Cruise & Tours Center
Cruise & Tours Center
3
上午9:00 - 下午10:00
星期一
上午9:00 - 下午10:00
星期二
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星期三
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星期四
上午9:00 - 下午10:00
星期五
上午9:00 - 下午10:00
星期六
上午9:00 - 下午10:00
星期日
上午9:00 - 下午10:00

3.0
399 条点评
极佳
93
非常好
64
一般
59
较差
59
很糟糕
124

Navigate638023
1 条分享
2022年7月 • 家庭
This company flat out stole over 10K from us. Booked a trip for my wife and daughter for 2020. Paid approximately 5K for 7 day cruise. Covid 19 hit and they supposedly gave us travel credit. In 2022 we added my son and me for an additional 5K. 2 days before the trip date my wife and daughter got violently sick with Covid. Went to the hospital, tested positive and we were not able to go as per their policy. Now this company is giving us excuses such as paperwork does not look right, it is not legit. Refusing to give back our money or give us any travel credit. I guess the paperwork was legit not to let us travel but it is not legit to give us money back
Amazing!
撰写日期:2023年6月1日
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Herman V
1 条分享
2023年5月
Please do not fall for the buy 1 and second one free to Europe at NCL. We made the mistake of booking a 9 day cruise for this July 2023. We are a party of 5 and booked 2 rooms, 1 with my mother in law who is in her 70's and doesn't speak the language with an 11 year old and a 14 year old and other room I am with my husband. This has been a total mess - they first booked us at 2 different airports. That was a mission to get it corrected. That was the mistake of the person that booked the reservation and it took 3 long calls to get it corrected. We are 5, how do they book 1 at the Miami airport and the other in Ft. Lauderdale airport. Now they booked one room to go from Ft. Lauderdale- Atlanta- Greece and the other Ft. Lauderdale- and now when we received our airline flights they separated us. The other room was booked to go from Ft. Lauderdale- Montreal- Greece. We were never told at booking that we would separated.Had we known about this mess we would had never made any reservations. If we cancel, we are only given back 2k and this trip cost us over 12k. What crooks. Please go with RCCL or the rest and please investigate well prior to making any bookings. Unfortunately, we are stuck.
撰写日期:2023年5月24日
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Helen G
英国彭里斯17 条分享
2023年5月 • 夫妻情侣
Avoid the excursion organised by NCL cruise for 'Discover Sitka National Park . Whilst the park itself is beautiful this cost 59 dollars basically for the coach to the park with driver narrative and coach back. Only had one hour whilst there !! Once we got to Sitka from the ship we realised that there was a free shuttle bus from port to town and the park can easily be walked from the free shuttle drop off !!!! Could have spent longer at the park walking the trails . Far too short excursion and just an expensive coach ride to the park and back !! Avoid !
撰写日期:2023年5月22日
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kelley b
1 条分享
2023年5月
I have had great service on the Ship. This will be my third cruise. The customer service is horrible beforehand. I was charged 150 for them to correct the spelling of my name that they spelt wrong. I was told that I had 75 days prior to depart to change before the charge but they emailed me 63 days before and made me pay the $150. How is that right? Anyway, Sarah Ross, supervisor was extremely rude and she has horrible customer service. And apparently there is nobody else I can talk to as she explained. Hopefully someone from here will read this and contact me.
撰写日期:2023年5月17日
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kevin k
1 条分享
2023年4月 • 好友
As a long time Ncl person this cruise was the worst ! i do like Ncl but soooo much wrong this time. # 1 drink package i had to run to four bars at times to get a Heineken then many places ran out even main dining room my wife wanted a strawberry daiquiri first night said it would not be ready till the next day. then they had it for around two days then ran out come on! had a glass of wine liked it they said you could get all bars well that was wrong could not get again on cruise! they put a movie and called it a show ? Had sea food 3 or 4 night Just me but i was sick all night ? to many cuts I would rather pay more to get some things back Oh yes we all came back with Covid i could even go on but i wont
撰写日期:2023年5月15日
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NI0101
佛罗里达坦帕4 条分享
2023年4月 • 好友
I cruised many times before but first time with Norwegian and it was not good experience.
Absolutely upset with NCL Air booking department. They booked me flight back home with 2 transfers and very limited time between. I begged to change it but answer was - NO it is company policy. Even before they changed my flight to embarkment port in almost last moment . So be very careful when you booking flight with them.
Total impression that this ship needs a lot of improvement in top management. It was kind of disorganized and chaotic overall. And this opinion I heard from a lot of passengers.
Food:
- Garden Cafe buffet food was way below average and mostly asian cuisine. Only soup made for your request was delicious. Sweets was awful and the same every day. Never saw such bad selection
- O' Sheehan's Bar& Grill had very limited choices of food average quality
- Special dining in Le Bistro was satisfactory. Ginza was just ok.
- Versailles Main Dining actually was the best place to eat. Very decent food and excellent service. I have to mention Ni Luh Indah. She was absolutely great waitress.
My special thanks to I Nengah Sindia Yasa who was promoted from waiter to host during our trip. Very happy for him. This guy is excellent.
Excursions:
- working hours of this office was totally ridiculous. From 6PM to 9 PM only. And it was always very long line with only 2 people behind the bar, even though next to their door 2 people for future booking did nothing almost every day
Customer service desk: OK
Entertainment:
- very dissatisfactory. Only one cabaret style performance was really great.
Cabin stuff vice and friendly. Good to see smiley faces around.

