JCB Factory Tour
JCB Factory Tour
4.6
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4.6
71 条点评
极佳
57
非常好
6
一般
4
较差
0
很糟糕
4
Paul D
英国彼得伯勒2 条分享
2025年2月 • 家庭
This was my Father in laws Christmas present and four of us did the tour. We were team Kevin who was an amazing tour guide and really knowledgeable.
The first part of the tour in the museum is really well done and the second part in the factory is excellent!
We also paid for lunch which was very high quality food and three lovely courses.
The first part of the tour in the museum is really well done and the second part in the factory is excellent!
We also paid for lunch which was very high quality food and three lovely courses.
撰写日期：2025年3月23日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Gill B
1 条分享
2024年8月 • 家庭
Avoid, the roads are used in the area by the workers are like personal race tracks, so avoid roads from 7am and 16.30-17.30
We stayed in the area, and witnessed this disgusting driving many times. speeding passed with no care for any other road user, we were so horrified, we could not bring ourselves to spend money on a tour!
We stayed in the area, and witnessed this disgusting driving many times. speeding passed with no care for any other road user, we were so horrified, we could not bring ourselves to spend money on a tour!
撰写日期：2024年8月15日
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Stu151
英国Wickford1,898 条分享
2024年5月 • 好友
We took part in a tour of the plant towards the end of May 24, and were very disappointed with the whole experience- let me explain what happened.
In the document JCB send out, they state VERY clearly the “conditions” surrounding the tour and emphasise that it's the customers responsibility to adhere to these. I won't quote the whole document, but it refers to a “fully operational factory”, that “it is essential that ALL visitors wear closed toes shoes (i.e. no sandals) and that the tour takes approx 2 hours.
We fixed other things for the day; naturally, we allowed for the tour to overrun a bit – so we allowed 2.5 hours for the tour (i.e. completed by 1200 with a 0930 start).
My first issue is that the factory was “shut down” for the Bank Holiday break – thus we saw an all but empty factory with stationery half completed tractors/diggers – NO production at all. Clearly shut downs of this nature are planned weeks, if not months in advance – thus why schedule tours for that particular day?
Secondly a number of the group arrived late, not 5 or 10 mins late but 25 mins late. Around the 20 min mark, I asked the tour manger how much longer we would be and got the vague answer “we'll just wait a bit longer” My comment “we have other things scheduled didn't get a reply” ! (We took the trouble to make sure we arrived on time, it's not unreasonable to expect the same from other visitors, thus having waited say 10 mins, to start without them). On arrival one lady in this party had open toes sandals on – there was then a further 15 min delay which she was found suitable boots to wear (not just the first pair offered of course, as those were “unsuitable” for her!).
The result of all of this was that the tour finished around 1230, and messed up the rest of our day.
I wrote to the company tours office, no reply, then followed this up with a letter to their CEO.
I eventually received a response from their “Worldwide Events Manager” which includes statements such as “our factory manufactures on a build to order basis which alters daily, and it would be impossible for us to have known (about the shutdown) at the time of your booking in April” (this must seriously annoy their staff – one days notice of compulsory annual holidays).
We received a 50% partial refund, which took a further 2 emails to obtain.
If you are thinking about doing this tour, be aware you may not see any production, and you may be kept waiting for close to an hour, because they appear to wait for anyone, no matter how late.
In the document JCB send out, they state VERY clearly the “conditions” surrounding the tour and emphasise that it's the customers responsibility to adhere to these. I won't quote the whole document, but it refers to a “fully operational factory”, that “it is essential that ALL visitors wear closed toes shoes (i.e. no sandals) and that the tour takes approx 2 hours.
We fixed other things for the day; naturally, we allowed for the tour to overrun a bit – so we allowed 2.5 hours for the tour (i.e. completed by 1200 with a 0930 start).
My first issue is that the factory was “shut down” for the Bank Holiday break – thus we saw an all but empty factory with stationery half completed tractors/diggers – NO production at all. Clearly shut downs of this nature are planned weeks, if not months in advance – thus why schedule tours for that particular day?
Secondly a number of the group arrived late, not 5 or 10 mins late but 25 mins late. Around the 20 min mark, I asked the tour manger how much longer we would be and got the vague answer “we'll just wait a bit longer” My comment “we have other things scheduled didn't get a reply” ! (We took the trouble to make sure we arrived on time, it's not unreasonable to expect the same from other visitors, thus having waited say 10 mins, to start without them). On arrival one lady in this party had open toes sandals on – there was then a further 15 min delay which she was found suitable boots to wear (not just the first pair offered of course, as those were “unsuitable” for her!).
The result of all of this was that the tour finished around 1230, and messed up the rest of our day.
I wrote to the company tours office, no reply, then followed this up with a letter to their CEO.
I eventually received a response from their “Worldwide Events Manager” which includes statements such as “our factory manufactures on a build to order basis which alters daily, and it would be impossible for us to have known (about the shutdown) at the time of your booking in April” (this must seriously annoy their staff – one days notice of compulsory annual holidays).
We received a 50% partial refund, which took a further 2 emails to obtain.
If you are thinking about doing this tour, be aware you may not see any production, and you may be kept waiting for close to an hour, because they appear to wait for anyone, no matter how late.
撰写日期：2024年7月14日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Samantha
英国兰戈伦25 条分享
2024年6月 • 家庭
We arrived at 10 am as group of 6 on Friday morning, with a warm welcome from Jonathon & Lynda. Refreshments were offered and our safety equipment & name tags were provided.
