Rockliffe Hotel Spa
4.5
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4.5
569 条点评
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fox-reynaud
英国北约克郡77 条分享
2024年3月 • 好友
Visited with a friend for a spa day. What a treat!!
The staff were very welcoming and efficient. The facilities were absolutely lovely, particularly the hydrotherapy area and saunas. Just what we needed.
The staff warned us that the spa was busy when we arrived but it was absolutely fine. There were quite a few people around but this did not detract from our enjoyment or relaxation.
We had lunch upstairs in the restaurant. One course only was included (which we knew on booking of course). Extras were very pricey which was the only down side of our day. Restaurant service was excellent.
Overall, thoroughly enjoyable and very relaxing. I hope to return!
The staff were very welcoming and efficient. The facilities were absolutely lovely, particularly the hydrotherapy area and saunas. Just what we needed.
The staff warned us that the spa was busy when we arrived but it was absolutely fine. There were quite a few people around but this did not detract from our enjoyment or relaxation.
We had lunch upstairs in the restaurant. One course only was included (which we knew on booking of course). Extras were very pricey which was the only down side of our day. Restaurant service was excellent.
Overall, thoroughly enjoyable and very relaxing. I hope to return!
撰写日期:2024年3月12日
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Parmoqueen12
英国Birtley72 条分享
2024年2月 • 好友
A lovely spa with fantastic facilities. The pools are brilliant as are all the saunas. The spa garden is amazing and really makes this places stand out from other spas! Unfortunately the hot tub was not working on this occasions which was such a shame and nothing was offered as compensation! Food was good but starters and sides and Diet Coke was quite overpriced for what they were! Massage was great and felt very relaxed! Would have liked the option to sit around the pool after massage or to be taken somewhere to relax after like at other spas!
撰写日期:2024年2月25日
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Parmoqueen12
英国Birtley72 条分享
Came here for a spa day for my friends and I’s thirtieth birthday. The spa facilities are wonderful and the spa garden is absolutely amazing! I would definitely go back for the facilities alone- it was so relaxing! The food was good but the extras are quite overpriced and the Diet Coke I received was a fortune considering the amount in the glass! Massage was very relaxing too! Overall a good day but would have liked the option to extend my spa day by an hour or two and was not given it!
贴士:Definitely get a package with 90 mins spa garden it is amazing!
撰写日期:2024年2月25日
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SuzyMP72
英国Billingham415 条分享
2024年2月 • 夫妻情侣
We booked a 3 for 2 nights at Rockliffe Hall Hotel and of course, naturally this includes use of the Spa. I will first of all point out that this review is not about The Spa Garden as you pay extra for that. I’ve been in there a few times and it’s very modern and clean.
Now, where do I start with The Spa. I’ve been going to The Spa since it opened in 2009, and it’s very much due a refresh. The changing areas look tired and ‘cheap’. A lot of what should be luxury, just isn’t. They’ve recently gone ‘barefoot’ and to be honest, I took my own footwear ! which I’m pleased because the flooring didn’t look clean. A walk through the changing areas speaks volumes with hair everywhere ?! The main pool loungers, as I mentioned in my last review, are by far the most uncomfortable I’ve ever come across. The ‘paper cups’ for water are utterly pathetic. What’s happened to the plastic cups ? The outside jacuzzi is STILL out of order. When will this be fixed ? The hydrotherapy part looks dreary and we just avoided it altogether. Will definitely be avoiding this ‘5 Star Spa’ until it once again resembles a 5 Star Spa’
Now, where do I start with The Spa. I’ve been going to The Spa since it opened in 2009, and it’s very much due a refresh. The changing areas look tired and ‘cheap’. A lot of what should be luxury, just isn’t. They’ve recently gone ‘barefoot’ and to be honest, I took my own footwear ! which I’m pleased because the flooring didn’t look clean. A walk through the changing areas speaks volumes with hair everywhere ?! The main pool loungers, as I mentioned in my last review, are by far the most uncomfortable I’ve ever come across. The ‘paper cups’ for water are utterly pathetic. What’s happened to the plastic cups ? The outside jacuzzi is STILL out of order. When will this be fixed ? The hydrotherapy part looks dreary and we just avoided it altogether. Will definitely be avoiding this ‘5 Star Spa’ until it once again resembles a 5 Star Spa’
撰写日期:2024年2月11日
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nora B
2 条分享
2024年1月 • 夫妻情侣
Visited the spa facilities but it did not at all live up to 5* standards. The changing room floor was filthy, hair bobbles and lots of big clusters of hair in the drains and around the towel and robe cupboards, dirty glasses left inside the sauna and floating bits in the foot spas! Further to this the hydrotherapy pool which is meant to be warm, was cold, and the jacuzzi was out of order. I also tried to get my mum a drink from the poolside bar; but we didn’t find a single member of staff for over an hour. Some had passed through at lightning speed but nobody stopped to check on guests or to wait at the bar. It’s what I’d expect of a 3* hotel but not a luxury 5*.
