We booked and paid several weeks ahead of time and they picked us up at airport and got us to destination great. The house was an Air BNB in Nosara and the drop off driver needed directions from the host because google maps doesnt have all the dirt roads. We called the host, so this was no problem.
For the early morning return Pickup, the drop off driver in addition to the google pin, suggested we send a map screenshots and photo showing where to make the turn. It was pretty simple directions. I also asked the office to give our driver my Whatsapp Number in case any difficulty finding the location.
I started Emailing at 7am on the previous day to confirm they had the info and at 5pm after numerous emails, whatsApp messages and calls, they still had not confirmed. To me it seemed like the person in the office was being intentionally difficult toward tourists and didn't want to pass along such basic info as local directions and passenger contact info. I couldn't believe they were being so difficult and telling me they only need the google pin. There is clearly lots of new construction and unmarked dirt roads in Nosara and it was their driver that told us to send us the turn info. After many hours when they hadn't confirmed that the info would be passed to the driver, we were forced to find last minute alternative arrangements. All of sudden they start answering whatsapp messages instantly and in perfect English! How annoying is that! Then they tell me they are going to cancel but NOT issue a refund!!!
Obviously they can not be relied on them for prebooked transportation and they turned such a simple thing into a most frustrating experience.