Eden Hall Day Spa

Eden Hall Day Spa(特伦特河畔纽瓦克)

Eden Hall Day Spa
4.5
上午9:00 - 下午6:00
星期一
上午9:00 - 下午6:00
星期二
上午9:00 - 下午6:00
星期三
上午9:00 - 下午6:00
星期四
上午9:00 - 下午6:00
星期五
上午9:00 - 下午6:00
星期六
上午9:00 - 下午6:00
星期日
上午9:00 - 下午6:00
来自旅行者的点评

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4.5
1,859 条点评
极佳
1,136
非常好
382
一般
208
较差
79
很糟糕
59

np182021
1 条分享
Eden Hall Spa
2021年10月 • 家庭
Wonderful family visit. Curtious and kind staff. Facilities really great. Disabled facilites but not all areas accessible to wheelchair users.
撰写日期:2021年10月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Britishnurse
英国Lincolnshire71 条分享
Terrible, overpriced, over crowded!
2021年10月 • 好友
I have been visiting Edan hall at Newark for many years, this by far was the worst experience I’ve had.

The price is £120 for Saturdays not including over priced treatments - treatment prices have gone up in price.

Also you would usually have access until 8pm now it’s 9am-6pm - no change in price.

Dressing gowns and towels old and worn.

Staff felt a little over bearing and in experienced.

Areas far too crowded and busy, this has also been a problem due to greed but since covid I would have expected things to have change.

Lunch - terrible, no salad bar or bread selection, menu choice poor.

No red meat on the menu, the only 2 meat choices both were bacon based - one being gammon and the other chicken breast wrapped in gammon which was very dry for my friend who ordered this - this would be very tricky for a practicing Muslim client due to them not eating bacon.

The other options were salmon, vegan mousakka or tofu which didn’t seem appealing.

I heard another table asking if there were any other options on the menu due to her having a operation and struggling with menu, the waitress was not helpful or friendly and basically laughed about this table to ourselves, very unprofessional and rude, and the sad part was the waitress wouldn’t let up about it to this particular table so the whole area could hear.

The poor lady was upset you could clearly see that and ended up having side dishes as no other alternative was offered to her - we shouldn’t have heard all this.

Portion sizes small, side dishes terrible.

Bread was brought to the table which was one small bun each stacked on a small side plate, presentation terrible.

The waitress couldn’t help but go on to us how things have changed due to covid and the business nearly

going under, we work all week long for the nhs and that’s the last thing we want to hear or discuss at our meal time, we’ve paid for this experience.

We won’t be returning, it felt like such an expensive day and we left deflated.

Huge queues on checkout at 6pm too, lobby area not big enough for that kind of over crowding.

We won’t be returning, there are plenty of other spas in the UK.
撰写日期:2021年10月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

tkhanna207
1 条分享
Terrible service
2021年10月
Had pleasant experience before. This time was terrible.
No treatments or classes available.
Lunch was late, staff not friendly
Who served food. Free 3D facial was available computers were down so everything was running late my appointment clashed with lunch due the computer issues I was told to come back later with no time given. When I went after lunch I was told no further appointments would be given!
撰写日期:2021年10月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

rebeccacK9621PU
英国林肯4 条分享
A Truly Disappointing Experience
2021年10月
We visited on a Saturday and as such I expected it to be busy, but it was heaving. Having visited several times pre-covid I was surprised at this. Food and service in the conservatory took forever and every area was uncomfortably busy, including steam rooms and hot tubs. The food was awful, quality and choice, no salad buffet and only cheap cuts of meat available on the menu. My friend doesn't eat brown bread so was offered white sliced bread instead! The portion side was very small so we all left hungry. Given the price increase we expected my better and feel we have paid more but received less. Myself and my friends were bitterly disappointed by our stay and we won't be returning
撰写日期:2021年10月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

2021myreview
英国诺丁汉郡1 条分享
Eden Hall Twilight Spa
2021年10月
How sad to see such a beautiful local business offering its guests a second class service.

I absolutely appreciate the huge impact COVID must have had on your business but you really do need to up your game. You had a lot of guests when I visited, so you clearly have a many people who want to support you. Give them value for money in the luxurious surroundings your website promises.

The overall appearance of the inside of the building is that of poor maintenance and very low cleaning standards.

