Hi 87mart: I thank, you for taking the time to post a review. In all honesty, I can only recall the one instance where all our vans were not present at the start to meet the shuttles this entire season or maybe forever. This is most unusual, but I recall a day where the ship had changed its arrival times several times and the shuttle operators decided to operate the shuttles as soon as they presented to the port. Normally they assemble then commence at a pre-determined time. A time we rely upon. For this reason we had only some vans present for around 10 minutes. This did not impact on tour times as the shuttles were technically early. I personally was there extra early with the green signage and I was the only one until the vans started to arrive 10 minutes after the very first shuttle arrived. Some vans were only 10 or 15 minutes away as I noted above. Due to the mix up on the port, I tried to get the vans earlier than arranged. As the main organiser, I had a green sign, maybe you did miss this ? I do apologise for any inconvenience this day, due to the shuttles presenting earlier than we were infirmed. I am glad that once you proceeded with your tour, the tour meet your expectations. We have been offering these tours for close to 20 years and again, this was the first instance of this. Thank you for your review, this helps us with decision making moving forward. Regards - John

Hi Mary (I recognise the tour description), Thank you so much for taking the time to write a fantastic review about your tour and booking procedure. Yes, putting the tour together, then we were struck by a very, very rare cyclone that took out vineyards, orchards, 5 or 6 bridges around the area and much more made planning your day harder than usual to say the very least. I am very pleased to hear that you all had a fantastic time and hearing that my tour was the best of your entire cruise. I believe that was about 3 months.. ? Regardless, thank you again. Kind regards, John

Hi Deno194, Thank you for taking bthe time to write to say you had a "Fantastic winery and tour of Napier and surrounds". We have been operating for almost 20 years now, we love what we do and I think this reflects through to the tour. Thank you again. - John

Hi Margie, Thank you taking the time out to write a fantastic review. One gets a feel when speaking to clients about the best fit from our selection of tours. I am very pleased it was a success for you. Roy, your guide on the day has been with us for many years and is a local from birth. His knowledge is great and he loves taking the tours. Thank you again - John

Nmtan.. Thank you so much for a fantastic review. Yes, what a month it had been. The worst cyclone in local history (the only one) and roads closures, wineries destroyed and yes, after much toing and froing we were able to present your tour to avoid further disappointment for you all. Thank you again. Regards - Maggie

Hi Rebecc, Thank you for writing your review. I am pleased you thought it was an "amazing tour". and "a must do when you’re in Hawke’s Bay". Thank you again - John

Hi Trophy, thank you for your lovely review. Yes, I am very proud of my town and I am inclined to think I am knowledgeable about the area... modest. I note you mentioned art nouveau style, yes some of this present, but mostly Art Deco. I am pleased you modelled Napier against other cities. The main difference would be that we have more Art Deco in a concentrated area than any city on the Planet. Again, I am very pleased you considered the tour as a good overview of the area. As we commence our tours ahead of the other tours on offer on the day, we are able to cover more of the area for a greater overview. Thank you again for your review. Regards, John

Hi Blonde, thank you for your great review. I am sorry to hear that you could not see from your seat. For those reading this, we operate factory Toyota Mini busses (vans). While we have never had a comment before in almost 20 years, I do take your point. The rear seat in any vehicle, is not a visual as the front seat. I must note,. the window (one long window) extends down the whole side of the van and finishes behind the rear seat. Yes, I imagine at any port the queues to get on and off the ship are long and security checks at the port are out of our control. I think you again for taking the time to review. Regards, John

Hi CwlBish, Thank you for your fantastic review. Yes, I am very pleased everything on the day was superb and you all enjoyed the presented tour. Yes, I am passionate about my tours (my business) and I am very pleased to receive comments that support this. I look forward to meeting you again in the future and let me know in advance and I shall take you around some different wineries. Regards and thank you again, John