We were promised an open vehicle. We were in a van AND the van had a broken window so one of the windows that should have opened didn’t. We’re in a pandemic. The pandemic is not over. Open vehicles are safer and allow a better experience with animals all around.
The accommodations represented in the advertisement were glamping. The picture clearly shows a very nice, large, tall tent with electric lights and electric outlets. However, the nice campgrounds were on strike. The campground we were brought to had no lighting in the bathrooms and no lighting to help you find the bathrooms and no signage to help you find the bathrooms. One toilet building was for women and one was for men but with no lights I saw no signs and went into the one that I didn’t just see a man go into. It had bloody tissue on the floor.
The tent was not large. It had no lights. It had no electricity. This is a big deal when people plan to charge their cell phones and cameras at night. The tent could not be zipped from the inside. The area was covered with mosquitos - the only mosquitos we encountered the entire trip. There was no covered area for where we were supposed to eat. There was no lighted area for where we were supposed to eat. Had we stayed, we then would have been drenched in the rain that began. We saw a roach crawl up the water bucket.
The entire group decided we’d had enough and went to hotels. This meant that I had to find a hotel, at a reasonable price, at the last minute.
The hotel, with fees, added $170 to the cost of the trip. The tour operator did not refund this. In fact, the tour operator did not respond at all.
$571 is a pretty steep price but I paid it because it was supposed to include nice overnight accommodations and dinner. It was not supposed to include a dark, mosquito filled tent with dark, dirty bathrooms and roach water.
The guide, Ben, was lovely and friendly and we all like him, but this is not what we paid for.