Thank you for taking the time to write a review. Just to re-assure you that we hold a full zoo licence and are regular inspected by various welfare organisations that we work alongside, we have also won several awards for our animal welfare. We have to disagree whole heartadly on the enclosure sizes, they are all larger than the standard guidance set out for zoos and are full of enrichment, and saying they are grotty is prertty insulting after the hard work of the all the staff and volunteers here. We are sorry that your son couldnt see all the animals in the tropical house, but this is unfortunately because of the huge problem of people buying reptiles they can no longer look after. We have therefore had to expand the tropical house upwards and does, I am afraid, mean that about 5/6 reptiles out of the 40 odd that live there cannot be seen too easily by some, but we were careful to make sure its similar animals on the top row and I am sure you can agree, the need to house them in good size vivariums outweighs the need for visitors to see every single animal in a smaller tank. All the other animals at the Ark are visible to all as we make sure all wheelchairs users can see them. After a hellish couple of years we are sad to read this. Thanks for supporting the sanctuary by your visit during this very difficult time.

Thanks for your comments. Just to clarify we have a rolling programme of enrichment and we deliberately dont leave it in the enclosures for long periods of time as then it ceases to become enriching for the animals. So they get new stuff regularly. We have all sorts of things they enjoy, from scents to feed and toys. As for flerken she also has plenty of enrichment and several hides. She's super nosey and likes to know whats going on.