Angel Fire Resort
4
上午12:00 - 下午11:59
星期一
上午12:00 - 下午11:59
星期二
上午12:00 - 下午11:59
星期三
上午12:00 - 下午11:59
星期四
上午12:00 - 下午11:59
星期五
上午12:00 - 下午11:59
星期六
上午12:00 - 下午11:59
星期日
上午12:00 - 下午11:59
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4.0
433 条点评
极佳
211
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111
一般
48
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28
很糟糕
35
PezziNewYork
德克萨斯州Georgetown40 条分享
2024年8月 • 夫妻情侣
I rarely write a negative review of a property but felt compelled to do so based on the poor response from the management in handling an event we experienced during our stay. On day two of a three day stay we were notified by cell phone at 8:30AM that the water would be turned off at 8:45 AM due to a water emergency. No call was made to the room phone.
The water remained off for over six and 1/2 hours. No drinking water or toilet facilities were available for the duration of the event.
My husband purchased water to sustain us at the shop downstairs. It was never offered by anyone at the hotel.
At checkout the next day we inquired about consideration for our inconvenience. We were told that they would not offer it because the outage was “beyond their control”. Not- “we’re sorry for the inconvenience”. Instead we were told that we should have requested water at the desk. As it turns out the repair to the water pump appears to have been one that could have been anticipated based on a look at the water department website.
This may have been an unfortunate and unusual as well as unhygienic event. The lack of communication by management and the poor customer service afterwards speaks volumes for this resort. Don’t expect much!
The water remained off for over six and 1/2 hours. No drinking water or toilet facilities were available for the duration of the event.
My husband purchased water to sustain us at the shop downstairs. It was never offered by anyone at the hotel.
At checkout the next day we inquired about consideration for our inconvenience. We were told that they would not offer it because the outage was “beyond their control”. Not- “we’re sorry for the inconvenience”. Instead we were told that we should have requested water at the desk. As it turns out the repair to the water pump appears to have been one that could have been anticipated based on a look at the water department website.
This may have been an unfortunate and unusual as well as unhygienic event. The lack of communication by management and the poor customer service afterwards speaks volumes for this resort. Don’t expect much!
撰写日期：2024年8月16日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your review. We would like to hear more about this situation and would request that you contact us at makeitright@angelfireresort.com
撰写日期：2024年8月20日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Dan G
1 条分享
2023年12月 • 家庭
This review is for our experience with our wedding, only.
At the beginning of our conversations with the wedding coordinator at Angel Fire, we felt like it was a disorganized process. We felt we could accept these issues because of the venue price. We signed a contract that had us in specific locations on the mountain for the ceremony, reception and lodging all close to the base with amazing views. In the months that followed, we were informed that the Angel Fire wedding coordinator was on family leave and not available to help.
At this point, we were emailed and spoke on the phone to many different Angel Fire staff that discussed a variety of topics, who were totally new to us, or did not seem to know our previous conversations with the coordinator, or were not able to offer the things that the wedding coordinator had previously agreed to. We felt that we essentially had to start over again. At some point in this, we were informed that the wedding coordinator was no longer working with the organization. We felt like this turn of events threw everything from a disorganized process into chaos.
Angel Fire sent an email about 2 months before our wedding date saying they were not hosting our wedding due to maintenance and staffing issues. They offered to move it to different venues, which we felt were not the amazing outdoor venues that we had selected, or a full refund plus 5% to us to cancel. Given that we were so close to the wedding date and the venues that were proposed were not places that we wanted to hold a wedding, we opted to cancel and try our luck somewhere else.
When our guests called to cancel their hotel reservations like Angel Fire asked that they do, we heard from our guests - they felt the people that they talked to were not nice to them on the phone when they canceled, and in a few cases felt they had to call multiple times to get their refund.
At the beginning of our conversations with the wedding coordinator at Angel Fire, we felt like it was a disorganized process. We felt we could accept these issues because of the venue price. We signed a contract that had us in specific locations on the mountain for the ceremony, reception and lodging all close to the base with amazing views. In the months that followed, we were informed that the Angel Fire wedding coordinator was on family leave and not available to help.
At this point, we were emailed and spoke on the phone to many different Angel Fire staff that discussed a variety of topics, who were totally new to us, or did not seem to know our previous conversations with the coordinator, or were not able to offer the things that the wedding coordinator had previously agreed to. We felt that we essentially had to start over again. At some point in this, we were informed that the wedding coordinator was no longer working with the organization. We felt like this turn of events threw everything from a disorganized process into chaos.
Angel Fire sent an email about 2 months before our wedding date saying they were not hosting our wedding due to maintenance and staffing issues. They offered to move it to different venues, which we felt were not the amazing outdoor venues that we had selected, or a full refund plus 5% to us to cancel. Given that we were so close to the wedding date and the venues that were proposed were not places that we wanted to hold a wedding, we opted to cancel and try our luck somewhere else.
