Isle Casino Hotel Bettendorf
3.5
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3.5
72 条点评
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22
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Candy L
1 条分享
2024年8月 • 夫妻情侣
I would never recommend this place to anyone. The room had so much built up dust and smelled so bad of cigarette smoke. And thank god we didnt want to use the ice bucket. If it wasn't so late when we checked in we would have went somewhere else. To bad Ceasars put their name with this hotel. Expected much better.
撰写日期：2024年8月19日
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Barb N
2 条分享
2024年3月 • 家庭
Let the locals hit once and a while not months after they spend thousands of dollars get a clue keep this up and word will spread my opinion is your casino should be called loose change
撰写日期：2024年3月30日
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Melissa W
17 条分享
2024年3月 • 家庭
Check in was nice but entire lobby REEKED of cigarette smoke. Room lacked many amenities I'm used to enjoying (coffee maker, wastebasket in bathroom). The couch was visibly stained, countertops not wiped down, shower coated with soap scum. We had a king suite and the rooms were huge. Could smell the haze of cigarettes in our room. Walls were thin. The bathroom doors were slotted, which created a less-than-private experience. Overall, would not recommend.
撰写日期：2024年3月24日
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Jay H
爱荷华达文波特367 条分享
2024年3月 • 夫妻情侣
Not much changes here and that's not a good thing, not for us anyway. No buffet, Keller's American Grill (when it's open) and Keller's Express which we basically avoid, especially for breakfast.
Delays for check-in and after going back a couple of times when they told us to check back and after standing in line for the longest time we finally got a room. They do have a Kiosk self check-in but that will NOT work if you have coupons or especially not if your room is comp. Not for me anyway. Lost my place in line trying that, learned that the hard way.
The rooms as a rule are still pretty nice. I will give credit where credit is due. About as far as it goes though for us. Noise echoes in the hallways though, quite a bit really. One morning at 2 a.m. a pizza delivery guy next door while we were sound asleep. Then he has to be loud himself and then wants to carry on a conversation with the guys that ordered it. It was loud enough that I sat straight up in bed. It was loud enough that I actually thought they were in our room. And no I'm not kidding. Just people in normal conversation up and down the hallway is very easy to hear.
Lackluster gaming for slots and table games. The Blackjack is very choppy play. Has been that way for years here though, really. It just is, table after table.
As cold as it was outside they still had the a/c cranked. Freezing cold at the tables and a few degrees warmer at the slots, but not by much. If you're not comfortable how are you supposed to play? Seems pretty basic. Forced me away from as much table play as I would have.
The Heineken is bottle so that always seems to have the chance to be skunk, which it was. Just not as skunk as some, but still skunk beer. Decided to try something different so I ordered a White Russian at the Blackjack table. Difficult to get a waitress even when they're not busy and they just fly so good luck if you have a problem. Oh, I had a problem. There was not one drop of alcohol in that drink. Believe me, I could tell. It was cream on ice! Stirred it, you should see the color of the Kahlua at least, none. No Vodka taste either. Waitress long gone and I just wasn't going to deal with it. You shouldn't have to. Cream on ice, I just walked away shaking my head. Not even the worst bartender can make a mistake like that. I guess I shouldn't be that surprised concerning the overall operation...geez.
We had a horrible experience to say the least....and this is not the words of a sore loser, not at all.
Delays for check-in and after going back a couple of times when they told us to check back and after standing in line for the longest time we finally got a room. They do have a Kiosk self check-in but that will NOT work if you have coupons or especially not if your room is comp. Not for me anyway. Lost my place in line trying that, learned that the hard way.
The rooms as a rule are still pretty nice. I will give credit where credit is due. About as far as it goes though for us. Noise echoes in the hallways though, quite a bit really. One morning at 2 a.m. a pizza delivery guy next door while we were sound asleep. Then he has to be loud himself and then wants to carry on a conversation with the guys that ordered it. It was loud enough that I sat straight up in bed. It was loud enough that I actually thought they were in our room. And no I'm not kidding. Just people in normal conversation up and down the hallway is very easy to hear.
Lackluster gaming for slots and table games. The Blackjack is very choppy play. Has been that way for years here though, really. It just is, table after table.
As cold as it was outside they still had the a/c cranked. Freezing cold at the tables and a few degrees warmer at the slots, but not by much. If you're not comfortable how are you supposed to play? Seems pretty basic. Forced me away from as much table play as I would have.
