The Bannatyne Spa

The Bannatyne Spa(爱丁堡)

The Bannatyne Spa
4
上午9:00 - 下午6:30
星期一
上午9:00 - 下午7:30
星期二
上午9:00 - 下午7:30
星期三
上午9:00 - 下午7:30
星期四
上午9:00 - 下午7:30
星期五
上午9:00 - 下午6:30
星期六
上午9:00 - 下午5:30
星期日
上午10:00 - 下午5:30
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来自旅行者的点评
ERBrian
作者:ERBrian
BANNATYNE WILL ROB YOU - Do not sign up here.
2022年5月
我在 Queen Street Bannatyne 的健身房有 12 个月的合同会员资格。我和我的搭档在利文斯顿健身房呆了几个月,然后一起搬到爱丁堡,皇后街将成为我的家庭健身房,这是我们唯一去的班纳坦健身房。 当要求降低我的等级以便皇后街可以成为我唯一参加的健身房时,我被告知由于帐户已升级到更高的等级,我无法再回到原来的等级,直到我的结束合同。 最初,在寻求帮助以便我可以参加利文斯顿健身房时,我从未被告知根据条款和条件,如果我升级我的等级,直到我的合同结束时我才被允许降级我的帐户。我的印象是,一旦我们搬家,我将被允许降级回最初选择的等级。 此外,在 Bannatyne 网站上的 12 个月合同或多俱乐部访问页面的任何会员条款和条件中,我都找不到与升级和降级级别的问题有关的任何内容。 这意味着作为客户,我感到被低估,情绪激动,并且 Bannatyne 故意经营一项使事情变得困难的行动,以便以牺牲人们的环境为代价,以恶意和不正当的手段和做法获得尽可能多的钱。 - - - 所有员工都应解释条款和条件,并在某人更改或打算进行更改时对合同中的任何更改进行签名,以防止将来发生类似情况。这个问题也应该在 12 个月合同的条款和条件中得到强调。 - -

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体验附近景点的最佳方式

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4.0
148 条点评
极佳
81
非常好
42
一般
10
较差
6
很糟糕
9

John B
1 条分享
2022年6月 • 独自旅游
Thought I would treat myself to a day at bannatyne spa fort kinnaird Edinburgh..what a mistake, it’s like a run down school building or something, there’s a big gym area but this place is definitely not what I thought it would be ..5 star prices for a 2 star establishment , I’m being completely honest when I say my local council gym and local swimming pool was more inviting.

..I couldn’t even say I enjoyed it when the staff asked how things went on way out.

Don’t waste £25 on a day pass for here or even worse , sign up for a membership..(I nearly did!) ..see for yourself first.

Lesson learned
撰写日期:2022年6月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

ERBrian
英国爱丁堡14 条分享
2022年5月
I have a 12-month contract membership at Queen Street Bannatyne's gym. My partner and I attended the Livingston gym for a couple of months before moving together to Edinburgh and Queen Street would become my home gym, the only Bannatynes gym we attend.

When requesting to lower my Tier so that Queen Street can be the only gym I attend, I have been told that because the account was upgraded to a higher tier, I can no longer return to the original tier it was on until the end of my contract.

Originally, at the point of asking for assistance so that I could attend the Livingston gym, I was never told that under terms and conditions, I would not be allowed to downgrade my account until the end of my contract if I upgraded my Tier. I was under the impression that I would be allowed to downgrade back to my originally selected tier once we moved.

Furthermore, I can not find anything to do with this problem of upgrading and downgrading tiers in any of the terms and conditions of memberships on the Bannatyne website on 12-month contracts or under multi-club access pages.

This meant that I am left feeling undervalued as a customer, agitated, and that Bannatyne purposely runs an operation to make things difficult in order to acquire as much money as possible at the expense of people's circumstances in malicious and devious means and practices.

--- All staff should explain terms and conditions, along with signature to any changes within someone's contract at the point they change or intends to make a change in order to prevent similar situations like these from arising in the future. This issue should also be highlighted in the terms and conditions of the 12-month contract. --
撰写日期:2022年5月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Wenders1974
英国爱丁堡5 条分享
2022年3月 • 独自旅游
Hi was gifted a day spa voucher. Read some awful reviews but was pleasantly surprised ! There is definitely room for improvement but overall I had a nice day.
Good things
- clean facilities
- plenty of loungers by the pool
- spray to clean loungers etc with
- nice pool with big windows
- sauna, steam room, jacuzzi and relaxation room with heated beds by pool side - all nice.
- good changing facilities & showers
- spa was peaceful with welcoming staff & lovely lovely back massage & facial - spa also has peaceful relaxation room with heated beds.

