Hurghada Grand Aquarium
Hurghada Grand Aquarium
4
上午9:00 - 下午4:00
星期一
上午9:00 - 下午4:00
星期二
上午9:00 - 下午4:00
星期三
上午9:00 - 下午4:00
星期四
上午9:00 - 下午4:00
星期五
上午9:00 - 下午4:00
星期六
上午9:00 - 下午4:00
星期日
上午9:00 - 下午4:00
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用时: 1-2 小时
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4.0
4.0 分,共 5 分1,060 条点评
极佳
497
非常好
251
一般
121
较差
73
很糟糕
118

这些点评是从原始语言自动翻译而来的。
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Valentina S
哥伦比亚波哥大3 条分享
1.0 分,共 5 分
2024年5月 • 夫妻情侣
First of all, Egyptians are obsessed with reviews, that is why probably this is rated fine. But we felt absolutely ripped off by this experience. The animals are in such poor conditions: there was a cage for 40 turtles with fake grass NO water, they all tried to escape so they would be upside down fighting for their lives.
Everything is filthy dirty, animals have not enough space it makes you sad and angry to be there. Smells awful.
The pictures they show are not real.
What you pay for this experience is so ridiculous but more than that the animals are not well taken care of, and that is sad and worrying.
撰写日期:2024年5月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

madalina h
11 条分享
5.0 分,共 5 分
2024年5月 • 好友
Great experience ! To pet sharks , sting rays and turtle … absolutely magical! The staff is great an helpful . It’s not my first time giving here , but they are even more professional than 2 years ago.
撰写日期:2024年5月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear 649madalinah, Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you had a magical experience petting sharks, stingrays, and turtles. It's fantastic that you found our staff to be great and helpful; we take pride in offering outstanding customer service and ensuring our visitors have a memorable time. It's especially heartwarming to know that you've visited us before and noticed improvements in our professionalism since your last visit. We're continually working to enhance the experiences we offer and to keep our staff trained and ready to provide the best service to our guests. We're delighted to have you as a returning visitor, and we look forward to welcoming you back for even more magical moments in the future. If you have any suggestions for further improvements or additional experiences you'd like to see, please don't hesitate to let us know. Thank you again for your kind words and support! Best regards, Hurghada Grand Aquarium
撰写日期:2024年5月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

kenmussy
埃及赫尔格达1 条分享
1.0 分,共 5 分
2024年3月 • 家庭
The tickets are $33 per person, on their site the pictures they've posted made it seem as though the place truly is a GRAND aquarium. It is not. The animals, both marine and other, are held in inhumane conditions in tanks/enclosures that do not even come close to their requirements. The aquarium section itself is small and has little to no variety of fish, and the water in the enclosures are so dirty it sometimes is hard to see whats in there. Staff is rude too.
撰写日期:2024年4月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear kenmaa2024, We appreciate your feedback. However, we want to address some of the points you've raised and clarify our commitment to animal welfare and customer service. First, regarding our name "Grand Aquarium": This name reflects our mission to provide a comprehensive and captivating experience that includes not only marine exhibits but also a mini-zoo and other educational displays. Our intent is not to mislead but to create a memorable experience for visitors of all ages. We continuously work to meet and exceed visitor expectations through improvements and expansions. Regarding animal care, we want to stress that the welfare of our animals is our top priority. All our animals, whether marine or terrestrial, receive comprehensive care from trained professionals. Many of these animals were rescued or born here, making our facility their home. They have acclimated to their environments, and we ensure they have the right nutrition, space, and enrichment to thrive. Accusing us of inhumane treatment without understanding our care protocols can be harmful and misleading. We invite visitors to learn more about our conservation efforts and care practices to appreciate the work that goes into maintaining the health and happiness of our animals. Regarding your comments about dirty enclosures and small tanks, our cleaning and maintenance protocols are stringent, and we strive to maintain high standards of hygiene and habitat suitability. As for the allegation of rude staff behavior, we have high expectations for our customer service team and encourage respectful interactions. Please be aware that you were extremely rude to one of our staff members. Despite his efforts to be courteous and polite, you were not friendly in return, we also expect visitors to treat our staff with respect, and rude behavior from guests is unacceptable. Once again thank you for your visit' Best regards, Hurghada Grand Aquarium
撰写日期:2024年5月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