撰写日期:2024年1月20日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Sam
25 条分享
2024年1月 • 独自旅游
Got this on the New Year, New Me deal. This is my second visit.
Good points: spa very clean, not too busy so plenty of room to use the facilties without feeling overcrowded, massage was wonderful, food in Nu Sana was great and very efficient service. The staff were all friendly. I like the free fruit and herbal drinks on offer.
Bad points: deal included breakfast/brunch, yet I was charged £4 for a coffee? Surely a hot drink is included with breakfast?! Changing rooms have gone downhill - broken lockers and changing room locks, the toiletries in the changing rooms used to be really premium but now they're just labelled 'cleanser' and 'moisturiser' like you'd find in a Travel Lodge, plus they were nearly empty. Same with the shower gel in the shower. Not very luxurious! Outside jacuzzi broken - apparently this has been the case for a while.
Good points: spa very clean, not too busy so plenty of room to use the facilties without feeling overcrowded, massage was wonderful, food in Nu Sana was great and very efficient service. The staff were all friendly. I like the free fruit and herbal drinks on offer.
Bad points: deal included breakfast/brunch, yet I was charged £4 for a coffee? Surely a hot drink is included with breakfast?! Changing rooms have gone downhill - broken lockers and changing room locks, the toiletries in the changing rooms used to be really premium but now they're just labelled 'cleanser' and 'moisturiser' like you'd find in a Travel Lodge, plus they were nearly empty. Same with the shower gel in the shower. Not very luxurious! Outside jacuzzi broken - apparently this has been the case for a while.
撰写日期:2024年1月5日
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Nikitah M
英国Dalton-on-Tees1 条分享
2023年12月 • 家庭
My mum got me a spa day for my birthday earlier this year, which I was very excited to use. We therefore booked it for 21st December as we thought it would be something nice to do together before Christmas. The whole 4 hour visit was such a disappointment!
Firstly, the hydrotherapy pool was not warm at all- we were informed about this on arrival. This was very disappointing as we've visited this spa on several occasions and this is the main thing that my mum looks forward to. We were also told that it was going to warm up over the 4 hours we were there, which did not happen. In addition, the outside hot tub was out of use due to it being refitted which a staff member told us. Due to these problems, all of the thermal rooms were ram-packed as was the swimming pool. To be honest, we didn't really want to sit in a cold swimming pool in the midst of winter. I understand that some of these issues are unavoidable, but we could have been informed about this beforehand, and we would have come at a different time instead of wasting the vouchers to just sit around waiting to go home.
Luckily we did have access to the spa garden. Unsurprisingly this was a disappointment too- there was such an awful smell of drains in there, and the drinking glasses were stained. I had told my boyfriend that this spa is lovely and we were planning to come in January for a spa break but to be honest I think we'll head elsewhere now!
Firstly, the hydrotherapy pool was not warm at all- we were informed about this on arrival. This was very disappointing as we've visited this spa on several occasions and this is the main thing that my mum looks forward to. We were also told that it was going to warm up over the 4 hours we were there, which did not happen. In addition, the outside hot tub was out of use due to it being refitted which a staff member told us. Due to these problems, all of the thermal rooms were ram-packed as was the swimming pool. To be honest, we didn't really want to sit in a cold swimming pool in the midst of winter. I understand that some of these issues are unavoidable, but we could have been informed about this beforehand, and we would have come at a different time instead of wasting the vouchers to just sit around waiting to go home.
