Thank you for your feedback. We sincerely apologize that your experience didn't fully meet your expectations. While we unfortunately cannot control the weather, the volcanic weather patterns can be unpredictable and differ significantly from the rest of Panama, despite our diligent checks of weather forecasts.
We regret that you weren't able to visit the waterfall due to the rain. For future reference, all our ATVs are equipped with ponchos in the glove boxes and toolboxes. We encourage guests to ask our guides for these if needed, as the mountain climate can indeed be unpredictable.
We appreciate your understanding regarding the extended tour duration, which was a direct result of the adverse weather conditions. Your safety is our top priority, and we adjusted our pace accordingly.
We're pleased to hear that you found our staff helpful and informative. Despite the weather, we hope you still had a unique and memorable experience exploring our beautiful jungle terrain.
Thank you again for your valuable feedback. We continuously strive to improve our tours and will use your comments to enhance our contingency plans for unexpected weather situations.