Hello Jorge! You didn't experience it with us and you're still evaluating us? The weakest part of the chain is us, who were here waiting for you to show up, and you didn't show up, the name of it is, at the show! Our equipment, guides and transport stopped serving other people due to your absence, do you think this is correct? It's easy to create problems on the web and put the blame on others when what seems to have happened was a lack of planning and attention to your reservation, but it seems easier for the local operator to make an assessment for which we have no fault. For our part, I reaffirm that we were waiting for you and you did not attend, and for that the rule is clear and fair. Yes, we need your money, he is the one who keeps the service available, the service you wanted and then did not show up.