Thank you for your note and feedback. We are sorry for the inconveniences you described experiencing during your visit, and acknowledge there was more we could have done that day to better mitigate them. Please accept our apology. We pride ourselves on providing an excellent visitor experience, and clearly fell short on the day you visited. The damaged men’s restroom sign you noted has already been replaced, and the roadway blockage caused by our landscape construction crew preparing for the addition of a Neighborway—to allow for pedestrian and bicycle reconnection to the neighborhood, cut off by the interstate 50 years ago—was a one-day necessity to remove large invasive trees without jeopardizing the health and safety of visitors and passing vehicles. Construction safety is a priority, and we have worked hard to balance that alongside keeping the museum open, so as to help educated visitors about the significant investment of time, resources, diligence and expertise required to maintain the national historic landmark home of an American president as a 501 (c)3 non-profit with no direct federal support. We hope you will consider visiting us again, as the more than $6 million in historic preservation and capital improvements to our national historic landmark property and grounds currently underway will be completed later this year. We’d encourage you to reach out to our Experience Manager, Daniel Bennett, at dbennett@bhpsite.org when you do so, so that we might have the opportunity to make up for our shortcomings on your visit last week, and demonstrate why the Benjamin Harrison Presidential Site has earned recognition as one of the top “things to do” in Indianapolis on TripAdvisor. Thank you again, and we appreciate your understanding. Sincerely, the Benjamin Harrison Presidential Site team