David S
1 条分享
1.0 分,共 5 分
2024年4月 • 夫妻情侣
The worst aquarium I have ever seen in my life.
Conditions that are indescribable... never go here, you will regret it.
Everything is dirty. Far too many animals in too small a space. Simply awful...
Never again
撰写日期:2024年4月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear davidsC1205IM, It’s unfortunate when visitors make accusations without having a full understanding of what it takes to run an aquarium. Taking care of aquatic animals is vastly different from caring for a household pet, and we put extensive effort into monitoring the behavior and well-being of our animals. Regarding the perceived issue of crowded spaces, rest assured that any arrangement is based on careful observation and studies aimed at ensuring the health and comfort of our animals. For instance, if you think that the first tank is too small for the turtles, it’s not because we want them confined—it’s because the turtles themselves are uncomfortable with being moved to larger tanks. We actually tried relocating three large turtles to a bigger space, but they refused to eat or even swim. After observing these distressing signs, we quickly returned them to their original tank, where they immediately began eating and swimming again. This example underscores the challenge of balancing visitor expectations with the well-being of our animals. We follow rigorous protocols to ensure that our animals are happy and healthy, and we take these responsibilities seriously. It’s unfortunate that many visitors may not be aware of these behind-the-scenes efforts. Once again thank you for your visit Best regards. Hurghada Grand Aquarium
撰写日期:2024年5月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Людмила
俄罗斯Shchyolkovo11 条分享
3.0 分,共 5 分
2024年3月 • 家庭
Visited 03/28/2024.
Overall not bad, it’s good that it didn’t take much time because it’s boring 🤷🏼‍♀️
At the entrance they sell food for fish, aquatic turtles, pelicans, monkeys and porcupines. The price of 1 box of food is $1
You buy food and you can feed the fish/animals. If you want, they will take like professional photos (in fact, photos on a phone turn out much more interesting and brighter), the only place where it’s worth taking a photo) if you want), is against the backdrop of a large aquarium, after a show with sharks, since the photo will be with a flash and visibility will be better.
The cost of one photo is $10-15, depending on the size. If a lot of photos were taken for you by locals, then you can buy them for $5 in electronic form, BUT ATTENTION, they send it by mail in an unknown file, to download I don’t know what effort needs to be made (You should also have good Wi-Fi). I tried to download the photo several times, but in the end nothing worked and I left it for home. When I arrived, I went to the link, and there was information that they no longer work for Russia and Belarus, and in the end I was left without money and photos. So be careful.
Animals: crocodiles, camel, ostrich, porcupine, monkeys, sea/land turtles, bats, porcupine, various fish.
We paid $90 for two through a guide, on the official website it would have cost $70 for two, but it’s not worth it!
撰写日期:2024年4月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Departure24169564116, Thank you for taking the time to share your experience and feedback with us. We're sorry to hear about the frustration you experienced with the photo service and the challenges in downloading the images. We understand how important it is for guests to capture memorable moments, and we appreciate you bringing this to our attention. Regarding the photos, we use a service called 'WeTransfer' to send large files. You didn't mention that our manager helped you get your image and that you received it instantly and we'll work to improve this aspect of our service to avoid similar issues in the future. Regarding our pricing, we believe that our admission costs reflect the unique value and diverse experiences we offer. You can always check the prices on our website before booking through a guide. If the guide offers a lower price, that's fine. However, if the price they offer is higher than what we charge on our website, you can simply go directly to the aquarium and purchase your ticket at the entrance. When guests visit Hurghada Grand Aquarium, they have the opportunity to explore a wide range of attractions, including a vast aquarium, a mini-zoo, and interactive exhibits. Maintaining these facilities, providing quality animal care, and offering educational programming require substantial resources. Our pricing allows us to continue delivering high-quality experiences while ensuring the well-being of our animals. Once again thank you for your visit Best regards. Hurghada Grand Aquarium
撰写日期:2024年5月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Gillian C
15 条分享
2.0 分,共 5 分
2024年3月 • 家庭
So I was informed that the tanks here were very good this was the reason I went. The tanks are very sad. Some of which are not the required sizing for the inhabitants.

I don't think the money this place benefits the animals what so ever. Only someone with a large wallet.

What the final straw in this experience was (I left after 10 minutes) ... The depressing and upsetting living conditions of the poor animals! The flamingo had no water, nor did the geese. There was a python in a bucket that had water. A bucket.
The bat's had a cage which was genuinely like the Harry Potter cupboard.
The tortoise were all on top of each other.
The ostrich was Pacing!!

For the love of animals this place either needs money pumped in to it or closed and the animals rehomed to a SUITABLE establishment.

