Thank you for your review! Much appreciated ;-)

Dear Kat, Thank you for taking the time to give us your feedback. It is important to us that we are always improving our service and learn from feedback. Please know that I take your comments very seriously and will do my best to ensure a similar incident can be avoided in the future. It was unfortunate that your first time here was on our busiest day on record. Our biggest challenge on bad weather days is keeping up with demand. We do as much preparation as possible to ensure things run smoothly, including allowing enough space between bookings in order for everyone to finish their artwork without being rushed. However, there are always unpredictable elements to our operation, for example how long each project takes. Unlike a restaurant we book by the seat, not the table. This means that when I can see that a person has finished their project I ask if others can use their unused seat if there are other customers waiting. I was not asking you to leave the premises at any point, only for the ones who had finished to wait nearby, so that I could clear a space for other booked customers who were waiting to sit down. I apologise if I was not clear enough about these intentions. I was never trying to move anyone on who had not finished their project. I am very happy to hear your children had a good time. This is my number one goal. If you do come again, please make yourself known to me so that I can apologise in person and give you a discount on your next purchase as a gesture of goodwill. All the best, Alice