The Heineken is bottle so that always seems to have the chance to be skunk, which it was. Just not as skunk as some, but still skunk beer. Decided to try something different so I ordered a White Russian at the Blackjack table. Difficult to get a waitress even when they're not busy and they just fly so good luck if you have a problem. Oh, I had a problem. There was not one drop of alcohol in that drink. Believe me, I could tell. It was cream on ice! Stirred it, you should see the color of the Kahlua at least, none. No Vodka taste either. Waitress long gone and I just wasn't going to deal with it. You shouldn't have to. Cream on ice, I just walked away shaking my head. Not even the worst bartender can make a mistake like that. I guess I shouldn't be that surprised concerning the overall operation...geez.
We had a horrible experience to say the least....and this is not the words of a sore loser, not at all.
撰写日期：2024年3月3日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Chris G
1 条分享
2023年11月 • 商务型
I have personally been recommending this hotel for years because of work. I recommended it to a lot of people but never stayed there. We had an account with work. The reviews from people we hosted always came back great - great rooms, etc. I stayed there twice in three weeks for the first time EVER. LOVED IT. Great facility. Clean, professional, lots to do. The room was great. The work out room amazing., Good restaurant, entertainment. If you want to walk the river its right there. I loved it!! It is close to a lot of other options away from the property as well. I will stay there every time I am close.
撰写日期：2023年11月11日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dave M
伊利诺伊州罗克福德823 条分享
2023年9月 • 夫妻情侣
We were unfortunate to visit on the day that MGM and Caesar casinos were hacked. I completely understand that this was out of the control of anyone at this location however their handling of the situation left us feeling like all they cared about was keeping everyone stuffing their money in the slots. Their answers were evasive and unapologetic. We waited over 45 minutes to get our money out of slot machine while people who only waited 5 minutes were helped. I do not blame the folks trying to help but they way management handled the situation was unacceptable. We were even hassled at the hotel desk when I wanted to cancel the next night’s stay since we couldn’t get any straight answers but eventually got it cancelled. In the end we never even got a “we’re sorry” from anyone. We lost all of our rewards and could not get money out of machines without waiting for a hand pay. We will never go back… learn how to take care of your customers.
撰写日期：2023年9月16日
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Jay H
爱荷华达文波特367 条分享
2023年8月 • 独自旅游
Rooms are pretty good. I was bit disappointed that they shut down table games somewhat early through the week (not that many open either) and the Craps table wasn't open at all. I guess that's all the workers they can find for through the week.
Had some problems at Keller's American Grill. They over-cooked y my Filet mignon. Service was a bit slow and didn't work the best.
It's not a bad place, just has a few issues.
Had some problems at Keller's American Grill. They over-cooked y my Filet mignon. Service was a bit slow and didn't work the best.
It's not a bad place, just has a few issues.
撰写日期：2023年8月31日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
GrandmaOf7
爱荷华迪比克27 条分享
2023年4月
I would leave no stars, but you can't!
Cleanliness is lacking. Pubic hairs in the bathroom - yuck. TV had a big white spot in the middle of it, which was nice for watching $20 movies.
Website shows they have a buffet, but it's been closed since Covid. Maybe they should update their website. Website also says "meals anytime", but both "restaurants" close at 10:00 pm. And there is no room service. And the choices of food are lacking at each of these places.
We booked the room thinking it was $179, and were then charged another $75 on top of that for "fees", and then charged another $13.50 for "resort fees".
The coffee in the room was disgusting, and there was no bottled water as shown in the details.
Slot machines are very tight. Would not recommend the casino. Not once did we hear an announcement of a jackpot winner. Rhythm City is 100% better based on cleanliness, friendliness, and fun in the casino.
Very disappointed with the whole experience! Have stayed at much nicer hotels for half the price. Won't be back.
Cleanliness is lacking. Pubic hairs in the bathroom - yuck. TV had a big white spot in the middle of it, which was nice for watching $20 movies.
Website shows they have a buffet, but it's been closed since Covid. Maybe they should update their website. Website also says "meals anytime", but both "restaurants" close at 10:00 pm. And there is no room service. And the choices of food are lacking at each of these places.
We booked the room thinking it was $179, and were then charged another $75 on top of that for "fees", and then charged another $13.50 for "resort fees".
The coffee in the room was disgusting, and there was no bottled water as shown in the details.
Slot machines are very tight. Would not recommend the casino. Not once did we hear an announcement of a jackpot winner. Rhythm City is 100% better based on cleanliness, friendliness, and fun in the casino.
Very disappointed with the whole experience! Have stayed at much nicer hotels for half the price. Won't be back.
