I hate writing negative reviews, but I actually feel I should in this instance to improve the experience of others.
The trip has the makings of an amazing day out, if all the staff were as enthusiastic as Luigi. We were exposed on several occasions to one staff member openly and very vocally criticising other staff which is both unprofessional and unnecessary. The same staff member appeared to do half the work of the others she was quick to have a go at.
The food was ok, but not sitting on wet, upholstered seats…..surely this could be easily rectified by covering?
The snorkelling was great but very busy with people and too short. It would be much better if it was split into smaller groups. The wrecks are alive with fish which was lovely to see.
We did get to see turtles and a few dolphins, which was fantastic. Unfortunately no dugongs on our trip.