Not so good ….
- Windows need a clean!
- Why make people pay extra for robes & towels?
- Tell people that aqua fit class / kids will be in pool at certain times or have designated quiet times? Not really a spa experience !
- The vibe of the place is more gym with pool than spa but the beauty treatments & therapists are great !
Overall I had a relaxing day.
撰写日期:2022年3月18日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Sandra P
Longniddry, Scotland, United Kingdom7 条分享
2018年10月
Would most certainly go again, good value for money, and did not feel rushed in any way at all. Nice
撰写日期:2019年9月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Brenda
3 条分享
2019年5月 • 夫妻情侣
Fabulous Experience here Jackie on reception outstanding could not have been any more helpful.
Facilities were excellent all in good working clean order.
Massage was super
Lunch was part of our deal with cake & Scone. We took these away as were both full.
No hesitation to recommend or return it was all lovely
撰写日期:2019年5月18日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

2019年2月 • 好友
Went here as i had received a voucher for my birthday. Reception staff were very helpful and welcoming but spa was very basic, with grubby grout around tiles at jacuzzi and broken tiles too. Facilities were very basic and i also had a swedish massage but therapist wasnt the friendliest and not very chatty, she didn't even smile. I wouldn't recommend this place.
撰写日期:2019年5月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

hayleywaleyw88
英国爱丁堡3 条分享
2019年5月 • 好友
Purchased a spa day for two.

How this can even be classed as a spa day is comical.

Reception staff rude and unhelpful. I had to ask where to go to find treatment room and was not informed about the robes and towels. Had to come back for these later and pay £6 pounds for the luxury.....

On finding treatment area nobody was there to greet us and we had to sit and wait in lounge area for 15 minutes.

Eventually taken through for treatment. The lady barely spoke to me and did not introduce herself etc.
The facial itself was a joke and your lucky if it lasted 15 minutes.

There’s no chance of you being able to relax as all you can hear is loud banging and crashing coming from the gym during your treatment.

There was no conversation after treatment to discuss my skin type and to advise what products were used and if I wanted to purchase any etc.

Pool area is dated and very busy with only a steam and sauna room.

Dreadful experience.
撰写日期:2019年5月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

TazzyboyEdinburgh
英国达尔基思19 条分享
2019年5月 • 好友
My daughter had bought me a spa day voucher for my birthday. I used this today and was totally disappointed. First of all the staff could not care less, they were not interested in us all. The girl at reception did not tell us that we needed to get the towel, robe etc from her so we had to trail back down again later on.
Upstairs in the treatment rooms, again the staff were not interested, I was taken into a room for my neck and back massage and told to get myself ready and she would be back is a few minutes. The lady did arrive back shortly but at no time did she say what her name was or what she was intending to do, or at any time ask if the massage was too hard or was ok etc.
The massage it self was awful all she basically did was rub oil into my back! I could have done this myself. It was also totally spoiled by the noise coming from the gym in the room next door. The noise was deafening, people making noises, equipement being used and stuff being thrown around, the whole time I was there. The "massage" was lucky if it lasted twenty minutes. Whole thing was just a joke.

We eventually ventured down to the pool, sauna etc which was quite enjoyable, so thats probably what they should stick to and not try and make money off something they have not even trained their staff to do.

This was a miserable experience and one I will never repeat.
The staff need a course on being able to communicate with the public and make them feel they are having a special day, rather than the fact that they look and act like they could not be bothered and it was the last place they wanted to be on a Sunday morning!! Poor show.
撰写日期:2019年5月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Wendy woo
英国苏格兰145 条分享
2019年4月 • 家庭
What a great day. This was a gift for my daughter and I so was good being able to enjoy our massage together in same room. Very professional staff in pool and spa. There’s jacuzzis, steam room and saunas which was fab too. We didn’t get chance to use the gym but would next time as we’d definitely go back
撰写日期:2019年5月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

SESE
10 条分享
2019年4月 • 好友
Booked a day at the spa with a massage for mothers day. Neither myself or mum have been to a spa so was really looking forward to it. What i didnt realise on booking was its basically a gym with a room for massage not an actual spa. I paid £12 on arrival to hire robe, towel and flip flops. My robe was ripped and mums towel had a hole in it. Not soft and fluffy like expecting more rough and old. The pool, sauna and jaccuzi area are just like your local swimming pool, kids with pool noodles and lanes for doing lengths. There was quite a lot of people but only 4 seats around the pool. What surprised me the most was how dirty the whole place is. The cafe was really in need of a clean, dirty tables, food on the floor, dirty dishes on the counter, even the glass on the fridge doors was dirty with 3 members of staff standing chatting to each other. I had paid for a spa lunch on booking but we skipped it as it was so dirty. The changing rooms had cracked tiles as did the pool area. The toilets were in terrible condition with broken seats and doors. The pool area had green mold around the edge. We debated leaving before our treatment because we were so disappointed but we stayed and they were good but a bit rushed. Really dissatisfied!
撰写日期:2019年4月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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关于The Bannatyne Spa的常见问题

The Bannatyne Spa的营业时间:
  • 日 - 日 上午10:00 - 下午5:30
  • 一 - 四 上午9:00 - 下午7:30
  • 五 - 五 上午9:00 - 下午6:30
  • 六 - 六 上午9:00 - 下午5:30


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