When our guests called to cancel their hotel reservations like Angel Fire asked that they do, we heard from our guests - they felt the people that they talked to were not nice to them on the phone when they canceled, and in a few cases felt they had to call multiple times to get their refund.
撰写日期：2024年7月13日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your review. We're sorry for the confusion and inconvenience you experienced. We understand how important your wedding day is, and this situation did not meet your expectations. We appreciate your feedback and are committed to improving our coordination and communication to prevent such issues in the future.
撰写日期：2024年7月24日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Mr Review
4 条分享
2024年6月 • 家庭
Cute little ski town! The views at the top of the ski lift were breath-taking! This was our first time at this hotel and the staff was great! Big shoutout to Brooke, Isabel, Sarah, Jessica and Phillip for your hospitality.
撰写日期：2024年7月2日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thanks for the great review MrReview26!
撰写日期：2024年7月17日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Judy
13 条分享
2024年6月 • 家庭
Angel Fire RV Resort is at the top of our list for one of the best parks we have ever stayed in. The grounds are meticulously kept for being early June in high elevation. The facilities are impeccably clean and well maintained, and the staff is over the top helpful and friendly. There is a wonderful dog park for the furry kids, pickleball courts,and hot tub. We enjoyed the wine tasting and the live acoustic music out on the patio of the clubhouse with a beautiful view of the meadow and mountains. Can't get much better than this. We hope to return on another cross country trip.
Thank you Angel Fire!!
Thank you Angel Fire!!
撰写日期：2024年6月7日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you so much for the review, Choctaw19. We work very hard to give the guests an exceptional experience. Reviews like this keep us going!
撰写日期：2024年6月14日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Discover15501498547
1 条分享
2023年6月 • 家庭
My wife and kids head up to Angel Fire every year when the Bike Park opens in May. Every time we go up there we stay at Angel Fire resort. We stay at the Resort multiple times throughout the year due to how welcoming and excellent the customer service is. The people at the front desk always go out of their way to help us with any information that we need including activities in and around Angel Fire. I have an upcoming stay at Angel Fire Resort at the end of June 2024 and am excited to be up there as I am every time we go. When making the reservation I was helped by Sarah at the front desk and she made the experience extremely pleasant. With people who are kind and friendly like she is, we will continue to come to Angel Fire Resort every chance we get. Great customer service and a pleasant stay is what you can expect when staying at the Resort!
撰写日期：2024年5月29日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Wow...thanks Discover15501498547! Great customer service is what we're ALL about. Good Job Sarah!!
撰写日期：2024年6月14日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
TrinaWillis
德克萨斯州格兰伯里29 条分享
2024年2月 • 夫妻情侣
Awesome ski resort and amazing ski instructor Barry! I had never seen “white stuff on ground” and I’m grateful Angel Fire was my first experience for enjoying it. Barry was very patient and informative in teaching me the basics of skiing. Angel Fire will forever be special place in my heart.
撰写日期：2024年2月16日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We are thrilled to hear about your fantastic experience at Angel Fire! Barry sounds like an incredible instructor, and we're delighted to have been a part of your first-ever snowy adventure.
撰写日期：2024年2月26日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Jackson B
1 条分享
2024年2月 • 家庭
The mountain at Angel Fire is great and snow was perfect this year. I have removed 3 stars due to the staff and the resort itself. The staff is unfriendly and unwelcoming. Here are a few examples.
We booked lessons for 2 in our party two weeks prior to our visit. Days after making our reservations and paying in full we decided to arrive 1 day early and therefore wanted to move the lessons up by one day. I was told "There is a fee to make a change on lessons, see the policy below:
Changes and rescheduling (if available) to reservations will incur a service charge of 35% of the sale." I could accept the fee or forfeit the lesson and loose the entire payment.
This would have been almost $300 dollars just to change the lessons by one day after they had already told me there was plenty of availability. After much effort on my part and threatening to move our entire trip to another mountain they finally agreed to reduce the fees to $111. Again, just to come a day early.
The lessons themselves were sub-par. Our first timer was put in a group with varying abilities. They spent a few minutes on the bunny slope learning to snow plow and then were quickly taken up the chairlift with very little instruction. This obviously resulted in falling while getting off the lift and falling all the way down the hill. By the end of day she wasn't able to get off the lift or link turns. When she asked her instructor what she should do the next day regarding lessons he told her "just go up and try it by yourself to see how it goes". Angel Fire states on their web site that they will provide free lessons until a student is able to do those things. This was never mentioned to the student. Instead she gave up after a frustrating day.
We also had a 12 yr. old in ski school for the last time. Since there were few students in class with her she was grouped with children younger than her and at a lower ability level. For reference, last year we were skiing blues and she spent the day on green runs. When I asked what she worked on or learned she said that she didn't really learn anything new.
