Dear hw128, thank you for providing us with your feedback. As a general rule, we recommend our guides fill their guides with history and food, but without annoyance; but we apologize that it did not work out for you. We will take your feedback into account and make sure that our guides focus on history and food constantly (while giving you space to enjoy the food). Regarding the “busy restaurant” issue, our team is carefully monitoring it and is expected to solve it efficiently and accurately. We hope you will give us another chance to show you what we can do.

Dear Juerg, We sincerely apologize for the inconvenience caused by the cancellation of your tour due to the guide's last minute urgent situation, about which we are unfortunately informed in that very moment. We understand how frustrating it can be when a tour is cancelled at the last minute, especially when you are looking forward to it. We would like to assure you that we always strive to ensure that our tours run smoothly and as planned. However, there are times when unforeseen circumstances arise, as well as situations that are beyond our control, such as the one in question. We regret that we were unable to provide you with the experience you were expecting and that your excitement for the tour was diminished. We understand that your time is valuable, and we apologize for any inconvenience this may have caused you. Due to all of these circumstances, we have of course issued a full refund. We hope you will consider booking with us again in the future and give us the opportunity to provide you with the amazing experience we are known for. Once again, we sincerely apologize on behalf of the entire company. Best regards, The Walking Parrot team

Dear Tammy, Once again, we sincerely apologize for this situation and the inconvenience caused on behalf of the entire company. Please know that this is definitely not our standard way of operating, however there are unfortunately some situations that our beyond our control. Our guide has experienced a last-minute urgent situation and could therefore not host the tour. As soon as he informed us about it, we have contacted you to let you know that the tour unfortunately had to be cancelled. Sadly, it all happened at the very last minute, and we completely understand the frustration this has caused. Regarding the refund, we have contacted your respective source of booking to issue the refund to you as we could not issue it on our own, since that option is not offered on that respective source of booking after the official start of the tour. We received an email today that the refund was issued to you and contacted you privately as well to confirm that the refund has indeed reached you, and it has. Our customer service has done its best to make sure the refund reaches you as soon as possible and was available regarding this matter and responded promptly. When it comes to our guide’s communication towards you, we definitely do not think this was appropriate as we have told you privately and this matter was already addressed with the guide in question to make sure it does not happen again. Once again, we are extremely sorry the tour did not take place and was cancelled last-minute due to a previously explained situation, which is unfortunately out of our control. Please know that we take this review seriously and assure you that we are already learning from this unfortunate experience and are implementing ways to improve. On behalf of the entire company, we sincerely apologize once again and hope that you could still enjoy Warsaw. Kind regards, The Walking Parrot

Dear Cara, Thank you for taking the time to provide your feedback on your experience with our food tour in Warsaw. We're sorry to hear that the tour didn't meet your expectations. We appreciate your suggestions regarding the description of the tour, but as you stated in your review, the tour did have the walking aspect as well. We are glad to hear that you enjoyed the meal and the pork knuckle in the second location. Please know that the restaurants we work with are amongst the best ones in Warsaw. Our guests are usually extremely satisfied with the amount and variety of food and drinks to the point where they skip dinner that day, but we will take this into consideration and see if we can include some more options. We are also happy to hear that you found our tour guide to be friendly, informative and knowledgeable about the local area. We will certainly pass on your compliments to him. Thank you again for your valuable feedback. Best regards, The Walking Parrot team

Dear Pelle, Thank you for choosing The Walking Parrot and for taking the time to provide feedback about your experience in our tour. We are really sorry for not meeting your expectations. We apologize for this inconvenience, and please know that we have addressed this matter with the guide in question. As you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more eager to ensure that this is resolved and does not happen again. We strive to make each tour as pleasant as possible. Best regards. The Walking Parrot.

Thank you so much for your review and the appreciation of our work and great guides! We really value your opinion and the team at The Walking Parrot works every day toward delivering noteworthy experiences for every customer. We are very grateful for your time and trust and are happy to hear you enjoyed our unique and authentic Polish Food Tour! We hope to see you again in Lisbon, Porto or Warsaw!