Luckily we did have access to the spa garden. Unsurprisingly this was a disappointment too- there was such an awful smell of drains in there, and the drinking glasses were stained. I had told my boyfriend that this spa is lovely and we were planning to come in January for a spa break but to be honest I think we'll head elsewhere now!
撰写日期:2023年12月22日
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Mr S
英国Yarm58 条分享
2023年11月 • 夫妻情侣
Unfortunately the spa has down hill over the last 6 months or so
The thermal suite is hit n miss with no consistent water temperatures
The sauna in the hydrotherapy suite is regularly not at a consistent temperature
One of the booths in the hydrotherapy pool where the bubbles come up from the floor has not been working for over 6 months as well one of the experience showers
The pool temperature is hit n miss.
The general maintenance of the spa is poor and certainly not maintained to a 5 star standard
The thermal suite is hit n miss with no consistent water temperatures
The sauna in the hydrotherapy suite is regularly not at a consistent temperature
One of the booths in the hydrotherapy pool where the bubbles come up from the floor has not been working for over 6 months as well one of the experience showers
The pool temperature is hit n miss.
The general maintenance of the spa is poor and certainly not maintained to a 5 star standard
撰写日期:2023年11月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Laura T
英国米德尔斯堡7,002 条分享
2023年9月 • 家庭
I've been a couple of times to this spa before and while I've enjoyed myself, I've never been blown away. This was until we tried one of their new spa packages! and experienced the Spa Garden :-)
The Afternoon Revival Spa Package includes use of spa from 11am to 5pm, with 90 minutes in the Spa Garden and a 60 minute treatment. We paid £276 for the 2 of us and I feel this to be excellent value for our experience.
We were so lucky that when we went across to the Spa Garden the sun came out for us and the large bifold doors were wide open with a beautiful panoramic view of the pool infront and the hotel grounds in the background. We saw many baby bunnies in the grounds which was lovely to see. We were very lucky as we had the whole place to ourselves for 10 minutes or so before the other guests arrived, and even then it was very quiet, which made for the perfect experience.
The Spa Garden is really beautiful, we enjoyed floating in the small infinity pool and relaxing in the lovely seating areas. There is also a tea/coffee/hot chocolate machine for guests to use, the only way it could be improved would be with some little nibbles / biscuits, but there is fruit.
The choice of treatments included in the package was much larger than I expected too, maybe around 12, anyway it was very hard to choose! We both opted for Himalayan Salt Ritual and while a lovely package, I would choose something with more massage next time. My mum however thought it to be the perfect treatment, leaving her skin so soft and smooth, and would definitely do this again! I would like to thank Rachel my therapist who was lovely and gave a wonderfully relaxing treatment.
We arrived at 11.30am and didn't leave until nearly 5pm but the day absolutely flew past! Such a wonderful way for me to catch up with my mum and a special birthday treat. We will definitely be back for my mum's birthday in a few months and will definitely be buying the same package, as while the spa area is nice enough, the Spa Garden is really special :-) and I can't wait to try another one of those treatments!
The Afternoon Revival Spa Package includes use of spa from 11am to 5pm, with 90 minutes in the Spa Garden and a 60 minute treatment. We paid £276 for the 2 of us and I feel this to be excellent value for our experience.
We were so lucky that when we went across to the Spa Garden the sun came out for us and the large bifold doors were wide open with a beautiful panoramic view of the pool infront and the hotel grounds in the background. We saw many baby bunnies in the grounds which was lovely to see. We were very lucky as we had the whole place to ourselves for 10 minutes or so before the other guests arrived, and even then it was very quiet, which made for the perfect experience.
The Spa Garden is really beautiful, we enjoyed floating in the small infinity pool and relaxing in the lovely seating areas. There is also a tea/coffee/hot chocolate machine for guests to use, the only way it could be improved would be with some little nibbles / biscuits, but there is fruit.
The choice of treatments included in the package was much larger than I expected too, maybe around 12, anyway it was very hard to choose! We both opted for Himalayan Salt Ritual and while a lovely package, I would choose something with more massage next time. My mum however thought it to be the perfect treatment, leaving her skin so soft and smooth, and would definitely do this again! I would like to thank Rachel my therapist who was lovely and gave a wonderfully relaxing treatment.
