Thanks for your review. It seems that a lack of understanding of the Club EagleRider Subscription your husband signed up for, coupled with not fully understanding how to use the online reservation system that our thousands of Members access daily, is causing some frustration. All Club EagleRider Subscriptions run for a minimum period of 12-months, which is clearly shared during the sign-up process. While we do have a Reservations Center that can assist with Member questions, all Club Member reservations are typically made through eaglerider.com, as this is the easiest way to make and confirm a reservation on your phone, tablet or desktop. If your husband was issued a credit for a reservation he canceled, all he needs to do is enter that code during the new online reservation process and that amount will be deducted from the total during checkout. You can also email club@eaglerider.com for assistance. We also clear our Call Center VM in box daily, so it may be that you are calling a bad number. Please make sure you are calling 310 321 3180 for assistance. Again, we appreciate your feedback, and look forward to assisting with your next Club EagleRider Member rental or tour.

Thanks for your feedback. We're sorry for any confusion about our Club EagleRider membership. Our terms and conditions pertaining to our membership are clearly stated and shown before signing up as a member. With not all of our locations accepting credits, we recommend looking at the locations that accept Club credits before signing up to ensure that the membership will fulfill your needs. If you haven't yet reached out to our customer service team please email club@eaglerider.com so that they can assist with any questions you may have.

Hi there, we're so sorry to hear you are disappointed with your experience. When you agree to our terms and conditions when making a reservation it states that any cancellation will result in a store credit to be used at a later time. If there was a cancellations due to a Covid related incident, the store credit will be good for you to make a reservation once travel restrictions are lifted in your area. For help using your store credits and or questions regarding them, please email rent@eaglerider.com so we can further assist you. We hope we're able to get you on a trip in the future.

Hi there, we're so sorry to hear you are disappointed with your experience. When you agree to our terms and conditions when making a reservation it states that any cancellation will result in a store credit to be used at a later time. If you haven't yet, please reach out to Experience@EagleRider.com so that we can assist you with this matter. Thank you!

Thanks for your feedback. we're sorry for any confusion or dissatisfaction that you've had with your Club EagleRider membership. As I am sure you are aware, inflation is on the rise and we are effected by these rising costs of things as it has increased the price in which we pay to be able to provide rental options to our customers. There are still plenty of 1 credit rental bikes that we offer and the 50-70% savings we advertise has always been the case from when club first started until now. Drop off fees are only for one way rentals as we have to pay and coordinate pick ups of these bikes to get them back to their original start location. As far as you not being able to get a hold of a customer service rep, we do apologize for that, due to Covid 19 we've been a bit understaffed but are slowly growing our team back to full strength to be able to fully serve our customers. We are happy to pass along your information to get you an efficient response if you can provide us with your email. In terms of maintenance, our team thoroughly checks each bike for safety and cleanliness before they are taken out, and we fill them with gas before each customer leaves. However, we are happy to look into this situation and make things right if this was the case. Again, if you can provide your email or reach out to us at experience@eaglerider.com we will be more than happy to get this taken care of and resolved for you.