Diggerland

Diggerland(Strood)

游乐园与主题公园
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上午10:00 - 下午5:00
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上午10:00 - 下午5:00
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上午10:00 - 下午5:00
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上午10:00 - 下午5:00
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上午10:00 - 下午5:00
星期五
上午10:00 - 下午5:00
星期六
上午10:00 - 下午5:00
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上午10:00 - 下午5:00
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4.5
1,172 条点评
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Coachsuper
3 条分享
家庭
Diggerland, Strood, Kent.

The following is the email I sent to Diggerland in Kent. A decent day spoilt by early closing of rides and criticism of customers by staff when they didn’t know we still had members of our group in the shop!!

During our visit we had a great time, the children really enjoyed themselves and everything had gone very well.

The weather was very hot and so we decided to go to the soft play area for the final twenty minutes or so as it is a shaded room. At 4.50pm we decided to have one final ride before we left and sent three of our children to Spindizzy to enjoy their last ride.

They came back to us almost immediately telling us the lady had told them the ride was closed, one of the boys in tears. We were somewhat puzzled but said carry on playing in the soft play then, but then several members of staff marched into soft play announcing it is now closed.

4.55pm was the time and the park is supposed to be open until 5pm. We spoke to the women and they said it closes at 4.55pm, we responded saying it says 5pm and the women said to speak to someone in the gift shop.

We entered the gift shop and spoke to Harry. No idea who he was and we explained how upset one of the children was and how disappointed we were, and the other children, with the early closing time. Harry explained the last ride is at 4.55pm and we had to point some facts out to him:

The last ride is actually at 4.50pm, the rides are closed at 4.55pm.
At no point were we told, or is it stated anywhere that the rides are closed at 4.55pm.
The park is advertised as closing at 5pm, that means rides should close at 5pm, not be closed before this time so workers can leave site at 5pm.

We suggested a sign could be placed in the queue behind the final people who will make the last ride of the day. Harry responded that “we are quite a small park”!! It’s a sign that you place down on the floor, not a massive investment.

Harry agreed that maybe an announcement should be reinstated about rides closing. I do wonder if this announcement would say last ride is at 4.50pm.

Harry told us that often rides are closed early and gave us the example of Spindizzy closing early if people are at the other end of the park. We explained that that is nonsense as Spindizzy is near the exit so would be the ride you would get on as last ride of the day on your way out.

Harry agreed with everything we said and appeared to have little idea about the basic customer expectations of an establishment such as Diggerland. As I said earlier, no idea what Harry’s position is, but I think he needs some training and also that the people who had earlier told us the soft play was closed, were simply avoiding communicating with customers and having to deal with any observations.

We left the gift shop, which we noted was still open and fully staffed at 5pm, and returned to our cars. A few minutes later our thirteen year old niece joined us and shared some rather damning information with us. When we left the gift shop the staff had talked about us and what we had said: “It’s so tiring when people complain on a Monday. They were so unreasonable!”

What an impression we are left with of Diggerland and your staff. Maybe if we had spoken to you on a Tuesday you wouldn’t have minded?

We were not unreasonable. We communicated calmly, were not aggressive, didn’t raise our voices, pointed out our feelings and I wouldn’t really say it was a complaint, more of a series of observations and suggestions (Harry agreed with all of them). All of us are professional people and it’s not very nice to hear such comments about yourself when you know you were nothing but reasonable in your feedback. Indeed, when we approached Harry, I actually said to him: “Please could we give you some feedback about something that has happened today?”

I would now like your feedback about our experience today.
撰写日期:2022年8月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Nicola A
1 条分享
家庭
We made our first visit today and had an amazing time with a 7 and 4 year old. There is so much to do and we will need to visit again to finish it all. Overall the staff were great - particularly the person on the go carts this afternoon. She was friendly, clear and very supportive to the children. We used the food van and the hot dogs and chips were really tasty. The shop was varied and reasonably priced. We are already planning our next visit.
撰写日期:2022年7月31日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi there, Thank you very much for taking the time to leave us a glowing 5* review. We are delighted to hear that you enjoyed your visit to Diggerland and we hope to see you again soon! Best wishes, Diggerland.
撰写日期:2022年8月10日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