I'm sorry but this was shocking. They should have their trip advisor awards removed in all honesty.
撰写日期:2024年3月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear 961gillianc, Thank you for sharing your feedback. We take all concerns about animal welfare very seriously, and we are deeply sorry that your visit did not meet your expectations. Our primary goal is to ensure that all animals in our care receive the best possible treatment, living conditions, and care. This includes providing species-appropriate habitats, adequate space, clean environments, and sufficient resources such as water and food. We understand the responsibility that comes with caring for animals, and we are committed to maintaining high standards in these areas. Regarding your concern about the size of the tanks and enclosures, we work with professionals and experts to ensure our animal habitats meet the required standards. It's disappointing to hear such harsh criticism, especially when it's based on a misunderstanding of animal care. For your information, we follow strict protocols and daily routines to ensure the well-being of our rescued and captive-bred animals. Each animal and tank is managed according to specific guidelines, not randomly as you might assume. If you have experience with domesticated pets, it's important to realize that caring for zoo or aquarium animals is a completely different discipline. Our animals are part of our family, and we take great pride in providing them with the best possible care. In fact, many of our animals are allowed to roam freely throughout the facility once visitors have left. I'm guessing you wouldn't be comfortable with this fact because it would challenge your assumptions about how we care for our animals. We welcome constructive feedback, but it's crucial to have accurate information before drawing conclusions. We love our animals and work hard to ensure their safety, comfort, and happiness. I suggest learning more about the complex needs of exotic and wild animals before making assumptions about our care practicesOnce again thank you for your visit Best regards. Hurghada Grand Aquarium
撰写日期:2024年5月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Andrew L
1 条分享
1.0 分,共 5 分
2024年3月 • 夫妻情侣
Website says 440 egyptian pounds but wanted 3300 EGP for 2 people because we are not egyptian. ABSOLUTE RIP OFF! Avoid if you want to come here.
撰写日期:2024年3月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear H9040GSandrewl, Thank you for bringing this to our attention. We understand your concern about the pricing structure and would like to clarify the reasoning behind our pricing policies. Our pricing model is designed to accommodate both Egyptian citizens and international visitors. We offer a lower price for Egyptians as part of our commitment to making our aquarium accessible to the local community. Given the economic context in Egypt, where the average monthly income for many families is relatively low, it is crucial for us to ensure that local families can enjoy our facility without financial strain. Offering discounted rates to Egyptians is one way we work to maintain that balance. We are sorry if the pricing structure gave you a negative impression of our commitment to fairness. However, these price categories are common in many countries, where local residents receive discounted rates to encourage local tourism and support the community. Best regards, Hurghada Grand Aquarium
撰写日期:2024年5月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

can
土耳其伊斯坦布尔2 条分享
1.0 分,共 5 分
2024年1月 • 家庭
Children were happy but since we didn't have any cash with us we had to pay 40€!! Pay more because you had to pay with a card. We didn't go in either. We don't support that
撰写日期:2024年3月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Go39369325704, We ask our visitors to pay in cash not because we're trying to overcharge, but because your country's regulations require us to accept certain currencies from tourists. Ideally, we'd list our prices in local currency, but many of the products we use—particularly animal medications—are imported from Europe, where they don't accept our currency. To acquire these European currencies, we need to exchange the local currency we receive from you. If you pay with a card or in local currency, we have to factor in additional conversion costs, which can complicate the transaction. That's why we encourage cash payments, to simplify the process and avoid extra fees. When you purchased your tickets, our staff at the ticketing window explained the situation and asked if you could pay in cash to avoid these additional calculations. We strive to be transparent and clear with all our visitors about our payment policies, and we appreciate your understanding. Best regards, Hurghada Grand Aquarium
撰写日期:2024年5月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Max
英国Maidenhead1 条分享
1.0 分,共 5 分
Absolute rip off for what it is. Done in 30-45 minutes including a sit down for a drink, and was over £30 per adult. Such a waste of money would recommend going anywhere else.
撰写日期:2024年3月24日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Departure14733690987, We're sorry to hear that your experience at our aquarium did not meet your expectations. We strive to provide our visitors with a memorable and enriching experience, and we regret that we fell short of that goal during your visit. We value all feedback and take it seriously as we continuously strive to improve. We understand that each visitor's time is precious, and we aim to provide value and enjoyment throughout their entire visit. We will take your comments into consideration as we evaluate and refine our offerings to ensure that future guests have a more fulfilling experience.. Once again thank you for your visit. Best regards, Hurghada Grand Aquarium
撰写日期:2024年3月26日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Annika
印度尼西亚龙目岛1 条分享
1.0 分,共 5 分
Very bad conditions for the animals, just terrible.
The cages are all far too small and far from even halfway species-appropriate
撰写日期:2024年3月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Annika_Cook1988, We appreciate your concern for the welfare of our animals. However, we would like to assure you that the care and comfort of our animal residents are of utmost importance to us. Our facility adheres to strict standards of animal welfare, and we have a dedicated team of seven veterinarians who specialize in monitoring the health and well-being of our animals. Furthermore, the design and size of our enclosures are carefully considered to ensure that they meet the specific needs and requirements of each species. Our cages are meticulously designed to provide ample space, enrichment, and amenities that promote the physical and psychological well-being of our animal residents. While we understand that there may be differing opinions on animal welfare, we remain committed to providing the highest level of care for all our animals. We welcome any feedback or concerns and continuously strive to improve our practices to ensure the well-being of our beloved animal residents. Once again thank you for your visit. Best regards, Hurghada Grand Aquarium
撰写日期:2024年3月26日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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