Hello rdomenech, Well I for one would certainly agree with you 100% Travellers Autobarn is the best option if you need a comfortable campervan for an affordable price!! Thank you for giving of your time and energy to write a properly informative review. Happy travels, Peter Burke

Hello M7613XKkatiem, Sorry for being quite late with my response. Thank you for your sincerity! Love it! Keeping it light, positive and upbeat. Look forward to hosting you again one day. Happy Travels Peter Burke

Hello T8582JBmikep, We aim to please ;-) Thank you!

Hi RasmusB355, Thank you for your feedback. We are very pleased to hear you had a great time and the van ran perfectly. At pick up we advise all customers to call if they have any minor issues so we can sort them out promptly, a simple phone call and your zipper, chair, and blunt knife are all easily rectified. I understand that you chose to travel at the most expensive and busiest time of the year, that said we will try better in future, but honestly your review is a little harsh.... a blunt knife! Come on dude! Re; the water tank - we've been renting out vans for over 20 years.... never had locks on the water tank caps... never been a problem. I know of no other campervan company that has locks on their water tanks. NZ is riduculously busy at this time of year, to complain about the price, is a little disingenuous, comparing to others is also difficult as rates are based on length of rental, date of pick up, when you booked etc, so unless you are comparing to someone who booked at the same time for the same dates you really are not comparing apples with apples. I think you will find our rates rather competitive for the quality of vehicle. Others are cheaper with poorer quality vehicles and others are more with better, larger vehicles. Good luck with your future travels All the best. Peter

Hi Rayam and Miriam, Chris (aka Sam ;-) ) got your feedback the day you posted this!!! We have a system set up so that all reviews, from any and all channels, get shared instantly with all staff, at all branches, in all countries ,instantly. We love reviews, good or bad. We especially love reviews like yours that are truly authentic, warts and all. Cars, complex machines, with many moving parts, that are not new.....and yes sometimes things can go wrong. I absolutely love this part from your review "Listen, theres a realistic chance of running into trouble when you rent a campervan, what sets a good company apart when running into trouble is their customer service" 100% agree but the thing most people forget is that it also requires the hirer, renter to work with us, to also have some patience and understanding otherwise despite our best efforts and the stellar work of Chris/Sam things can get messy. As customers all of us here at Travellers Autobarn would like to give you 5 stars for being AWESOME CUSTOMERS!!!!!! Come back and see us again! We'll look after you! Cheers, PB XOXOXOX

Thank you for your detailed review. We do strive to deliver the perfect experience and I am sorry we did not deliver this for you. There is some fair feedback that you have given which we will take on board to improve our product. Specifically plugging the vehicles in before hire we are implementing in our branches. In regards to cleanliness and missing living equipment we apologise and have notified our branch manager who is in charge of quality checking each vehicle before rental. There are also some points I would like to clarify for future travellers. We do have a Customer Care department working 365 days a year dedicated to helping our customers with any issues on road. Campervans have many moving parts and equipment and if issues arise we can rectify them very quickly for our customers. It is standard equipment to provide water hose adaptors as there are three different types of water tap connections in New Zealand. We also do not give the remote key for the vehicle to avoid the very expensive replacement cost if a customer was to lose the key. We do this precisely for our customers benefit. TA protection plus liability reduction does cover accidents with animals however we do stress to be extra careful and avoid driving at dusk, dawn and night time if at all possible to reduce the risk of this type of accident. Again we thank you for taking the time to provide us with your feedback.

Hello Aerric, We give you 5 Stars as well!!!!! Informative and helpful feedback that will help future renters. Thank you! Cheers, PB

Hi Chris, Thank you for your detailed and informative warts and all review. This is the kind of feedback that potential future renters really want to read! 1 star posts from 1st time contributors are less so..... Educational and authentic. Totally concur with your descriptions. We aren't luxury, but we do try to be friendly, helpful and understanding. Come back and rent with us in California!!! It's Awesome!! or NZ, also awesome and ask fro a loyalty reward when, if you do!! Cheers Peter

Very fair. Thank you

Much appreciated!