hugh g
26 条分享
We took two grandchildren 8 and 6 and had a wonderful day from 10-4. Really, the best entertainment ever - rough enough, safe enough, not poncy, decent food offer. They were brilliantly happy. Urge anyone looking for a day out to go for it.
撰写日期:2022年7月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi there, Thank you very much for taking the time to leave us a great 5* review. We are delighted to hear that you and your grandchildren enjoyed your visit to Diggerland and we hope to see you again soon! Best wishes, Diggerland.
撰写日期:2022年8月10日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Scottishboy178
英国Shoreham-by-Sea13 条分享
家庭
We were pleasantly surprised, when we arrived our first impressions were that the place looked small but upon exploring we realised this wasn’t the case. The kids loved the rides especially Spin Dizzy and they guy who runs it was extremely friendly and chatty with the kids (didn’t catch his name). Only issues we think the dodgems should be included in the price or at least give 1 token to each person entering the park. Also maybe invest in some Wi-Fi. Apart from that we had a brilliant day
撰写日期:2022年7月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi there, Thank you very much for taking the time to leave us a review. We are delighted to hear that you enjoyed your visit to Diggerland and that the staff were extremely friendly. We will pass your additional comments on to senior management. We hope to see you again! Best wishes, Diggerland.
撰写日期:2022年8月10日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Paige S
1 条分享
家庭
Some staff were great & super friendly. However upon arrival we were misinformed about the small pay per rides and were told they were token along with the dodgems. This was wrong and when we went to return the tokens on the basis we were misinformed the manager called me a liar and said her staff wouldn’t do that & she knows as she has been behind them all day (while sat in another room). Ques were long, food was way overpriced.
撰写日期:2022年7月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Jody002014
英国梅德斯通26 条分享
家庭
Something for little children through to adults. Brilliant day out. Had a great time. Staff were fantastic, explaining how all the machinery worked and all the safety points. All very friendly and polite. Staff were a credit to the company. Food and drink reasonably priced as was the gift shop. Thank you Diggerland for a lovely family day out!
撰写日期:2022年7月20日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi Jody, Thank you for taking the time to leave us a brilliant review. It’s great to hear that you enjoyed your visit to Diggerland and that you found the staff friendly, fantastic and polite. We are also glad that you found the Goodies gift shop & cafe reasonably priced. We hope to see you again soon! Best wishes, Diggerland.
撰写日期:2022年7月25日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Anne S
3 条分享
Had a wonderful experiece at Digger land operating a JCB 3x on a one to one basis with trainer Brad. Would definitely recommend, it was fabulous. Brad puts you at ease, gives clear instructions and made me feel very confident. I absolutely loved it, thank you Brad. I am an OAP, lady, and was on my wish list to do. Although I waitedfrom December 21 Christmas Present from husband it was certainly well worth the wait, lived up to every expectation.
撰写日期:2022年7月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi there, Thank you very much for taking the time to leave us such a great 5* review! We're so pleased to hear that you had an experience of a lifetime while taking part in our JCB experience. It's also great to hear that Brad was super helpful - we'll pass this onto him and the rest of the Diggerland Kent team. We hope to see you again soon! Best wishes, Diggerland.
撰写日期:2022年7月4日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Dawn M
英国Rushden6 条分享
家庭
5 year old grandson has had a brilliant time but think it’s a tad pricey for what you get and queues were long. Sandwiches £18 for three! Bought some wellies but was over charged as marked up wrong.. when I asked for the difference to be refunded I was told the law has changed on that and manager walked off. Not really on when we had spent so much already however it was something a bit different and for that I’d recommend it
撰写日期:2022年6月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi there, Thank you very much for taking the time to leave us a review and share your feedback. Firstly, we are delighted to hear that your 5 year old grandson had a brilliant time at our Kent Park. In relation to your comments regarding our on-site Goodie Store, we apologise that you felt the situation was handled incorrectly. If you could please email our Guest Relations Team with a description of your experience and your receipt, they will be able to look into this further for you. You can contact them via mail@diggerland.com. Very best wishes, Diggerland.
撰写日期:2022年6月16日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Paul R
1 条分享
家庭
First visit to Diggerland and it was OK. The waiting times can be long if you have very small children u6 etc.
撰写日期:2022年6月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi there, Thank you for taking the time to leave us some feedback. In regards to your comment on the wait times, our ride queue times are around the 10-20minute mark. The ride queue times at Diggerland are much less however than the national average, this being around the 90 minute mark currently, which can be expected at other UK theme parks and visitor attractions. We hope this does not deter you from visiting Diggerland in the future. Best wishes, Diggerland.
撰写日期:2022年6月6日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Charlotte
英国梅德斯通1 条分享
商务型
Such an amazing experience. One of our favourites. Not to expensive! Staff all over we’re so friendly and kind. Especially in the Dig Inn😊when we approached the cafe at the busy period there was one very polite young lady behind the till managing very huge ques running back & forth and still keeping a smile on her face & Great customer service. 👍🏼10/10 experience. Have been here so many times and I can never understand the bad reviews. Well done Diggerland!
撰写日期:2022年6月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi there, Thank you for taking the time to leave us an excellent 5* review. We are glad to hear you had an amazing experience at Diggerland Kent. It’s also great to hear you found the staff at the Dig Inn to be polite and friendly, we will pass this feedback onto the catering team. We hope to see you again soon. Many thanks, Diggerland.
撰写日期:2022年6月6日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

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