Changing area: Cleanliness of the showers needs to be addressed. The water temperature in the showers is tepid at best. Lots of showers are unable to be used due to the fact they are broken. Large scale plaster peeling off the walls in numerous areas.

Restaurant: Cold and dark. Food portions are very small and choice is extremely limited. No salad or bread was offered to go with our small meal. It is simply a main course and water included in a package. Everything else has to be paid for. Tables were not cleaned between guests. Dessert is stored in a fridge in the corner of the room. Unappealing.

Spa facilities: General cleanliness standards are very low. Again, maintenance appears to be an issue. I did not see any members of staff cleaning area areas whilst I was there.

Improved signposting inside the building would be good. We wandered round and had to ask another guest where to find the restaurant.

All in all, I was disappointed with the quality of my visit. It was somewhere I had been looking forward to visiting for a while but unfortunately it did not meet my expectations. I don't think I will recommend this Spa to my friends or family, which is a real shame.
撰写日期:2021年10月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

cherryoak1
1 条分享
Very enjoyable day
2021年10月
For a first time experience it was very enjoyable and much better than I imagined. The staff were very helpful and friendly.
撰写日期:2021年10月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Midlands
midlands7 条分享
Average
2021年10月 • 好友
Check in good but we were a little early, not a coffee facility in site sadly! Staff warm and friendly. Changing rooms a bit worn and most toilets need a refurbishment, plaster falling off, wobbly taps and tatty paint. Far too busy, waiting for sauna, jacuzzi always full, definitely too many people! Robes looked grubby and the rubber on the keys were all perished, definitely lacking in detail. I would expect slippers or flip flops as complimentary. Lunch very slow service and rooms need a paint and a thorough clean. Treatments good but not competitive in price. I also do not expect a therapist to be continuously sniffing throughout my massage!! Treatment rooms are too bright I am used to much dimmer lighting. Restricted to one hot drink at breakfast and this felt a little holiday camp, most people like a couple of coffees with breakfast, not a good start to the day, should be complimentary I feel throughout the day. Areas loud not very relaxing and again too many people! Sun beds should face the pool not each other especially when people are trying to relax, why would I want to be in swimwear resting feeling conscious of a group of loud men opposite!!! Areas need a thorough clean and some an update. Eden hall cannot live on a historic reputation especially with escalating prices!!! No wine glasses left so we had to have gin glasses, small details like this show too much overcrowding and money making rather than offering a high end spa experience. Seats in conservatory were wet and therefore after I had got changed my trousers were wet after briefly sitting down, nowhere to sit too many people! Not enough hot water bottles and conservatory cold. Hot water bottles put back in basket after people had used them, not very hygienic! Lots of crashing and banging by staff, appreciate they are working but still! This applies too with treatment rooms, staff/people quite loud outside. Some of my friends didn’t get the full treatment, an hours massage is not 40 minutes and some had areas missed, top of chest and neck is covered by full body massage surely? Finally, no room to get changed, showers full with ladies waiting, nowhere to put bag, not a hairdryer to be had and people waiting and had to get changed in a corner!! This is not appropriate and very poor. Disposable pants and used dressing gowns left dropped along with paper cups etc. Eden spa needs to look at other spas and reviews as this needs addressing!
撰写日期:2021年10月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

katthom50
英国诺丁汉1 条分享
A day at the spa
2021年10月
From arriving to leaving staff were very pleasant and helpful, Treatments we all had were amazing and staff very informative as to what they were doing and using, Food was really lovely and their was a good choice to pick from the menu, overall we had a fantastic day..
撰写日期:2021年10月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

stobbs2021
英国罗瑟勒姆1 条分享
Eden Spa
2021年10月
Lovely place and great facilities but 2 things let it down for me. Too busy and need to restrict guest numbers to allow experience to be better. Couldn’t get in some facilities as full. Also people reserving beds round pool was like a 1980s trip to Spain. Staff need to stop people reserving beds when they aren’t using them.
撰写日期:2021年10月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

laurarandall2021
1 条分享
Twilight Spa
2021年10月
Lovely relaxing evening at the Twilight spa. Light meal included which was very tasty. Nice clean spa and friendly staff.
撰写日期:2021年10月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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