Palm Beach Tours & Transportation

Palm Beach Tours & Transportation(西棕榈滩)

Palm Beach Tours & Transportation

Palm Beach Tours & Transportation
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2.0
1 条点评
极佳
0
非常好
0
一般
0
较差
1
很糟糕
0

George G
德克萨斯州达拉斯13 条分享
No AC in van
2017年1月 • 商务型
We used this for company transportation to an Everglades tour. About 24 people. No AC flow in the van (in Florida) and it was warm and sticky for the 45 minute trip. Not pleasant. We were all miserable. Driver seemed unconcerned. Would not recommend.
撰写日期:2017年1月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Dear sir or ma'am, I am aware of the exact circumstance that you are referring. First allow me to apologize for the uncomfortable ride you received. We employ a full time mechanic and even though we do our best to ensure that every vehicle is up to top working order, some items are unpredictable. This instance the electronic touch screen that controls the bus went out unexpectedly. The driver was on the phone with us immediately but unfortunately there was no alternative available. Our drivers are taught to remain calm and try to rectify the situation the best they can. The group that you were a part of was not charged for this transfer. I hope that you understand we take any issue very seriously. Should you ever find yourself in our local area again, please feel free to reach out to me and I will provide you with a local transfer no charge. It is very unfortunate that you had to experience this but the rest of the transportation that this group received was more reflective of our normal services. Both the main group coordinators were understanding and satisfied with our services and and response to the situation. They plan to use us again in the future. Thank you - Christina R (Operations Manager)
撰写日期:2017年1月11日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
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