The tour was very interesting, Jonathon was full of knowledge and very informative, and had a good sense of humour! We really appreciated his time and kindness. Lunch was served at 12.30, absolutely delicious - crème brûlée to die for!! a memorable day was had by all! Thank you!
The tour was very interesting, Jonathon was full of knowledge and very informative, and had a good sense of humour! We really appreciated his time and kindness. Lunch was served at 12.30, absolutely delicious - crème brûlée to die for!! a memorable day was had by all! Thank you!
撰写日期：2024年6月9日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Elaine B
5 条分享
2024年4月 • 家庭
Absolutely fabulous Friday morning tour, the guide, Kate was brilliant, she gave us headsets to wear so that we could hear her telling us all about the history, production line etc etc, we could ask loads of questions ( they split the group into 7-10 people)
We can highly recommend this tour and especially Kate as your guide.
We can highly recommend this tour and especially Kate as your guide.
撰写日期：2024年4月30日
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Richard D
8 条分享
2024年1月 • 好友
Bought a ticket for me and my dad for Christmas as we love engineering. The tour was brilliant and we loved seeing the manufacturing process up close. But the best bit was the meal afterwards, prepared by a Michelin starred chef, apparently! Really friendly staff, a brilliant tour and a first class meal made for a fantastic day out. Cheers!
撰写日期：2024年4月7日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Pandaroo
英国兰开夏郡312 条分享
2024年2月 • 夫妻情侣
We decided to go and see how these huge machines are manufactured. Interesting to know the history of the company. The tour was good, long walk, but with good shoes it didnt feel too bad.
Paid for lunch afterwards (included in the ticket purchase) which was a little disappointing for the cost. The food was nice, but not what was expected. All in all, though, it was a very good experience at this factory.
Paid for lunch afterwards (included in the ticket purchase) which was a little disappointing for the cost. The food was nice, but not what was expected. All in all, though, it was a very good experience at this factory.
撰写日期：2024年2月13日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
donnapos
英国巴罗因弗内斯217 条分享
2023年2月 • 夫妻情侣
I went with my husband to do the Monday afternoon tour. Upon arrival you had tea/coffee and biscuits and then we were split into 2 groups of 8 with 2 tour guides. After a health and safety briefing you’re then taken to watch a short programme then taken through the journey of the JCB history. This was really interesting to see how it started and where it’s now become. You can take pictures in this area. After finishing this bit in the shop you then go to the production line. It was great to see the whole start and then of the product. My husband has already recommended this tour to many of his friends as he really enjoyed the tour too
撰写日期：2023年3月17日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Helen P
英国南安普敦277 条分享
2023年2月 • 夫妻情侣
From arrival it felt like you knew it would be good tea and coffee in cups and saucers on entry to the visitor reception.We had a tour guide named Jonathan who was really good and knowledge about jcb was superb.Not going to go into to much details as this would ruin the experience but the whole tour was worth the 3 1/2 hour drive make sure you were comfortable closed shoes lots of walking.
We paid for lunch to be included which was ok but left you hungry definitely go here if you are interested in machinery and British history worth it
We paid for lunch to be included which was ok but left you hungry definitely go here if you are interested in machinery and British history worth it
撰写日期：2023年2月14日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Lee T
14 条分享
2019年7月 • 商务型
Amazing place and the way they have set it up is awe inspiring from the very birst back hoe to land speed record cars
撰写日期：2020年3月5日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
I am very interested in visiting the factory tour. Can I just turn up on the day of my choosing or do I have to book a slot in advance.
撰写日期：2021年2月7日
Before covid you had to pre book a tour. However, like most things tours where suspended in March 2020, so I would suggest that you periodically check on the the jcb uk web site to see if they have been reinstated.
撰写日期：2021年2月7日
I just want to go to the shop, does anyone know the opening hours please?
撰写日期：2019年11月28日
There is a shop at the main reception which is normally open Monday to Friday 9-4.
撰写日期：2019年11月28日
Hello,
When I visited the JCB factory, it was with an organised coach trip run by our local coach company 'Whittles' of Kidderminster.
Sorry that this is probably not much help to you.
Mike
撰写日期：2019年7月12日
For factory tour headphones are provided.I would like to know what type of these headphones are?because through them the tour guide communicates.Are they transreceivers? What are they called?
撰写日期：2019年2月23日
Would my dad get round in his scooter or would I have to use a wheelchair?
撰写日期：2018年7月25日
I think that it would be difficult. Although the walkways are flat and well marked out they are quite narrow in places as they go between industrial machinery.
撰写日期：2018年7月26日
Lindsey M
英国Fleet
I have been trying to contact and book the JCB Factory your for just over 6 months now. I have submitted online enquiries as I cannot find any contact details. I am super keen to buy some tickets but don’t know how to go about it. Please someone point me in the right direction!!
撰写日期：2018年5月7日
Digaman
英国柴郡
Try ringing 01889 590312 and ask for Susan Finney who is mentioned in some of the reviews.
撰写日期：2018年5月19日
Looking to book the tour fairly soon, do you think the tour guide is required?
撰写日期：2018年5月2日
Hi
There is no choice you are in a walking group, factory is good enough, the history is not enough time to view browse , the lunch is excellent if taken , in all a well worth tour
撰写日期：2018年5月3日
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