The next several days spent on the mountain were great. The snow was perfect and we had a great time. Members of our family have taken lessons now from Taos, Red River, and Angel Fire over the past few years. Based on these experiences, if you have brand new skiers or kids that are in ski school looking to advance I would recommend either of the two nearby resorts (Taos or Red River) before going Angel Fire. If you are not in any need of lessons and just looking to spend time on the mountain with little interaction from resort staff then Angel Fire might be worth checking out.
Also, if going to Angel Fire do not buy multiple day lift tickets. They must be used consecutive days and they will not give you a refund or allow you to move a ticket to another day. They don't offer discounts on multi-day tickets either so there really isn't an incentive to give them your money in advance. We found this lesson out the hard way as well.
We booked lessons for 2 in our party two weeks prior to our visit. Days after making our reservations and paying in full we decided to arrive 1 day early and therefore wanted to move the lessons up by one day. I was told "There is a fee to make a change on lessons, see the policy below:
Changes and rescheduling (if available) to reservations will incur a service charge of 35% of the sale." I could accept the fee or forfeit the lesson and loose the entire payment.
This would have been almost $300 dollars just to change the lessons by one day after they had already told me there was plenty of availability. After much effort on my part and threatening to move our entire trip to another mountain they finally agreed to reduce the fees to $111. Again, just to come a day early.
The lessons themselves were sub-par. Our first timer was put in a group with varying abilities. They spent a few minutes on the bunny slope learning to snow plow and then were quickly taken up the chairlift with very little instruction. This obviously resulted in falling while getting off the lift and falling all the way down the hill. By the end of day she wasn't able to get off the lift or link turns. When she asked her instructor what she should do the next day regarding lessons he told her "just go up and try it by yourself to see how it goes". Angel Fire states on their web site that they will provide free lessons until a student is able to do those things. This was never mentioned to the student. Instead she gave up after a frustrating day.
We also had a 12 yr. old in ski school for the last time. Since there were few students in class with her she was grouped with children younger than her and at a lower ability level. For reference, last year we were skiing blues and she spent the day on green runs. When I asked what she worked on or learned she said that she didn't really learn anything new.
The next several days spent on the mountain were great. The snow was perfect and we had a great time. Members of our family have taken lessons now from Taos, Red River, and Angel Fire over the past few years. Based on these experiences, if you have brand new skiers or kids that are in ski school looking to advance I would recommend either of the two nearby resorts (Taos or Red River) before going Angel Fire. If you are not in any need of lessons and just looking to spend time on the mountain with little interaction from resort staff then Angel Fire might be worth checking out.
Also, if going to Angel Fire do not buy multiple day lift tickets. They must be used consecutive days and they will not give you a refund or allow you to move a ticket to another day. They don't offer discounts on multi-day tickets either so there really isn't an incentive to give them your money in advance. We found this lesson out the hard way as well.
撰写日期：2024年2月11日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your review. We apply well communicated policy to our Guests reservation changes fairly and consistently. No different than changing airline reservations as our lessons are regularly sold out and in your case we had to adjust our staffing. Forecasting our business levels to assure proper ratios in class is a sophisticated process that requires significant adjustment. The Deluxe first timers lesson which is a 3.75 hour lesson broken into a morning and afternoon session. There are a variety of potential outcomes but most of our students are indeed linking wedge turns, stopping and riding the lift. The suggestion of continued practice is not unusual. If you felt like she did not reach her goals and needed extra time on snow with an instructor, gone to the office or assignment supervisor we would have happily accommodated free of charge. The other child attended our all-day children’s lesson. It was an all day class of 3. One was 10 and the other a rather mature 8 year old who all skied with similar skill biases and had the same skill based goals. The Instructor is certified and also possesses a Children’s Specialist designation. All of our Instructors within a day can individualize task based skill development on suitable terrain that allows for safe experimentation. We are skill based, not terrain based as over-terraining students creates negative defensive behavior. We are glad you spent several days on our mountain and had a great time with the great mountain conditions.
撰写日期：2024年2月14日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
ryanwilliams10
Indianapolis, IN1 条分享
2023年12月 • 家庭
Enjoyed the ski school, tubing, and the wonderful holiday activities the staff planned. Brooke Kreitinger and the rest of the folks there did an amazing job. Thanks much, y’all!
撰写日期：2024年1月9日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We're so happy to hear that you had such a great time at our resort and that staff like Brooke could help make your time with us even better!
撰写日期：2024年1月29日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
rick s
1 条分享
2023年9月 • 夫妻情侣
Mgmt not paying attention to details, did not say restaurants closed all summer when we made reservations, if they had we would not have gone. Avoid this place if you are not skiing
撰写日期：2023年9月22日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your review, however we are confused by your comments as we have several resort- owned restaurants open all summer. Please contact us at makeitright@angelfireresort.com so we can hear more about your experience.
