Hi Richard. We are pleased you enjoyed your time however sincerely apologise that the time was not recorded. I have spoken to the staff member on track that day and insist that their response is not repeated. As a token of goodwill we have added a point to your profile which will allow you to have 1 x 15 minute race at no charge. We do hope that you will return and that our equipment does not experience the same failure as was the case on this day.