From the beginning Karen and other staff were responsive and detailed about services offered and were flexible. Arrangements were made for a several day tour online and through Whatsapp. Karen is down to earth, he listens and does what he can to help you.
During the first tour there were some various issues, at the beginning of the tour everything was good but as it went on things started happening. Karen fixed the problems immediately and the next day everything went as planned. Although there was a hiccup, the company is able to respond quickly and resolve issues, which is very important when looking for a reputable company. Nothing always goes perfect, but how a company recovers from it is what counts.
Karen, the owner, is very good. And even though there were issues, problems were resolved fairly and quickly. I would not hesitate to use Juva again and do highly recommend them. There are many services in Armenia but finding a trustworthy company had been hard, but I know I made the right decision.
The tours were great, I am so glad I came to Armenia and arranged a tour with Juva. They made a schedule for me and were flexible, there were several plans at the beginning and a few things were changed, but it was all for the better, they are very good at arranging things to make the experience best for the customer.
If you are looking and looking and looking, but cannot find a decent service, you need to look no further. Juva is the answer you have been looking for. Forget those big group tours, I had planned to do one also before I found Juva as I almost gave up. But I am so glad I did not book with one of the big tour groups, the experience would not have been good.