China Fleet Country Club

China Fleet Country Club(索尔塔什)

China Fleet Country Club
4
综合运动场 • 高尔夫球场
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上午7:00 - 下午10:00
星期一
上午7:00 - 下午10:00
星期二
上午7:00 - 下午10:00
星期三
上午7:00 - 下午10:00
星期四
上午7:00 - 下午10:00
星期五
上午7:00 - 下午10:00
星期六
上午7:30 - 下午9:00
星期日
上午7:30 - 下午9:00

4.0
172 条点评
极佳
91
非常好
44
一般
19
较差
8
很糟糕
10

BCCrispin C
8 条分享
Im afraid to write that our 2 minute visit and apalling customer service recieved has tarnished our view of China Fleet.
Travelled from Ivybridge to show our 4 year old son where we used to swim as children and to enjoy the flume etc This was also the first time our baby would have been in a pool so as a family we were thoroughly looking forward to our day out and lunch at China Fleet. My husband is rarely home as is based away and so had planned our day out to China Fleet well in advance for our boys to enjoy an afternoon with their Daddy.
We called on the morning (08.58 on 18.04 to be exact) to ask if we had to book for swimming. We were told, 'no not at all just come along anytime'. We did find this peculiar on an Easter Monday and as other pools we use have time slots etc
When we arrived and asked for swimming please we received a very assertive (not in a good way) Are you staying here? and then after our no... CARD? We weren't sure what the lady meant until she made us feel completely silly in front of other customers by saying, We're a members only club! We could accept what she was saying entirely only her tone and unempathetic manner made us feel very disgruntled. When I mentioned that I'd called that morning and the lady failed to mention said point, rather than an apology and a little compassion that we were stood there with a baby, 4 year old and bags hanging off us (not to mention a journey we had made) the receptionist (lady in her 50s) was too intent on telling us that she had been in since 7am, implying that she couldn't remember the call. Surely the correct choice of manner would have been a sincere apology that we werent informed of this information and so could have saved us the trip and bridge fee.
We used to visit China Fleet many years ago and my husband, a serving member of the RAF, has often used the golf course. We weren't aware that China fleet wasnt accessible to people 'not in the exclusive club' for a family fun swim.
Please could we politely advise to train your staff in having an attitude of 'treat everybody the same'. We walked away feeling quite deflated and on top of that embarrassed at the way she spoke to us like we didnt 'belong'.
The receptionist doesn't know who is going to walk through the door and be a potential future member and in this case we would have absolutely no intention of joining now even if we wanted to. One very small experience of bad customer care and you can loose potential future business.
We even wanted to bring our 4 year old along to your adventure golf playground but would now rather take our business elsewhere.
We're quite sure your business in its entirety is delightful, however as it's the people who make a business, your people (the one lady on this occasion) are letting the side down with their ineffective customer care.
撰写日期:2022年4月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Thank you for bringing this matter to our attention and we sincerely apologise if you were not given the correct information over the telephone. It does seem that an assumption was made on the telephone by one of our employees that you were a member as we do have many members who call asking if the pool is bookable at busy times. Customers who are not members tend to ask if the pool is available for non-members in the first instance, however, we will be speaking to our reception team to ensure they ascertain more details before advising customers. We pride ourselves on our very high customer service standards and will be investigating this matter further as it could have clearly been dealt with in a more professional manner. The Health Club facilities are member only products but any of the other facilities can be used by all customers (Adventure Golf, Woodland Fairy Trail, Brasserie, TopTracer Driving Range etc). Full details of all products and services are made very clear on our website. We Health Club is available for anyone to join and we do offer discounted rates to RAF personnel. We can assure you that the level of service you received is very unusual at the Club and not reflective of the very high standard we deliver on a day to day basis. We sincerely hope you visit us again in the future.
撰写日期:2022年4月25日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

dbarts_76
Plymouth7 条分享
I'm a flexible member for golf, and to Finish off the half term for my 10 year old son, he wanted to come and play 9 holes of golf with me, so I booked a tee time and buggy. Upon turning up the buggies weren't available, which was disappointing, but understandable as they are not guaranteed due to weather. But then to be charged £15 for 9 holes of golf in the winter for a 10 year old is an absolute joke. Needless to say, I won't be bringing him again
撰写日期:2022年2月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello, Thank you for your recent review, we hope you and your son enjoyed your golf on your visit. We do not offer a 9-hole option on our course and compared to other local courses we represent excellent value for money for 18 holes of golf at this time of year. We also offer very competitive junior membership rates which would be much more cost-effective, especially if your son wishes to play more regularly. We also have our Toptracer range facility which is a perfect introduction to golf and is great fun too. We hope to welcome you back to the Club again in the near future. Kind regards.
撰写日期:2022年3月4日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Joanne R
1 条分享
What a fabulous venue. We live locally but after a spa day last year, wanted my partner to experience the facilities & didn't dissapoint.
Lovely clean apartment with good facilities, best spa we've been to, food at Bistro was fantastic & good value for money all round.
Enjoyed the crazy golf.
Staff were all very friendly throughout & constantly working hard to keep venue up to highest standard 😊
撰写日期:2022年2月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello Joanner, Thank you for leaving us this detailed review. We are pleased to hear you enjoyed your visit and the facilities and thank you for your feedback. Kind regards.
撰写日期:2022年2月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Kieran D
1 条分享
Wanted to go to the aqua spa as we have done many times before. Phoned up to book, but the lady on the phone advised me not to book, to just turn up as booking is no necessary and if there's any issues with the booking after its paid for then we can't get a refund. Ok, fine. So we followed her advice and didn't book. Planned childcare for a few hours (which is difficult for us to do) and sorted everything out. Turned up and asked to go to the aqua spa - told they were fully booked and we can't go in. Turns out they only allow 6 people in at once at the moment. Would've been really helpful to be told that on the phone previously, or for the lady to check if it was fully booked or not. Also, when we were refused entry the older lady seemed quite grump, very short with us. No offer of times we could come, or offer of booking for another day, or alternative things we could do. Disappointing experience.
撰写日期:2021年11月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello, We were disappointed to hear that you didn’t get to visit the Aqua Spa and that the information you received from our staff members was conflicting. We appreciate your feedback and are looking into this matter. Kind regards.
撰写日期:2021年11月10日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

