Hi Louise, Thank you for your review. Please accept my sincere apologies for your experience, this is not the standard of service that we would expect our visitors to receive. This appears to have been an isolated incident with one of our newer guides, and we will ensure that this is addressed immediately. We take pride in being a completely volunteer run organisation, and the training of our guides to relay the history of the cottages is paramount to our values. We want to reassure our guests that the accuracy of the history and preservation of our collections is most important to us. Thank you again for taking the time to leave a review, feedback is very important to us and we will be taking immediate action to ensure this does not happen again. I do hope that you will consider visiting us again in the future, we offer private tours with our most experienced guides on request and I would encourage you to come along to the cottages again for a more authentic experience. We hope to see you again. Best wishes, Kayleigh Sma' Shot Cottages Volunteer