撰写日期:2023年5月1日
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Onebadhawk
1 条分享
2023年2月
This is what I wrote to the cruise line..
My wife and I took a cruise with you. The last cruise we were on included a balcony stateroom. The photos of the room we booked with you showed a couch in front of a fairly large square window. You could sit comfortably and watch out the window. We booked it, we paid for it. When we got to our stateroom the layout of the room was completely different. It did have the square window, but with the bed right in front of it. So you couldn't get anywhere near the window to look out. And, there was no couch in the room. Not a single place to sit down in the room, just the edge of the bed. We never would have booked this room. If the pics in the ads showed this room the way it was we'd never have booked it. We booked this cruise for the 7 stop itinerary also. The two most important stops were the two places we have never been. St Lucia and the Dominican Republic. Those were the two stops that were cancelled. If you have to cancel a stop for any reason, no problem, I understand. But I paid for the itinerary I paid for. If you remove stops you must remove cost from the purchase price. You don't ask the same price for a 5 stop cruise as you do for a 7 stop cruise, do you ?? Please, I run a business too. I do not want to leave any kind of review until this matter is resolved. I fully expect this matter will be resolved to my satisfaction..
They couldn't care less..
This is truly a bait and switch..
撰写日期:2023年4月13日
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Rich
1 条分享
2023年4月 • 夫妻情侣
I am saddened that NCL has gone downhill. I am currently on the Jewel. It is April 6, 2023. Let me begin by prefacing I have taken 20 cruises and this is the worst one. It took almost 3 hours to check in at the port. The shiphad no diet coke the first day. There is no longer turn down service. The cabin steward is non existent. The cruise director is terrible. We haven’t heard or seen the Captain. There isn’t even a pen in the cabin. Everything is an upcharge. 50.00 for bingo. There is no bar service in the Stardust lounge. The crew brought me a plain vodka when I ordered a vodka and cranberry. The food has gone downhill.. I lost half my tooth when I bit into an olive and Steve the GM was unsympathetic. The shows are good. Raw hamburger at the grill. I will Never cruise NCL. Some of the crew told me they are understaffed and it is bad. Finally my flight got canceled at 1:30 am for a 8:30 flight. We called NCL air department and they did nothing!!! It cost me an additional 2000 to fly to San Diego. Don’t take there air!!! I can’t wait to get off this ship!!!!!!
撰写日期:2023年4月6日
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LAM
1 条分享
2023年3月
Caution: SAVE YOUR TIME AND MONEY. There's a reason why Norwegian Cruise Line has a BBB rating of F. I wish I had read the BBB complaints before I wasted a lot of time both before and during the potential booking. Ultimately, I found out Norwegian's promotional "sales" are dishonest, and in my opinion, fraudulent. When I spoke with a booking agent and received an itemized list of fees not included in the advertised price, the actual price was several thousand dollars more than the combined advertised sale price with the fine print. At one point, the agent told me that the sale prices refer to a different 'sail away' promotion- and/or solo traveling, not the 'free at sea' promotion-which was what was advertised right in front of me in print. At another point, she said the promotions only count for limited, less popular sailing dates. Lol. If it seems too good to be true, it is. I recommend you read the reviews carefully, consider what the BBB F rating says about Norwegian, and take your money and time elsewhere.
撰写日期:2023年3月30日
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2023年3月
I was recently on a cruise on the Norwegian Sky to the Panama Canal leaving from Miami Florida. The accommodations were as expected. The food was average and abundant. The excursions were running late for the most part and did not deliver all activities as promised. The best part of the cruise was the amazing staff that went above and beyond to make sure our needs were met.

The biggest mistake we made was allowing Norwegian to handle our flights. They flew us into Fort Lauderdale via the cheapest earliest flight with multiple connections that they could find. Our return flight departed at 7:00 pm with connections and we arrived home after midnight. They put us on Southwest with the cheapest options available for boarding. When I saw the flight arrangements I was told that there was no way to communicate directly with the travel department and that they would call me within 72 hours. I never heard from them. Our cruise left from Miami so flying into Fort Lauderdale made no sense to me.

Unfortunately, my husband and I caught a cold on the ship. There is not a bit of medication to be found on the Norwegian ships. They want you to go to the ship doctor to pay 600.00 for over the counter medication. Bring your own!!!!

The lines were long for Free Style dining so we ended up eating at the buffet more often than not.

Enjoy your cruise!!!
Robyn B
撰写日期:2023年3月20日
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