Good morning, thanks in advance for your comment. As was discussed at the kiosk with your son, he recognized that he had not fully read all the terms and conditions of the tour, you can verify that when ordering the tour on the page where you make the purchase There is an item on the ticket called "additional information" where you can find that check-in must take place 30 minutes in advance and that the tour is prohibited for pregnant people and people with back problems. As in the "departure and arrival" item, it is described that you have to check in 30 minutes in advance. The gentlemen arrived at 9:05 am, which means 35 minutes after check-in time, which automatically cancels the contract made for the contracted service for not complying with its rules, in addition to the fact that your daughter-in-law cannot perform it for being pregnant. After analyzing your case and exceptionally and because there were discrepancies with your ticket with the company where you purchased it, it was decided to authorize its refund. Yours sincerely

Merci pour votre commentaire ! Notre objectif est de fournir le meilleur service possible à nos visiteurs, et notre récompense est de savoir que vous avez apprécié nos visiteurs. La mer est notre passion et notre mission est de la partager avec tous les visiteurs. Au nom de toute l'équipe, merci beaucoup pour votre visite et à la prochaine ! Royal Nautic

Thank you for your comment! Our goal is to provide the best possible service to our visitors, and our reward is knowing that you have enjoyed our tours. The sea is our passion and our mission is to share it with all our visitors. On behalf of the whole team, thank you very much for your visit, and see you next time! Royal Nautic

Thank you for your comment! Our goal is to provide the best possible service to our visitors, and our reward is knowing that you have enjoyed our tours. The sea is our passion and our mission is to share it with all our visitors. On behalf of the whole team, thank you very much for your visit, and see you next time! Royal Nautic

Vielen Dank für Ihren Kommentar! Unser Ziel ist es, unseren Besuchern den bestmöglichen Service zu bieten, und unsere Belohnung ist die Gewissheit, dass Ihnen unsere Touren gefallen haben. Das Meer ist unsere Leidenschaft und unsere Mission ist es, sie mit allen unseren Besuchern zu teilen. Im Namen des gesamten Teams vielen Dank für Ihren Besuch und bis zum nächsten Mal! Royal Nautic

Thank you for your comment! Our goal is to provide the best possible service to our visitors, and our reward is knowing that you have enjoyed our tours. The sea is our passion and our mission is to share it with all our visitors. On behalf of the whole team, thank you very much for your visit, and see you next time! Royal Nautic

Vielen Dank für Ihren Kommentar! Unser Ziel ist es, unseren Besuchern den bestmöglichen Service zu bieten, und unsere Belohnung ist die Gewissheit, dass Ihnen unsere Touren gefallen haben. Das Meer ist unsere Leidenschaft und unsere Mission ist es, sie mit allen unseren Besuchern zu teilen. Im Namen des gesamten Teams vielen Dank für Ihren Besuch und bis zum nächsten Mal! Royal Nautic

Obrigado pelo seu comentário! Nosso objetivo é oferecer o melhor serviço possível aos nossos visitantes, e nossa recompensa é saber que você gostou de nossos passeios. O mar é a nossa paixão e a nossa missão é partilhá-lo com todos os nossos visitantes. Em nome de toda a equipa, muito obrigado pela visita e até à próxima! Royal Nautic

Obrigado pelo seu comentário! Nosso objetivo é oferecer o melhor serviço possível aos nossos visitantes, e nossa recompensa é saber que você gostou de nossos passeios. O mar é a nossa paixão e a nossa missão é partilhá-lo com todos os nossos visitantes. Em nome de toda a equipa, muito obrigado pela visita e até à próxima! Royal Nautic

Thank you for your comment! Our goal is to provide the best possible service to our visitors, and our reward is knowing that you have enjoyed our tours. The sea is our passion and our mission is to share it with all our visitors. On behalf of the whole team, thank you very much for your visit, and see you next time! Royal Nautic