OmSari Spa

OmSari Spa(库伦加塔)

上午9:00 - 下午5:30
星期一
上午9:00 - 下午5:30
星期二
上午9:00 - 下午5:30
星期三
上午9:00 - 下午5:30
星期四
上午9:00 - 下午5:30
星期五
上午9:00 - 下午5:30
星期六
上午9:00 - 下午5:00
来自旅行者的点评
1 star is generous
2019年1月
我和一位朋友预订了三包幸福套餐。我选择了按摩,摩洛哥油脚和头皮护理和修指甲。当我们出现时,我们被告知只从快干指甲油中挑选,其中有大约6种颜色 - 我们应该留下的第一个标志。治疗师没有询问按摩是否有任何问题。治疗师离开房间让我保持不变,没有返回10分钟然后开始按摩,并在20分钟后离开,没有明显的原因。按摩太软了,我要求更多的压力,只是让治疗师使用更多的关节。然后她在20分钟后再次离开,取水擦拭按摩油。摩洛哥油头皮和足部“治疗”是一个奇怪的,看似无用的过程,在我的脚和头发上摩擦油(注意:没有按摩),然后擦掉我的脚 - 不是这样的一种享受。治疗师离开房间6次,只用水中的3次返回。当我躺在桌子上并且在昏暗的光线下进行修指甲。角质层不适合,油漆工作不仅不好,令人震惊。刷痕很明显,油漆没有落到我的指甲底部,并且是不均匀的。我支付了185美元并离开了沙龙。当我在自然光线下看到油漆工作时,我回去和前台的一位女士交谈,她发誓黑色和蓝色,油漆工作很好,然后开始问我自己是否是一名治疗师(或许暗示我的适用性)质疑'治疗')。我要求部分退款,她嘲笑:“哦,不,我们不做退款”。我继续建议我对整体治疗方式感到不高兴,并提到治疗师离开房间被女人告知他们必须多次离开以取水的次数。据我所知,3次治疗有6次不同时间?不能接受的。那个女人然后告诉我,我已经离开了半个多小时,所以她不知道我对油漆工作做了什么,之前说油漆工作没问题。那个女人让我回去修好工作 - 当我住在海岸的另一端时我拒绝了,我宁愿再也不会再踏入那里。我带着一张价值20美元的优惠券,我将永远不会使用,还有一盒蜡融化 - 我无处可去,治疗师已经离开了一天,就是那样或者没有。我对Omsari水疗中心的建议是让前台工作人员参加情商研讨会并获得一些客户服务和异议/投诉处理技巧,而不是试图贬低付费客户。所使用的产品和提供的治疗价格过高。不建议。

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区域
地址

4.5
38 条点评
极佳
29
非常好
5
一般
1
较差
0
很糟糕
3

Karen Y
澳大利亚悉尼17 条分享
Vichy Heaven
2021年3月 • 好友
Friend and I had the tropical waterfall and it was pure bliss . We left floating on a cloud , skin soft as and glowing, thank you Kate and team
撰写日期:2021年3月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Newburys
澳大利亚堤维德岬9 条分享
Best massage ever!!
2020年10月 • 好友
I took a friend last week as a 60th birthday treat. We each had a package which included a facial, massage and pedicure. I honestly think that the massage Kate treated me to was the best I have ever experienced!! My friend was delighted with her experience as well.

The treatment room was beautifully decorated and provided a very tranquil environment.

I highly recommend Om Sari and look forward to my next visit.
撰写日期:2020年10月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Ashleigh M
澳大利亚堤维德岬207 条分享
In a Daze!
2020年7月 • 夫妻情侣
My husband and I are locals and instead of heading away in the holidays, with the hustle and bustle of the border closures, we decided to stay home but treat ourselves to a spa treatment and eating out for breakfast. Well we hit the jackpot this morning with the head to heaven treatment. Absolutely amazing, my husband came out and said he felt like he was floating and in a perfect state of mind. Beautiful, peaceful environment and the ladies were professional, friendly and ensured we were relaxed. Great value for money compared to others offering similar treatments. We will definitely go back, might make this a monthly ritual.
撰写日期:2020年7月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Leesa
1 条分享
Highly recommend
2019年5月 • 独自旅游
My family spoilt me with a visit to the OmSari spa. Daniella treated me to a Head to Heaven treatment. Daniella is an excellent massage therapist and I thoroughly enjoyed the treatment. The spa itself is lovely, clean and welcoming. I can highly recommend
撰写日期:2019年5月1日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

