Dears
first of all thanks for your feedback and we are very sorry to make you unhappy, but i want to clarify something for 80$ if you wouldn`t like to buy it will be ok, so its not necessary to buy a products from the store,
second: your booking was in lately time you booked a tour around 11.30pm so it was difficult to provide one and our guides is well speak and knowledge,
i promise you that we will open an investigation with him and we will care about that in the future,