reviews for our dining options. Why not try it on your next visit?! There should have been a pillow menu in your room and we could have changed your pillow on request. I am sorry you were not aware of this. We look forward to welcoming you back again soon. Amy Downton, Assistant General Manager
撰写日期:2021年10月20日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Jan B
1 条分享
A wonderful weekend away
2021年10月 • 好友
I visited the Spa for a weekend with friends to celebrate a 60th birthday. We all had a wonderful time and came away feeling very relaxed and rejuvenated! Although we didn't even look in the gym, the Spa facilities are lovely, the pool is warm both inside and outside, the grand lounge is very tastefully decorated, the food and drinks were delicious, and the staff were all lovely. My friends and I all had treatments, (one of my friends had a facial, two had hot stone massages) I'd opted for a full body massage. A lovely petite lady, called Lucy T, guided me into a quiet, dimly lit room, with gentle , oriental music playing in the background and she gently, but firmly, worked away all the tensions in my body. I still feel so much more supple and relaxed than before the weekend and I'm quite sure it is due to that young lady. The bedrooms at the Spa were very comfortable, especially the beds! ( It was the best, most relaxed sleep I've had in a long time due to the bed and the massage. ) The rooms have tea and coffee making facilities and fresh milk is available from reception, and our room also had an iron, ironing board and hairdryer. Loved the whole experience, especially sharing the time with my friends on such a special occasion -a real treat. Would love to do it again.
撰写日期:2021年10月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello Jan Thank you for taking the time to post your review. I am delighted you all had such a special visit to celebrate the Birthday. The massage sounds amazing and I know Lucy will be so pleased to receive your feedback. I hope you will come and see us again soon for another wonderful relaxing visit. Nikki Scoffin, Spa Manager
撰写日期:2021年10月14日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

AbbieSarah1
英国伍斯特38 条分享
Birthday ‘treat’
2021年9月 • 夫妻情侣
I came here for my birthday with my partner and we have been coming here for years. We were a little disappointed to see that the spa is in need of some TLC in places with some mosaic tiles missing in the pool, taps missing in the bathroom and loose keypads on lockers. The spa itself got very busy at one point to the point where people were unable to get loungers which I’ve not seen before and considering covid I think we still need to be being careful not to overfill venues. We stayed for lunch after - the restaurant was not full to capacity but the staff seemed to struggle. We asked for water for the table which never arrived.. I asked what the soup of the day was which was tomato with paprika etc and I made clear that due to the paprika I wouldn’t have it so went for the jacket potato with coleslaw only to find when it arrived that the coleslaw was packed full of paprika?! So I was unable to eat that. Other tables who had requested coffees or drinks etc were having to ask again where they were and it just didn’t seem to run very smoothly. A shame as the Malvern spa has been a favourite of mine for years and it isn’t cheap.
撰写日期:2021年10月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello Abbie Thank you for sharing your feedback. As a regular visitor to The Malvern you will be aware this is not our usual standard of service and I am sorry for the issues you experienced. All of your concerns have been discussed with the management team and the maintenance, kitchen and restaurant teams in particular, to ensure we learn from your comments. I hope you will come back and give us another opportunity to show you how we normally look after our guests. Amy Downton, Assistant General Manager
撰写日期:2021年10月6日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Pippa Martin
5 条分享
A magical day at The Malvern Spa
2021年10月 • 独自旅游
Two of the best treatments I have ever had, both my Body massage and Facial were outstanding. Gorgeous Elemis products, that smelt and felt divine. A huge thank you to Amy Edwards, for making a special day exceptional.

Gorgeous Robe and towels provided, you need to take your own flip flops, and maybe a nice magazine.
The main hotel reception could have made the day perfect, with a smile and a Good Morning, which was sadly lacking.
撰写日期:2021年10月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello there Thank you posting your review. I am delighted you had such a magical day with us but am sorry that you did not receive the welcome we usually provide to all of our guests. Your feedback about reception and also Amy and your treatments will be shared with all of the team concerned. Nikki Scoffin, Spa Manager
撰写日期:2021年10月6日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

