As a reputable agency, our aim is to provide excellent customer service and memorable experiences for all our clients. We take feedback seriously and use it as an opportunity to improve our services. However, there are few consistencies in the above review. The Bizarre Food tour as mentioned/advertised in the website is a guided culinary experience that focuses on trying unique and unusual dishes or ingredients. This experience is designed to offer the travelers a chance to explore unconventional and sometimes adventurous food options that may not be commonly found in their own culinary traditions. While some people may enjoy the novelty and excitement of trying unusual foods, others may find it less appealing. I believe the description of the tour on the communicated the nature of the tour clearly, ensuring that the travelers are aware of what to expect and can make informed choices. As for the price point of the Bizarre Food tour, it is derived from the operating costs (transport, guide, cook, food, ingredients and local taxes) and service complexity (specialized skills or expertise). Hence the entire amount did not end up on our pockets, contrary to the assumption. We aim to provide comfortable transportation for all our customers, and we apologize for the inconvenience caused by the lack of air conditioning. Your feedback will be taken into account to improve our transportation services in the future. We take full responsibility of the mishap, however please take into consideration that AC stopped working mid-way, which was unfortunate for our team as well.

Please note that the bookings are done through online (website/booking engine) and offline modes (direct payment in the office or to our agents). In your case, the mentioned boat was reserved online for 14th Jan, while the payment was done through booking engine on late evening of 13th Jan. The same boat was reserved offline less than a couple of hours prior to your request/payment. The bad part was that the system wasn't updated by the time your payment went through. This created a double booking for the same boat. Since this was last moment our team made an endeavor and started looking out for a boat which was similar in specifications to the one you had booked online. We shared all the available options of boats for your review and approval. We are sure that there were some which might not have sufficed your requirements but our team was relentless in finding the best available options for you. We pulled some strings last minute and somehow a boat was available for your group. Moreover the speedboats do not come with the service of free pick up and drop off, the same is advertised on our website. However that was included as a goodwill gesture from our side. We deeply regret the inconvenience caused due to the late booking. Just a couple of points we would like to clear here: - The common practice we undergo is to ensure customer satisfaction even if one turns blind eye to it. - If the weather is unsafe to take out the boats to the island, we receive clear instructions from the Coast Guard which is duly followed. For us safety is the priority. I hope this clarifies the topic at hand.. However, we would like to add and request you to refrain from sensationalizing as these take away all the sincere and honest efforts we put forward as a team.

Hi Aaron, Due to a technical glitch, you were able to make the payment and reserve the house directly from our website. When a client shows interest in a house on our website mentioning the travel dates and other information, it reaches to our sales desk as a request in an email. From there, our sales representative gets back to the client with the availability status and other relevant information. Unfortunately it didn't happen that time and the message was redirected to our accounts section as a payment update. Moreover the house wasn't available and since there was no trace of the information/email with the sales team, they took some time to get back to you. It led to some back and forth of information between the two departments. The entire amount was refunded to you after some due diligence. I hope this clarifies the alleged delay in the reimbursement. However, we would like to add and request you to refrain from sensationalizing as these take away all the sincere and honest efforts we put forward as a team.