Good afternoon Dave, I'm sorry to hear that your visits were unsatisfactory. I will be refunding your money. I wanted to make sure you knew that before I went into what I found while investigating and my official response to this. I don't think that's a fair characterization of our demographics or our advertising. If you could point to where we've mislead people, I'd love to take a look at it. What we have said is that we are an evolution of traditional laser tag. Nowhere on our main page, our pricing page, our about page, or any other page that I've checked is the word "teen" or "adult" even used. We do, however put on pretty much every page that players should be age 8 and up (except the first session Saturdays/Sundays). That's also not on any of our adwords campaigns nor has it been on any facebook ads, which we've barely run recently anyway. We do create the games for teens and adults and not for children. Children come along for the ride, much like most video games they play. Call of Duty, Battlefield, or even Fortnite weren't really built for children, but the player base spans a wide margin, much like our place of business. Our customers are much older than traditional laser tag by a fairly large margin. Last time we ran the numbers age 8-13 accounted for about 15% of our entire customer base. I did some researching because these sorts of things are very important. The day you came in the average age of the players was 20.9. Yours was indeed the youngest sessions of the day (average age 14), though. The next session after yours averaged age 17.5. The one after that averaged age 29. Through the entire day that Saturday there were less than a dozen players age 8 or under and that's including our 11:30AM session which is labeled as age 6 and up and where we push younger families. I looked up the last session you signed into in order to get a better picture of what you might be seeing and the average age there was 21.4. There were only 2 players younger than age 13 in that session. The previous session you signed into the average age was 21.7 and the only people younger than age 19 were the 13 year olds you brought in. Your first session was the youngest with an average age of 12. I'm not surprised since it was an earlier session time, but at this time the children you brought in were also age 12, so they fit right in with the session anyway. That's not to say some parents can be lying about the age of their child. We know that happens sometimes and that's why we have the height requirement, however it's very hard to tell a parent and a child who's standing right there that they must leave because we suspect their parent is lying about them. And then the entire party has to leave. It's a hard situation, but we think we've done a good job combating it overall. We'd be more than happy to direct you to a session featuring less small children. Generally speaking an afternoon on Saturday will have kids. That's just the reality of the way our business works and the time families get out to play. Later sessions are far more adult oriented, though. We can never really guarantee the demographics of a session because we won't see waivers sometimes until the day of, but as I said we can help. There were no employees playing that session, either. Someone who comes in quite a bit did play that day, but he is not staff and he was in to play anyway. He is a paying customer. I did look at the cameras and it shows your group went back at about the right time, so there wasn't any dawdling going on there. If there was on the field, which I don't doubt, that's why our staff kept you after extra time to make sure you got in enough games. Your group played King of the Hill, Sabotage Attack, Sabotage Defend, Heist attack, Heist Defend, and three matches of Team Death Match. That's perfectly in line with our usual lineup of matches. Sometimes we do just one match of TDM and Search & Destroy instead, but unfortunately we were having an issue with our bomb prop at the time. All of that said, we're not out to take people's money without giving them a good time. I do think we at least tried our hardest to live up to the promise we put forth, but know that you may not feel that way. I'm going to refund you the whole amount. You can watch your email for the confirmation and you should see the money in your account. I do hope to hear more from you regarding the advertising, though. We want people to know what they're getting into and that show the business as it is. And I hope we can see you again some other time. Give us a call before you come out and maybe try a later session. Thanks for coming out, Trevor

Apologies for the very late response. We didn't see this at all until now. Nonetheless, I'd like to provide some answers: 1. Yes red dots are going to be off center for most players. That's because the placement depends on the shoulder groove of the person sighting it in. It will however always be aligned with the actual laser. If it isn't registering you can always let a referee know and we'll test things out and/or get you a new one asap. We sight in our guns very often, but sometimes one can take a particularly hard hit in the right spot that might make it off. As I said, if you suspect this, let us know. 2. We have in the past had some complaints about referees being condescending and we dump them as quickly as we can, we just have to know about it. Customer service and fun is our number one priority and that starts with our team. We make sure they're top notch, so if you run into one that isn't please email us afterwards to let a manager know. 3. I don't know what session you were in, but we do actually plot out the games for least strategy and easiest to learn first and most strategy last. That general playlist has no changed, so I'm not sure what may have happened in your session if that wasn't followed. I've never heard of our referees deviating that much from the playlist. We start with King of the Hill, which is a game that people can get the lay of the land and learn things first. Next we go to Sabotage, which introduces some team strategy, but is fairly non-complex. You just shoot a box. Or you defend it. Then comes Heist, which is an easy prop but can take more team strategy. After that we play Search and Destroy, which is the most intense strategy-wise. Now the bigger problem is a team of beginners vs a team of experienced players. This should absolutely NEVER happen. We have rules against this sort of thing and only allow it if the players themselves begged for it to happen. Usually what we do is split every group in two so that we have experienced split evenly and new players split evenly, too. That also helps with demographics and making sure it isn't a really old team vs a really young one. If this happened I sincerely apologize, because that is not how we do things. 4. We've had intermittent issues with the sound system, which just happens with equipment. You may have come in at a band time, but it should be fixed now. It'll never be perfect in every area of the arena, but it should be good now. That said outside of "This game begins in 3...2...1... and Game Over" we don't use the system. When explaining we stand in front of the players and talk at a high volume 5. This is part of the building itself and unfortunately there isn't a lot we can do. I'll make sure we've marked things off better, though. 6. This is definitely not what we want happening. We train our referees to be sticklers especially with cheating. I apologize profusely if this was your experience. It's been a long time since you came in, so I can't really find out which referees were on and make sure they're disciplined and/or let go, but I can guarantee you our team now is not like this. Points are also not awarded at discretion of the referee. Each game has set rules on how many points can be awarded and how. You can always ask how many points a game is worth if you're not clear on it. It really sounds like you had a new or inexperienced referee that I'm fairly certain didn't or wouldn't last long with us. It's unfortunate and I really apologize for that. I'd love to find out when you came in and offer another try on the house. Please email me at tkoenigs@cmptactical.com with information about when you came in.

Hello Jennifer, I'm really happy your first time at our location was awesome. That's the experience we strive for. I want to thank you for the honest feedback about your second time here, though. Yes our air conditioning isn't working and we absolutely shouldn't charge for water. We will be offering water throughout all our summer sessions effective immediately. This is something we were going to implement when the A/C went down, but somewhere along the line we failed and dropped the ball. I won't let this linger any longer though. Next time you come in during the summer, your thirst for battle and for water will be quenched! I'd also like to hear more about which session you were in and how the teams were split. Our policy is that our referees NEED to split the experienced people evenly and if they're not doing that we want to hear about it and note which session and which referees were in. If you could, feel free to email me at tkoenigs@cmptactical.com and let me know when you came in so I can look into that. I'd also like to send some free session cards your way as a thank you for bringing these things to our attention and to make sure you have the great experience you paid for. Thank you again! It's concerned customers like you that help make us the best we can be. Looking forward to hearing from you. -Trevor Koenigs