Hello Minyi C,
Firstly, thank you for taking a moment to provide us with valuable feedback. We appreciate all feedback, it allows us to continuously improve ourselves.
Here is some background information:
As we have advertised, we choose our hiking location based on the environmental conditions on the day - we go to wherever is safest and the most comfortable. we can never guarantee the one location as the environmental conditions will not be favorable all of the time. Norway is mountainous, we must ensure that we are not taking guests in any area where there is the risk of avalanche. On this particular day, we were limited with where we could go because of the forecasts, which is why we choose where we choose. There are about 100 hikes in this region, which is why we can hike almost any day of the year. It is not possible for every guide to know every trial perfectly, like the back of their hand. But I assure you, our hiking guides, including the guide you were with, is familiar with all the hikes and this is his third season in Norway as an outdoor hiking guide and Northern Lights guide.
We take your feedback seriously and ensure we will be adding these points to guides training in the future. Again, thank you for providing this feedback.
We hope to welcome you back to Tromso again soon.