伯克威廉姆斯水疗

伯克威廉姆斯水疗(圣莫尼卡)

伯克威廉姆斯水疗
3.5
上午9:00 - 下午9:00
星期一
上午9:00 - 下午9:00
星期二
上午9:00 - 下午9:00
星期三
上午9:00 - 下午9:00
星期四
上午9:00 - 下午9:00
星期五
上午8:00 - 下午10:00
星期六
上午8:00 - 下午10:00
星期日
上午8:00 - 下午9:00
来自旅行者的点评
Good until it was NOT!
2018年8月
我在2月份收到了300美元的礼品卡,并于8月份前往BW - Santa Monica。一切顺利,直到我解决了账单。显然,前台服务员认为我偷了卡或参与了一些秘密欺诈计划(哦,是的,我忽略了提及;我是黑人女性CEO)。而不是把我带到后台的经理那里,他根据前台服务员的无数次旅行来做主,尽管我要求直接与经理“闭门造车”说话,但我被告知我不能这样做。相反,我在其他来访的客人面前被烤,像普通罪犯一样对待,在其他客人可以听到的地方大声说话,并且尴尬无法相信! BW如何处理这种情况没有自由裁量权。如果我有机会,我可以轻松地通过一个电话给那个给我礼品卡的人打电话(美国检察官,顺便说一句!),所有这些都可以得到妥善和快速的处理。第二天,一位客户服务经理打电话给我。在这里道歉包括,''如果'发生,那肯定不是我们的政策,我为此道歉......“我总是被告知,以”IF“开头的道歉只不过是一种讽刺的说法。 ,“我不相信你说的一句话!”直到给我礼品卡的人打电话和水疗中心“管理”,我收到另一个语音邮件,说他们要“跟进”与团队成员“我遇到过,”(在我看来),再次,另一种说法,3天后,“我仍然不相信你”,但我们会相信你的金额对于你有的礼品卡,我们很乐意让你回来,带上朋友,花更多的钱,不保证同样的经验不会重复。我很难过这发生了,而且我必须发布它。然而,知识就是力量,我永远不会想要另一个少数民族女性或男性在伯克威廉姆斯遇到这样的待遇,这完全是没有根据的,据经理说,根本不是他们如何处理这种情况的“训练有素的协议”。我希望这对其他人有帮助。谢谢阅读。 :)

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体验类似景点的最佳方式

区域
地址
区域: 圣塔莫尼卡
圣塔莫尼卡是座海滨城镇,它既是旅游胜地,又拥有繁荣的当地文化,两者之间保持了完美的平衡。海滩边,自行车骑手、轮滑爱好者、跑步者和步行者沿着著名的自行车道前进,享受着洛杉矶美好的天气。在圣塔莫尼卡码头,太阳能驱动的摩天轮高耸在水面之上,而公园里嬉戏的游人乘着过山车尖叫连连。离开海边向内陆走,第三街满是购物者和街头艺人。这里每一个街区都有音乐或是杂技表演上演,吸引了不少游人。这一切使圣塔莫尼卡既有海边小镇的闲适,也有大都市的活力。
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在 # 公里范围内共找到 1,060 个地点
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在 # 公里范围内共找到 207 个地点

3.5
83 条点评
极佳
36
非常好
16
一般
6
较差
10
很糟糕
15

frank d
加利福尼亚圣莫尼卡2 条分享
Bad experience
2021年9月 • 独自旅游
Deceptive business practices. Was sold on a gift certificate and then tried to deceive gift receiver. 1 star service at Burke Williams Spa. Treat yourself to NOW Spa or Fairmont Santa Monica.
撰写日期:2021年9月25日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Myra Elisa
1 条分享
One of the best experiences of my life!
2021年7月 • 独自旅游
Every service is like Heaven! From beginning to end I was exceptionally taken care of. Santa Monica didn’t earn it’s accolades from the city for nothing! With attentive staff, nurturing therapists and Estheticians, expect to be pampered like no other spa. Burke Williams Santa Monica is the embodiment of Italian Renaissance, elegance and class!
撰写日期:2021年8月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Natal N
1 条分享
Worse exprieance in my life
2018年9月 • 家庭
My daughter got us a facial & teenfascial for my birthday. We went there once before for the same treatment. They didn’t let my daughter to have a locker. They said she can’t use the spa, I told them she needs to change, they offered the Holloway bathroom & she can take her stuff with her to the treatment room
How dare they are asking me to treat my daughter like that & treat her like an infection in the Holloway if you can’t offer the locker remove your teen facial from the menu
THEY RUINED MY Birthday celebration with my daughter
When I complained they didn’t do anything
SHAME ON BURKE WILLIAMS
撰写日期:2018年9月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Heather B
7 条分享
Ahhhhhh. massage!
2018年9月
Took two friends there last week and was reminded on how much I love the experience at this spa. It smells great, everyone is friendly and accommodating and the massage was just what I needed. We ended up ordering food from a local place and having it delivered where we sat outside and chatted for a while. I wish Burke had a spa near me in Long Bach because I would be there daily~
撰写日期:2018年9月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Amanda R
5 条分享
Joke
2018年8月 • 独自旅游
This was not a spa, more of a joke/money scandal. The staff are not friendly nor welcoming and a lot of them just stand around looking like they are trying to do something. The place is outdated and not relaxing. It does smell good though.
Over the phone when I booked, I was told of some 3% surcharge to which I asked for a policy to read so I could understand more. They never sent it. I verified my email, asked again upon arrival for it and when I was paying... I was told they would email it to me and I’ve still never seen it. Ended up paying $90 for a Brazilian wax, seeing I had a gift card I’m glad it wasn’t out of my own pocket. I ended up giving the whole amount ($125) as I won’t waste my time going back. There are much cheaper, better places in Beverly Hills. From what I could read on the website, they charge that fee to pay for the minimum wage increase each year (which is their responsibility on the backend), what an unprofessional way to run a business. Hint: it’s called a cost of living increase and you adjust prices to reflect. Seeing their prices are the highest I’ve ever seen, it’s already been done.
撰写日期:2018年9月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