tom
英国利斯卡德1 条分享
2021年10月 • 家庭
We went to the Halloween special golf thing and the people said it was closed but we rang up earlyer and they said it was open
撰写日期:2021年10月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello, We were disappointed to hear that you didn’t get to play on our Halloween themed woodland adventure golf course and the information you received from our staff members was conflicting. Unfortunately, on Thursday we had to close the course early due to heavy rain as the course became unplayable and unsafe to play. We apologise for any confusion and inconvenience caused. Kind regards.
撰写日期:2021年11月1日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

David C
英国蒂弗顿2,387 条分享
2021年10月 • 好友
Nine of us played using the County Card rate. It’s a challenging course being over 6200 yards even off the yellow tees and with some narrow fairways at times. One downside was the large number of poorly repaired pitch marks on the greens.
撰写日期:2021年10月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello David, thank you for taking the time to review us and for your feedback, we will take this on board and look into the issue. Kind regards.
撰写日期:2021年10月12日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Dom R
15 条分享
Their beef like butter doth melt in thy mouth.
Beer? Alas, it fails them.
Service was prim, cuisine proper,
Unfortunately not quite a show stopper.

Stagnant and stale, I thought of this ale,
As I sipped it I wrinkled my nose,
Barman just chuckled, brewed me a tea,
That laugh took a four, to a three!
撰写日期:2021年7月13日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Miss Chocolate
英国普利茅斯34 条分享
Lunch at the new Cabin. Expensive convenient snacks. Prepackaged ‘ready to heat’ burgers etc £4. Sandwiches not made on site. Small coffees £3. No discount for Members. Staff friendly. Nice atmosphere.
撰写日期:2021年5月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Thank you for your recent review of your experience in our new cabin cafe & bar. The cabin provides customers a great alternative to our Brasserie, Lounge Bar and Upper Deck Bistro and offers convenient snacks, meals and drinks. We serve a variety of pre-packaged and freshly cooked food to suit all tastes and regularly receive feedback that our locally sourced convenience food in this area provides great value for money. Discount of up to 20% is available to members on the majority of items. We have recently introduced a hot drinks loyalty card offering buy 7 get 1 free on our standard large serving of any hot drink, which is in addition to member discounts. The Cabin is a great place to visit after a game of Adventure Golf, after using the TopTracer range experience of just a place to relax in the sunshine in our vast outdoor seating area. When restrictions allow, we have something for everyone at the China Fleet Country Club and offer a vast array of food and beverage choices to suit all budgets and tastes. We look forward to welcoming you back again in the near future.
撰写日期:2021年5月6日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

lovesholidays50
英国康沃尔22 条分享
We booked a festive afternoon tea it was delicious and the service was good .i would recommend that you try it . Very friendly staff and the restaurant was spotless tables clean and sanitised. They came to the table to ask if you wanted any more drinks and checked that everything was ok .
撰写日期:2020年12月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello, Thank you for taking the time to leave us this review of your Festive Afternoon Tea, we are pleased to hear how much you enjoyed it. We look forward to welcoming you back soon, Merry Christmas! Kind regards.
撰写日期:2020年12月10日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Simon K
英国普利茅斯37 条分享
2020年9月 • 好友
36 of us visited China Fleet to play a golf competition amongst ourselves.
With breakfast on arrival, 18 holes of golf and a meal afterwards for us all.
The staff hosted us impeccably, ensuring that all COVID social distancing requirements were met.
The golf course, in great condition, proved a stern challenge!!
撰写日期:2020年9月30日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello Simon, Thank you for leaving us this review on your golf competition, it is great to hear how much you enjoyed the Club and the golf course. Kind regards.
撰写日期:2020年10月1日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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China Fleet Country Club的营业时间:
  • 一 - 五 上午7:00 - 下午10:00
  • 六 - 日 上午7:30 - 下午9:00

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