DanaAndersen
澳大利亚悉尼7 条分享
Highly recommend!
2019年3月 • 独自旅游
I went in for the triple bliss package on Friday 22 March. It was amazing, and such great value for money! I had a hot stone massage which was great, the Moroccan head and foot treatment which was lovely, and the hydrating facial which was the BEST. I will definitely be going back.
撰写日期:2019年3月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Liv.S
11 条分享
1 star is generous
2019年1月 • 好友
A friend and I booked in for triple bliss package. I picked the massage, Moroccan oil foot and scalp treat and manicure. When we showed up we were told to pick from the quick drying nail polishes only, of which there were about 6 colours - first sign we should have left. Therapist did not ask if there were any problem areas for the massage. Therapist left the room to allow me to get unchanged and did not return for 10 minutes to then start the massage and leave after 20 mins for no apparent reason. Massage was too soft and I had asked for more pressure only to have the therapist use more knuckle. She then left again 20 mins later to get water to wipe the massage oil off. The morrocan oil scalp and foot ‘treat’ was a strange and seemingly useless process where oil was rubbed (note: not massaged) on my feet and hair, then wiped off my feet - not such a treat. Therapist left the room 6 times and returned with water only 3 of those. The manicure was performed while I was lying on the table and in very dim light. Cuticles were not tended to and the paint job was not just bad, it was shocking. Brush marks were evident, paint did not go down to the bottom of my nail, and was uneven. I paid the $185 and left the salon. When I saw the paint job in natural light, I went back and spoke with a female at the front desk who swore black and blue that the paint job was fine, then proceeded to ask if I was a therapist myself (perhaps hinting at my suitability to be questioning the ‘treatment’). I asked for a partial refund to which she scoffed: “oh no we don’t do refunds”. I continued to advise how unhappy I was with the treatment overall and mentioned the number of times that the therapist left the room to be told by the woman that they have to leave a number of times to get water. This I understand, however 6 different times for 3 treatments? Unacceptable. The woman then advised that I had been gone for over half an hour so she doesn’t know what I had done to the paint job, after previously saying that the paint job was fine.The woman offered for me to go back and have the work fixed - I declined as I live at the other end of the coast and would prefer to never step foot in there again. I left with a $20something voucher which I will never use, and a box of wax melts - I was getting nowhere and the therapist had left for the day, it was that or nothing. My advice to Omsari spa is to have front desk staff attend an emotional intelligence workshop and get some customer service & objection/complaint handling skills other than attempting to belittle paying customers. Prices are exorbitant for products used and treatment provided. Would not recommend.
撰写日期:2019年3月18日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Olivia, I feel for you. You visited our Spa over 2 months ago and unfortunately you and your friend obviously had expectations that I doubt we could have met at any time. As I stated yesterday in reply to another online critique by you, I choose to focus on the wonderful feedback we receive from our extremely happy customers.
撰写日期:2019年3月19日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Lauren M
澳大利亚悉尼8 条分享
The best massage
2019年3月 • 独自旅游
The best massage I’ve ever had! This was a pregnancy massage by Kate and just what I needed. Highly recommend. I’ll be back!
撰写日期:2019年3月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
You made my day! Thank you Lauren, and it was a pleasure to do your massage. It's always a 'special' massage to do because I am mindful that there is a 'little soul' in there. All the very best for the later weeks to come. :)
撰写日期:2019年3月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Kathrine
澳大利亚布里斯班3 条分享
A Pamper for the Spirit
2019年3月 • 独自旅游
Thank you Kate for an amazing holistic experience. Kate was so lovely and is an expert in her field. The spa rooms are beautiful and set the scene for a peaceful and relaxing experience. I chose a pamper package (massage, facial and pedicure (Kate let me have a manicure instead - my feet are out of bounds!) excellent price for the experience you receive. Not only does your body feel relaxed and tension is released, stress is cleansed with Kate's energy and massage technique. Through this experience you reconnect to your spirit. Visit this sensational spa and experience a pamper for your spirit, mind and body.
撰写日期:2019年3月1日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Years ago one of my trainers said to me " you know Kate you will find that you 'receive' as much as you 'give'." And I have found that, that is why I am still at this job 20 years in. There are so many lovely people that come through our doors and you are one very 'special' lady. I really enjoyed meeting you and sharing the experience. Hope to see you on another visit. Bless you! :)
撰写日期:2019年3月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Sozjun
澳大利亚布里斯班29 条分享
Pedicure Paradise
2019年1月 • 独自旅游
I had a wonderful pedicure here today, so relaxing and an absolutely superb result thank you my nails look stunning. Thoroughly recommend
撰写日期:2019年1月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Happy customers make our job so worthwhile. Thank you for your comment and we are delighted that you were walking around with feet you could be proud of.
撰写日期:2019年3月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

travellin-28
澳大利亚布里斯班94 条分享
Just perfect
2018年12月
I enjoyed a beautiful facial here. Such a treat! Feels like stepping into a gorgeous island retreat. A relaxing treatment. Felt like a million bucks when I walked out. Thank you so much!!
撰写日期:2018年12月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
So happy to read that you were "felt like a million bucks" after your facial. We do try to make it a special experience and the mood of the Spa certainly helps to settle you in to 'letting go". Thank you for your review and hope to see you on another visit. :)
撰写日期:2019年3月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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