cimplyv123
加利福尼亚洛杉矶1 条分享
Good until it was NOT!
2018年8月 • 好友
I received a $300 gift card in February and went to BW-Santa Monica in August. Everything was going well until I went to settle up the bill. Apparently, the desk clerk assumed I had stolen the card or was involved in some clandestine fraud scheme (oh yes, I neglected to mention; I'm a Black female CEO). Rather than take me to the manager in the back office, who was calling the shots based on the numerous trips the desk clerk made back and forth, and despite my requests to speak directly to the manager "behind the closed door", I was told I could not do so. Rather, I was grilled, in front of other guests who were arriving and departing, treated like a common criminal, spoken to loudly where other guests could hear, and embarrassed beyond belief! There was no discretion in how BW handled the situation whatsoever. Had I been given the opportunity, I could have easily rectified it with one phone call to the person who gave me the Gift Card (a US Attorney, by the way!), and all would have been properly and quickly handled. The following day, a Customer Service Manager called me. Here apology included, " 'IF' that occurred, it is certainly not our policy and I apologize for that..." I was always taught that an apology that begins with the word "IF" is nothing more than a backhanded way of saying, "I don't believe a word you're saying!" It was not until the person who gave me the gift card telephoned and spoke with the spa "manage" that I receive another voicemail saying they were going to "follow-up with the teams members" that I had the encounter with, which (in my opinion) was, again, another way of saying, 3 days later, that "I still don't believe you", but we'll credit you the amount for the gift cards you had, and we'd love for you to come back, bring friends and spend even more money without any guarantee the same experience will not be repeated. I'm saddened that this occurred, and that I have to post about it. However, knowledge is power and I would never want another minority female or male to encounter such treatment at Burke Williams, which was completely unwarranted and, according to the manager, not at all their "trained protocol" as to how to handle such situation. I hope this is helpful to others. Thanks for reading. :)
撰写日期:2018年8月14日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Debbie L
Santa Monica, CA, United States2 条分享
Horrible Spa and Terrible Customer Service
2018年5月 • 商务型
I paid $225 for a 80 minute deep tissue massage. The massage therapist told me he did his own version of deep tissue which was worse than a Swedish Massage. He barely touched me. On top of that he massaged less than half of my body In 80 minutes and said it was over. How someone cannot complete an entire body massage in 80 minutes is beyond me.
I called the customer service line four times and all four times they said someone would get back to me and they never did.
I've been to this spa three times due to getting gift certificates from business contacts. All three times their services have been terrible.
Don't waste your time or money at this spa.
撰写日期:2018年5月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

dqueen1
加利福尼亚卡尔弗城143 条分享
Dena’s birthday
2018年3月 • 好友
We went to celebrate our friend Dena’s birthday. This was my first time going to Burke Williams. It was actually very nice. I liked the lady Della who serviced my message. I will be coming back soon for a longer service. 👍🏽😊
撰写日期:2018年4月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

XtineM3
德克萨斯州埃尔帕索16 条分享
Outdated fake plant decor; Poor (dangerous) services; Nice people
2018年1月 • 独自旅游
Facilities: fine, nothing to write home about. Clean, well provisioned, good towels, nice tea and spa waters. Many of the Korean spas in LA have much better steam/sauna/ice plunge experiences. The shared spaces are outdated, as if decorated in the 90s- and for luxury spa to have all plastic and fake flowers and plants makes no sense to me. If it wasn't over the top expensive, I would probably not assess it this harshly.

Services: The worst. Messy, disorganized, late. Waxing resulted in bad burns on thighs- when I said the wax was too hot, the therapist replied she "knew what she was doing". When I sent pictures of the burns that night, I got no reply from their customer service department. They wouldn't fix a nail split, presumably because it involves chemicals (but then again, so do gels), so I redid the mani/ pedi the next day somewhere else. They have a steam bath instead of a foot soak, my experience was that it left calluses intact, unlike soaking. Just bad.

People: Really pleasant staff, even though the service providers were not skilled, they were very nice.

Overall: If you want great waxing, nails, etc, go to a local place that has excellent technicians. If you want a spa experience, eg, steamroom, massage, etc., just try somewhere else.
撰写日期:2018年1月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

48elained
阿肯色州Cabot40 条分享
Sisters’ Time Away From The World
2017年11月 • 好友
Two of us, the oldest and youngest, went with my middle sister and my nephew a few days after her husband had passed away. We all needed some stress relief.
Being from New York, Arkansas and California and such a sad and stressful time, it was so nice to be away from the rest of the family. We enjoyed the peace and quiet and being pampered!
撰写日期:2017年12月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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