I appreciated that the tour was so customizable. We made several adjustments to the base itinerary to see and do what we wanted. The communication we had in the beginning was very clear and prompt, but that person left. With the new person we worked with, it took a long time to get responses and they didn't always answer the questions. There were also issues with making payments (this could happen anywhere, but I've never had this issue with international travel and payments before). The company told us that we would have airport pick up details 2 days beforehand. I didn't end up getting the correct information until I had landed in Egypt which was very hectic. While asking for details about airport pick up, they confused me with other travelers and gave wrong information. When we compared the original itinerary to the final one, they shorted us included meals. The owner did make up for this when we said something. For the meals that were not included, the tour company still took us to specific restaurants. When we asked to pick our own or have choices, it seemed like a bother to them, but they did do it. There were also random people stopping by the hotels to see us which was confusing. Turns out that the tour guides are contractors and the random people are Lady Egypt employees- this could have been better explained. I also would have appreciated a better description of the sleeper train accommodations since it was awful. Knowing what it was, would have changed my mind and asked to fly vs take a train. For the record, I did ask for a detailed itinerary and never got one. Even while on the trip, the itinerary wasn't always clear. The tour guides also took us to extra places like a jewelry store, perfume store, and alabaster factory. We did not ask to go here and it was very gimmicky and a higher pressure sales situation. This was really not appreciated. One of the tour guides kept us a bit protected from street vendors, while the other encouraged them to bother us. I even said we didn't want people bothering us as much, yet he still continued to encourage it. On our last day, there was also poor communication about a pick up delay. We were told we'd be picked up at 7am, then got a message after 7am that it would be 7:20am. They didn't arrive until 7:50am with no further communication. The company advertised 5 star hotels. One hotel was only 3 stars per Google and the others were not 5 stars based on US standards. There were far nicer hotels in the area. The Cairo hotel was far from everything so once we were dropped off, we were stuck there. The hotel in Aswan had the water shut off and then turn brown and the electricity went out. Per the hotel staff, this happens often. For the price we paid, I would expect better quality. For the tour, entrance fees to all sites were included. However, at a few sites, the tour guide made us pay for the tickets with a credit card and then gave us Egyptian pounds. A heads up that this would happen would have been nice since I would have exchanged less money. Based on the extra cash I got from this, I was then stuck with more EGP I couldn't exchange back, so the trip cost more than it should have. I have used several other tour companies and have never encountered this amount of issues. Overall, if you want more detail, structure, better communication and professionalism, I'd strongly look elsewhere. I personally would not book with them again.