Dear Cheryl,
Thank you for your email. We have investigated the case with our tour guide. Unfortunately, as there were other tourists joining the tour together, we have waited for 15 mins before departing the first pick up point, to pick you up at the 2nd pick up point as requested.
We have also waited another 15 mins at 2nd pick up point, and have tried calling you a few times but no luck reaching.
Due to the unpleasant experience, we would like to offer a partial refund to you.
Thank you
Gray Line Tours of Hong Kong