Hambrooks

Hambrooks(Titchfield)

上午8:00 - 下午4:45
星期一
上午8:00 - 下午4:45
星期二
上午8:00 - 下午4:45
星期三
上午8:00 - 下午4:45
星期四
上午8:00 - 下午4:45
星期五
上午8:00 - 下午4:45
星期六
上午8:00 - 下午4:45
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3.0
20 条点评
极佳
6
非常好
5
一般
0
较差
2
很糟糕
7

Sue P
英国南安普敦2 条分享
2021年6月
We paid just under £21000 for our garden design and refurbishment
The works themselves and the guys carrying out the works were fantastic and I cant recommend them enough but the aftercare and service has been quite frankly shocking and very distressing
Within a week of the finished garden we were smothered in weeds coming form the high quality topsoil they had brought in - weeds to the point that they were coming up faster than we could keep at bay - and please be assured I know to expect a certain amount of this but this was uncontrollable
We've had a couple of independent gardeners take a look at it for us and they are of the option that the, so called quality top soil, had a very high level of contamination
We contacted Hambrooks and received, what I can only describe as the rudest customer service it has every been my misfortune to com across both on the phone and via email
We finally managed to get them to come out and take a look but unfortunately Norman was very condescending and rude and basically called me a liar when I said that I had been weeding it but was unable to keep ahead of it.
I gave him feed back on the Customer service we received over the phone and again he called me a liar, I also gave him positive feedback about the site staff that had carried out the works and he didn't seem to care or even acknowledge
I asked if we could come to a compromise and he supply a gardener for a day to clear the weeds and restore the garden and he informed me that because of our attitude he didn't feel he should. I asked him to leave our property and informed him we will be seeking further legal advise
All I can say is I am just relived we have maintain date marked photographic evidence throughout
撰写日期:2021年6月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Saxella2
英国Hedge End8 条分享
2019年11月
Very bad service. After a cursory visit, we received a a sheet of paper (alledgedly a 'quote') saying the work would cost between £15,000 and £20,000 PLUS VAT - no breakdown of costs, labour or materials! When asked to provide this, we never heard from them again. Basiically, they can't provide the service they pretend to offer.
撰写日期:2020年2月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

grahamrwestcott
英国南安普敦111 条分享
2019年11月
I only stopped off to buy one item, albeit it was a little heavy. Whilst looking for it a young man came to my aid, identified the product ,carried it to my car and put it in the boot; he then allowed me to take the short 'staff' route to the till to pay. Polite and helpful 'old fashioned' service.
Not the first time I have found what I wanted here ! Who needs B & Q ?
撰写日期:2019年12月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Amanda M
Bishops Waltham1 条分享
2019年10月
Arranged an initial consultation in Jan 2019, new designed came back on 1st October after missing the first rearranged appointment in Sept. Still hadnt heard so opened the brochure he left to get the contact info..to my suprise there was a hard copy of an email from NORMAN, the MD whom I recognised from the first visit in Jan... I was horrified.. the email was sent to the designer..giving opinion on my mental state and status as a new customer.. but happy that we "had money" and to get payment for a design!!!! . Got a letter today declining the work.. am guessing embarrassed as they knew they had left the email by mistake..TOTALLY unprofessional but would have been happy to take money for a design....This is how the MD refers to customers internally!! DISGRACE........
撰写日期:2019年10月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Goodwoodgirl
34 条分享
2019年6月 • 夫妻情侣
Wanted a consultation to design our garden. Were basically told they were too busy and didn't want the work.
We went elsewhere
撰写日期:2019年8月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Martin F
Southampton, United Kingdom17 条分享
2019年4月 • 夫妻情侣
Recently spent several hundred pounds at Hambrooks on garden landscaping materials. I found their plants a little expensive but most other items were quite cheap in my experience. All the staff i encountered including the boss were helpful and polite with good customer service skills. Recommended.
撰写日期:2019年4月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Idaa01
9 条分享
2018年6月 • 夫妻情侣
My husband and I engaged Hambrooks in June 2018 to come up with a design for our rear garden.
Although we eventually received a design plan, it took several weeks and 3 visits to measure up the garden. The design plan was over twice the cost of our budget despite us being very clear at the outset. Correspondence was slow, often without a reply unless prompted by us. We gave up in the end and went elsewhere.
撰写日期:2019年4月14日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Nadia C
英国南安普敦7 条分享
2019年3月 • 家庭
Nice selections of plants but staff extremely rude and unpleasant so cannot recommend this as place buy. A shame because products are nice, if you want to feel patronised, unwelcome and humiliated, this is the place to go!
撰写日期:2019年4月1日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Good Afternoon Nadia Firstly apologies for the delay in responding as I have been away from the office for a week. Secondly please accept our most sincere apologies for the rude and unpleasant service you received, which is totally unacceptable. We pride ourselves on providing a service that is second to none and your review is most disturbing. In order for us to address this issue it would be most helpful if you could provide me with a few more details, and in particular the member of staff you were served by - if you can remember from their name badge? Would it be possible to give you a call so we can throw some light on this incident? Please email your telephone number to tinaabbey@hambrooks.co.uk. Or if you prefer email me some further details. We look forward to hearing from you Best wishes Tina Abbey
撰写日期:2019年4月11日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

DannyBoyUK38
英国普兹茅斯8 条分享
2018年8月 • 夫妻情侣
So many ideas and beautifully designed gardens. What a great imagination your designers have. I have a few friends who have had gardens designed by your company and they love them.
撰写日期:2018年9月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Thank you Danny for your feedback -much appreciated. Tina
撰写日期:2018年9月10日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

janee620
1 条分享
2018年2月 • 好友
We can't speak highly enough of Hambrooks and their garden design and landscaping service. Our garden has been totally transformed and certainly has the wow factor! Mike's design was excellent- thoughtful and imaginative- and everything was discussed in detail- all costs etc, to make sure we were happy with everything. Mike and Matt and the team were fab- friendly, efficient and worked incredibly hard. They turned up bang on time every day, and absolutely nothing was too much trouble. The guys were the tidiest workers we have ever met- at the end of the job, they cleaned the whole patio area- and even cleaned the windows in case some brick dust had landed there! With Hambrooks you get a really top notch service from start to finish. The slightest problem is immediately sorted- we honestly cannot fault them. Thanks Mike and team!
撰写日期:2018年9月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Thank you! We will certainly thank Mike and his team. do pop in and see us some time in Titchfield Kind regards Tina
撰写日期:2018年9月8日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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