Angsana Oasis Spa & Resort Bangalore

Angsana Oasis Spa & Resort Bangalore(班加罗尔)

Angsana Oasis Spa & Resort Bangalore

Angsana Oasis Spa & Resort Bangalore
3.5
上午9:00 - 下午8:00
星期一
上午9:00 - 下午8:00
星期二
上午9:00 - 下午8:00
星期三
上午9:00 - 下午8:00
星期四
上午9:00 - 下午8:00
星期五
上午9:00 - 下午8:00
星期六
上午9:00 - 下午8:00
星期日
上午9:00 - 下午8:00
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3.5
79 条点评
极佳
23
非常好
29
一般
15
较差
6
很糟糕
6

AdrijaBasuSen
印度班加罗尔31 条分享
2022年5月 • 夫妻情侣
Hi,
I would like to tell you about an incident that happened on the 22nd of May, 2022
Let me rewind a day back to put things in proper perspective
I wanted to book a massage appointment for my husband and me for Sunday, 22nd May 2022.
I tried to get an appointment using the following methods
a. I tried calling on the number mentioned on the website (no one responded). Till date the nber shows 09845211036.
b. I had previously spoken to someone in Angsanaa (her Truecaller name showed as zen) and she responded with a default message stating "will call back"- No one called.
c. I tried to make an online booking by filling out a form on the website. I did not get a confirmation number or any acknowledgement.
d. I sent an email from my official ID requesting a booking for the next day. I did not get a response or a callback.
Anyways, it was my husband's birthday so it was a special day. We thought that the online appointment or the email communication would work and we would not be disappointed
When we reached Angsanaa, we spoke to the spa receptionist "TANUJA" on duty and were enlightened on the following:
a. The number on the website is erroneous. Someone took a screenshot on the website from my mobile
b. No one got any communication from the Salesperson in question
c. There was no trace of the online booking. No one could retrieve it
d. The email was in the inbox but no one was sure as to why no one replied to it.
Upon demanding if we could speak to someone responsible, Dr Aryalakshmi (Ayurveda dr) was called upon by Tanuja. She was not of much help to us.
She informed that we could not be accommodated because it was a Sunday and all slots were full.
We were also told that a slot can be worked out at 5 pm (it was 11 am then) and there was no way to compensate for the 6 hours of waiting that we would do with no fault of ours.
To top all these, we were told that we could not speak to "Someone Responsible" like the Front Office Manager / GM etc who could at least attend to us ( we were not looking for any kind of compensation at this point). Tanja and Dr Aryalalshmi both were extremely hesitant in sharing the numbers and denied stating they do not have the numbers. The feeling we got is that your staff was trying to get rid of us at that moment.
I would request a response back to this email please, otherwise, I intend to pursue this till I get some kind of response, I do not care!
Pathetic guest handling!!
I'm myself working in a reputation hotel chain at a senior position and I understand what business means in such trying times.
But looks like the employees are completely indifferent towards their guests.
It was our first visit to this property and such experience leaves extremely bitter taste in the mouth.
It's a beautiful property and my sincere request is NOT to leave it in the hands of such team members with such lackadaisical attitude.
I would be happy to talk about this if anyone from the management takes it up seriously.
撰写日期:2022年5月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Pavithra A
印度马蒂科里3 条分享
2022年2月 • 好友
We went for our school reunion to Angsana last weekend. We loved the rooms. And Mr Ashley and Mr Jagan went out of their way to make special arrangements and made sure that we had a great stay. Thank you all so much.
撰写日期:2022年3月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Sumit S
印度班加罗尔2 条分享
2020年12月 • 家庭
Thank you for the superb arrangement on occasion of wedding anniversary...
Loved the ambience and kudos to the Shashi Manju Sharafat & House keeping team for the great hospitality.
撰写日期:2020年12月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

subahkataria
印度班加罗尔17 条分享
2020年11月 • 夫妻情侣
We traveled as 3 couples and stayed in the 3 BHK villa. The overall property was lush. Swimming pool was in-accessible due to covid restrictions. Breakfast and Dinner Buffet was good. The villa was maintained really well by Shashi and Manjunath. The service was prompt and the villa had a nice common dining and living area for hanging out. The only downside was un-operational geyser in one washroom.
Overall a wonderful stay.
撰写日期:2020年11月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Santhosha Chigateri
印度班加罗尔11 条分享
2020年8月 • 家庭
I visited Angsana Resort to celebrate our wedding anniversary with our 2 young children. Last time I visited Angsana from the company I am working.

Angsana is a lush green property, has plenty of facilities, swimming pool, play ground, Lipsmacking food, great service, friendly and polite staff, and beautiful presentation of food. Everything was superb.

I appreciate the kind hospitality of Kamala and thanks to Prem/Benjamin/Rajakishore/Kiran and all the staff who made our special day a Memorable one.

I would highly recommend this resort if you loking for break from busy work to enjoy with family and friends.
撰写日期:2020年8月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Sulekha S
1 条分享
2020年3月
We were a family of 18 - including children age group 20-30/adults /couples and also senior citizens till the age of 90 years. We enjoyed the day package with 4 rooms/breakfast/lunch/tea/dinner .
We booked 4 executive rooms wherein 2 was upgraded to suite.
The food spread was good . and we did have a good time -family bonding.
Unfortunately there were 5 senior citizens from the age group of 75-90 and the resort was not user friendly for them. There was only 2 wheelchairs . With many steps it became were inconvenient for them to everytime go to the restaurant for every meal. We had to literally beg them to send the tea/coffee/snacks to the room itself as they wanted to forgo same. Ultimately they obliged.
Hence request the resort to provide ramps and also buggies which would really help the senior citizens to enjoy more in the resort.
If these facilities are not provided, we would definitely look out for another user friendly resort for our next get together.
We all thank Mr. Pratheesh for all the assistance and support he rendered within his capacity.
Also thank all the resort managers/employes who were friendly and helpful at all times..
撰写日期:2020年3月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Amrita K
2 条分享
2020年2月 • 家庭
May we also bring to your attention regarding venkatswomi and gopal security have provided comfort and obviously offering their security customer service not only to us but to all along with their valet parking security area with the help towards our Nani's wheelchair uplifting over the rocky pathways and also not forgetting Ravi helping us and providing us with excellent service by the swimming pool
Thankyou
Amrita
Vince
Jai
撰写日期:2020年2月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Jai K
印度班加罗尔5 条分享
2020年2月 • 家庭
We wish to thank Lady Ayesha for booking our holiday for our nani age 95 , sister's birthday and our excellent rooms providing us with family togetherness . The rates were competitive and provided us with the facilities that were necessary for a wonderful holiday. Thankyou for your time and professionalism and most important care. Respect
Amrita
Vince
Jai
撰写日期:2020年2月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

MJROHIT
印度新德里228 条分享
2019年12月
Angsana is a lush green property, has plenty of facilities, swimming pool, play ground, restaurant, variey of rooms tgo name a few. Everything was superb, barring the food. Fod section requires a lot of improvement.
撰写日期:2019年12月30日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Anand
2 条分享
2019年12月
It was right venue for Boot Camp
Hospitality was very good , rooms and villas are really spacious and well maintained
Mr.Benjamin from F&B did a fantastic job in coordinating for the event from the start of the event to end.
撰写日期:2019年12月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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