chameleon037
Milton keynes2 条分享
An oasis of calm in a frenzied world
2021年10月
There is no doubt in my mind that what sets the Malvern apart from other spas is the balmy temperature of the water in the indoor/outdoor pool ... I am told it is kept at a bath-wateringly warm 35 degrees. All the different jets in the outside pool were great to massage whatever bit of you you fancied!
What also impressed me is how problems were resolved and the obvious concern they have for your enjoyment and wellbeing. The massages were first class. The menu didn't sound ultra healthy or imaginative but it was absolutely delicious. The hotel was clean and Covid -aware, all staff wore masks but most guests did not.
No fridge in the room, which might be an issue in the summer if you want to keep water cold. Room was lovely but you don't come here for the view from your window - the hotel is on a business park and is obviously a converted office/industrial unit. I think more could be done to uphold the illusion of it being a tropical oasis- better masking with foliage of other buildings outside and more planting inside. Be aware you can pay to check in at 12pm instead of 3pm, because you have to check out of all facilities at 11am. Two nights (with my adult daughter) was perfect to wind down/ chill out and combine swimming, eating, drinking and treatments. Would I come again? Yes, when I have saved up, as it was not cheap. Was it worth the money and the two hour drive? Yes.
撰写日期:2021年10月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hi there Thank you for your lovely comprehensive review. It sounds like you and your daughter had a great relaxing break. We are able to provide a fridge in the room upon request. The hotel was purpose built before the Business park buildings were added. It was located here specifically for the bore hole of the famous Malvern spring water. As you found,' it's what is on the inside that counts' Some hotel packages do offer an earlier check in to the facilities at midday, however, this is not an option available to all guests. The spa facilities are open from 6am to 10pm daily and can be used on standard check in's from 3pm until 11am checkout. They can be used before and after dinner and breakfast to make the most of your stay with us. We look forward to welcoming you back again soon. Amy Downton, Assistant General Manager
撰写日期:2021年10月6日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Lucy J
英国奥尔平顿1 条分享
You don't always need to be in a stately home....
2021年10月 • 好友
With inevitable changes to this booking our long awaited "mums night off" stay did not disappoint.
1- Great service with regard coronavirus booking changes.
2- Great measures in place and signs re covid. Cleaning was occurring on touch points.
3- What a lovely place!!! We were a little surprised to drive up to the location not knowing it was on what looks like an industrial estate. But do not judge a book by its cover as they say. Inside you are in a serene cocoon and location is long forgotten. They effortlessly get the balance right between it being a new building versus some spa staples.

I loved the spa reception area where people relax in robes or await treatments it was so light and airy.

The treatment we had was an elemis facial and my word it was amazing. Pure joy. My therapist Beth got the perfect balance of talking me through the treatments and products and allowing me to completely relax. As with all these things there was a little nudge to purchase products afterwards but it didn't feel pushy at all- just part of the deal.

My only criticism would be the time taken to serve drinks in the restaurant. For the evening meal we waited a long time for water. I dont think we would have minded a delay on bar drinks but water should be fairly immediate. Service was generally slow during the stay although I commented that perhaps that was the "style" to be customer led as people there to relax but we actuallt felt a little "unwaited" on.
Similarly in the pool we could see people had drinks but no-one asked us if we wanted anything -and there were no signs explaining how to order. I asked a team member Ros, who was delightful and quickly brought us delicious cocktails.

In the restaurant nearly every guest tried the locked exit of the restaurant and embarrassingly shuffled off -so a sign or verbal explanation might be nice.

I really was incredibly surprised and impressed. I loved the style and decor.
The pool area is outstanding.
I'd love to come back. I'll be looking to rebook 100%.
撰写日期:2021年10月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello there Thank you for taking the time to post your review and provide feedback following your stay. I am sorry the service was a little slow in the restaurant. This is not our usual standard of service and we will be reviewing this. We have already taken onboard your comments regarding the restaurant door as this would be very frustrating. I am delighted you had such a lovely stay and that you will be coming back to stay with us again. Amy Downton, Assistant General Manager
撰写日期:2021年10月6日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

itshelen_12
Wimbledon, London27 条分享
Just what I needed!
2021年9月
I have just spent three wonderful nights at the Spa hotel. I was in Malvern for a very sad reason. It was lovely to be able to relax every early morning and evening in the warm water, sauna and steam room. My bedroom was quiet and comfortable. The staff couldn’t have been nicer or more helpful. The food was excellent.
撰写日期:2021年10月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello Helen Thank you for taking the time to post your review. I am pleased that we helped make your stay relaxing and comfortable and hope you may come back and visit us again under happier circumstances. Amy Downton, Assistant General Manager
撰写日期:2021年10月6日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

shells14
Rugby17 条分享
The best spa I have been to
2021年9月 • 夫妻情侣
Everything was perfect. We had such a wonderful relaxing day / evening with an amazing full body massage from Lucy & Claire. Service was fab, loved the spa facilities and jet pool, can’t wait to go back :)
撰写日期:2021年9月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hi there It is lovely to receive such a glowing review and I am delighted you had such an amazing visit to The Malvern. We look forward to seeing you again soon. Nikki Scoffin, Spa Manager
撰写日期:2021年10月1日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Chelsea C
1 条分享
The perfect stay
2021年9月 • 夫妻情侣
I stopped over night for my birthday. The spa was beautiful and I had an amazing facial and back massage from Katie. She was very informative and spoke through the products with me at the end of the treatment advising the correct range for me to use on my face for my problem areas. Her massage was amazing and the perfect pressure. I felt wonderful after. I would 100% recommend having a treatment of her and will be returning in the near future.
撰写日期:2021年9月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hi Chelsea Happy Birthday! What a lovely way to celebrate it. I am delighted you had such a special experience and we look forward to seeing you again soon. Nikki Scoffin, Spa Manager
撰写日期:2021年10月1日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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