We arrived at 11.30am and didn't leave until nearly 5pm but the day absolutely flew past! Such a wonderful way for me to catch up with my mum and a special birthday treat. We will definitely be back for my mum's birthday in a few months and will definitely be buying the same package, as while the spa area is nice enough, the Spa Garden is really special :-) and I can't wait to try another one of those treatments!
撰写日期:2023年10月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
tallpaulKent
kent11 条分享
We visited this spa with high hopes of it being the best, but unfortunately it wasn't. Yes it is 5*, but unfortunately the spa didn't really relax us. The saunas were all the same temperature, even though they were supposed to be different. When I sprinkled water over the coals, they just stayed wet and didn't even hiss! The hydro pool area was far from relaxing. There is a pointless water fountain in the middle of the pool, which just made it very noisy! The tiny infra red sauna was like being in a wardrobe, just a bit hotter. Can't say the steam rooms weren't particularly steamy either. Then there was the igloo, this was the best room, but we didn't get hot enough to really need to be in there more than 2 minutes.
We paid extra to use the spa garden, the sauna there was a bit hotter, but the heated loungers were not heated at all. The small outdoor hydro pool was wonderful to use though, with lovely views. Luckily there wasn't anyone else in there, or it would have been rather crowded with another 4 +couples.
We finished our spa early, and planned to try it again the next day after breakfast, hoping the saunas would be better and the steams to have more steam. But we're shocked to learn that they wanted an extra £80 to go in there, as can only use the facilities until check out at 11am! (We were not informed of this at all, until check out) Had we have known this, we would have obviously gone in there early morning, rather than wondering around the grounds. We have never experienced this before in other 5* spas, normally usage is until at least 14:00 the next day! When I expressed our disappointment about this, over a lengthy discussion with the manager we were offered a rather offensive "gesture of goodwill" ......10% off !! It really would not have hurt to have allowed the usage of the spa, especially given the previous days experience.
Due to the way this was handled, unfortunately we won't be going back, and continue our search for a Luxury, relaxing spa in the North of England !
We paid extra to use the spa garden, the sauna there was a bit hotter, but the heated loungers were not heated at all. The small outdoor hydro pool was wonderful to use though, with lovely views. Luckily there wasn't anyone else in there, or it would have been rather crowded with another 4 +couples.
We finished our spa early, and planned to try it again the next day after breakfast, hoping the saunas would be better and the steams to have more steam. But we're shocked to learn that they wanted an extra £80 to go in there, as can only use the facilities until check out at 11am! (We were not informed of this at all, until check out) Had we have known this, we would have obviously gone in there early morning, rather than wondering around the grounds. We have never experienced this before in other 5* spas, normally usage is until at least 14:00 the next day! When I expressed our disappointment about this, over a lengthy discussion with the manager we were offered a rather offensive "gesture of goodwill" ......10% off !! It really would not have hurt to have allowed the usage of the spa, especially given the previous days experience.
Due to the way this was handled, unfortunately we won't be going back, and continue our search for a Luxury, relaxing spa in the North of England !
贴士:Try and go midweek, as by the sounds of it, the spa gets very busy at weekends. It would then be extremely noisy!
撰写日期:2023年10月3日
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Rockliffe Hotel Spa (Hurworth-on-Tees) - 旅游景点点评 - Tripadvisor
关于Rockliffe Hotel Spa的常见问题
- Rockliffe Hotel Spa附近的酒店:
- (0.05 公里)Rockliffe Hall
- (0.76 公里)The Croft Hotel, BW Signature Collection
- (0.52 公里)The Station Hotel
- (1.33 公里)The Chequers
- (5.10 公里)Travelodge Darlington Hotel
- Rockliffe Hotel Spa附近的餐厅:
- (0.02 公里)Nu Sana
- (0.08 公里)The Orangery
- (0.11 公里)Afternoon Tea at Rockliffe Hall
- (0.22 公里)The Clubhouse Kitchen & Bar
- (1.49 公里)The Bay Horse