撰写日期：2023年10月4日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Leah
6 条分享
2023年2月 • 家庭
If you are looking for a family-friendly place, just don’t come here. The “lift house” is tiny, and you cannot bring ANY outside food or drinks or you are violating state law. Ummmmmm. What state law? And is this a lift house or a restaurant? But I digress. Everything has a very “corporate” feel too it. Like…how can I make money off of this? We spend thousands here, and I get questioned about a Coke I bring in? I plan every family vacation. I don’t even ski. I sit all day waiting for my family. I want to get away. Don’t we all? This place isn’t a vacation. It is just more work. Thanks for nothing Angel Fire.
撰写日期：2023年3月18日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We appreciate your review and we will share your experience with our F&B Leadership Teams.
撰写日期：2023年3月30日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
We have gone to Angel Fire after Christmas and even though it’s crowded we still enjoyed it. Next year we are thinking of going at Spring Break. Are the crowds at Spring Break more or similar as Christmas ?
撰写日期：2024年1月14日
I want to buy a lift ticket and just ride the lift. I don’t plan on skiing or snowboarding. Is this allowed?
I just want to enjoy the views.
撰写日期：2023年12月31日
We've been planning a one-week visit to Angel Fire in July 2022, but given that the Carson National Forest is currently closed, we're wondering to what extent our outdoor options (hiking, picnicking) will be limited. Can anyone give us an idea of what we can expect in six weeks?
撰写日期：2022年6月5日
Angel Fire Resort
新墨西哥天使之火
Hello Lorrie! Angel Fire Resort is on privately owned land. All of our outdoor summer activities as well as hiking trails are open and we expect them to be so in six weeks.
撰写日期：2022年6月6日
First timer, looking to stay at the hotel at Angel Fire- is it a ski in/ski out at the base of the slopes? And is there a kids club/daycare available for 1 - 6 year old.
撰写日期：2021年7月14日
Angel Fire Resort
新墨西哥天使之火
We are a ski in/ski out at our Lodge, there are also many condos that are as well. We do not have daycare at this time.
撰写日期：2021年7月21日
I noticed the ski school comes with a free lift ticket for the children. Do the young kids ride the ski lifts during their lessons?
撰写日期：2020年12月24日
Angel Fire Resort
新墨西哥天使之火
Hello, of course it depends on their level and how they progress through the lesson, but our goal is to give our ski school kids a full-mountain experience!
撰写日期：2020年12月30日
My family and I will be there in 2 weeks for Spring Break 2020 and we are driving our EV. Aside from those charger stations published in Plugshare which unfortunately are 30 miles away, does anyone know if the resort has public-accessible plugs (NEMA 14-50 or standard 110V outlets) available in the parking lots?
撰写日期：2020年3月2日
Angel Fire Resort
新墨西哥天使之火
Your elevated RV experience begins here. Please visit Angel Fire RV Resort's website to learn more.
撰写日期：2020年3月2日
Only the detachable quad chairlifts have footrests....but they are the two main lifts that extend up the totality of both the front and backside basins. If you are already a skier....they are all you need.
撰写日期：2019年1月1日
I planned this ski trip for my family the week of Thanksgiving,(Nov 17-23) a time we are all available to travel. Its looks like the ski resort for skiing/snowboarding won't even be opened! Can you please let me know if I'm either mistaken or if there are other outdoor sports we will be able to do such as tubing, sledding? anything... I'm going to have a few dissappointed family members. Ugh!
撰写日期：2018年11月13日
Thank you! Sipapu opens 11/16 an hour away. More days to ski. Sad because we booked angel fire to be close to slopes. Oh well live & learn. Wished I was told they werent opening til 12/14. Was hoping someone from the area could make recommendations to tuning/skedding/skating. Thanks again!
撰写日期：2018年11月14日
coreypwebb
德克萨斯州达拉斯
Planning a ski trip to Angel Fire for December 16-23
Will there be good snow for skiing??
Thanks!
撰写日期：2018年7月11日
Depends on the weather. SORRY. It is different from year to year.
撰写日期：2018年7月13日
WildcatTexan
德克萨斯州圣安东尼奥市
Looking to visit over the Thanksgiving holiday. Kids are looking forward to hanging out in the snow...snowmobiles, sledding, etc. Is this a good time frame to do those type of things? How soon do we need to make reservations?
撰写日期：2018年6月29日
Last year Angel Fire did not open for skiing/winter season until December 8. Red River and Taos were both open on Thanksgiving. Snow is hit or miss at Thanksgiving. It's been a dry year, but who knows what November will bring! It will still be beautiful.
撰写日期：2018年6月29日
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