撰写日期：2023年4月17日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Barney R
16 条分享
2023年1月
The casino is decent as casinos go. They have a pretty good selection of slots and they've kept some of the vintage slots that we prefer to play. And they have plenty of newer slots too so something for everyone. I don't do much of the tables games. I remember some of the dealers from so many years ago. I don't go back to try them again. I'll just leave it at that.
The rooms are decent and they make for a nice stay. I think a good number of them have been updated not too long ago. The North Tower is newer compared to the South Tower, but not a lot of difference. Nice rooms, hi-def cable and comfortable beds. They have a nice mini fridge that gets stuff cold. So far, so good. It's perfect.
Food here however is a problem. It's actually a big problem. I went Saturday morning to Keller's Express and ordered two ham croissant breakfast sandwiches and tatter tots right after they first opened. Got back to the room with them and both croissants were dried out beyond belief. I could only get down about half of one and my wife maybe a third of one. We only ate them because we were hungry. Those were not good.
Next problem was we had some relatives coming in from out of town to also stay here and they were to get in at about noon or so, looking for lunch, of course. No way Keller's Express was going to work for that, for more than one reason. Nowhere else on property to eat. Keller's Grill doesn't open until 5 p.m. We went a few blocks north up the street to Pizza Ranch and that was very good. Seems to me you would think one of a casinos prime goals is to keep people on property as much as possible. They really can't with that they have. Not for us in most situations.
This place has some possibilities, they just need to fix some problems such as this.
The rooms are decent and they make for a nice stay. I think a good number of them have been updated not too long ago. The North Tower is newer compared to the South Tower, but not a lot of difference. Nice rooms, hi-def cable and comfortable beds. They have a nice mini fridge that gets stuff cold. So far, so good. It's perfect.
Food here however is a problem. It's actually a big problem. I went Saturday morning to Keller's Express and ordered two ham croissant breakfast sandwiches and tatter tots right after they first opened. Got back to the room with them and both croissants were dried out beyond belief. I could only get down about half of one and my wife maybe a third of one. We only ate them because we were hungry. Those were not good.
Next problem was we had some relatives coming in from out of town to also stay here and they were to get in at about noon or so, looking for lunch, of course. No way Keller's Express was going to work for that, for more than one reason. Nowhere else on property to eat. Keller's Grill doesn't open until 5 p.m. We went a few blocks north up the street to Pizza Ranch and that was very good. Seems to me you would think one of a casinos prime goals is to keep people on property as much as possible. They really can't with that they have. Not for us in most situations.
This place has some possibilities, they just need to fix some problems such as this.
撰写日期：2023年1月15日
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Jay H
爱荷华达文波特367 条分享
2022年12月
Any changes or improvements seem to be few, maybe a small amount. They seem to have gotten background music changed to something a bit better than what it had been for several years. They brought back self-serve coffee at Keller's Express which is a plus. That's about all we could find searching high and low.
When operating a Casino one of the top things is the offerings for food, that's a given. It's one thing people really look for. People gotta eat and as rule they expect it even be a bit better than something run-of-the-mill. It can make a lot of difference as to where people go and where they stay. Yet any choice here almost doesn't exist. Keller's Express for breakfast or lunch? No that really doesn't work. We've stayed overnight and tried the breakfast items, no thanks. We've tried the lunch too, nope. I guess part of our problem is we remember what this property has had over the years and when it falls short, you come away very disappointed. For years on the 2nd floor they had Tradewind's Express. Now they had good food. That space still sits on the 2nd floor, closed up last I saw.
We had hoped the buffet would be brought back, no luck there. That space was converted to add more slots to the Casino floor, brilliant. I think you already had plenty of slots. We've not had any problems finding one or something we would want to play. So thinking back again on what they did have and is gone, I think back to 2nd floor. Next door to what was Tradewind's was a huge space that was the buffet. My guess is that space is just sitting there with the doors locked and all the equipment, tables, chairs and all just sitting inside. If that's the case I would say they're really missing out there. There would be very little cost to reopen it.
So, mostly we find ourselves playing earlier in the day, venturing out for food in the area and we don't come back. We've not found any other solution. Maybe pack a ham sandwich, buy a bag of chips and a drink from Lone Wolf bar, sit back and enjoy : -) There is Keller's American Grill but that opens late in the day with limited hours to say the least. The food there is good, it's just not that readily available as to the hours. Then they have something called Caesar's Eats. Order in to your room from somewhere local. Give me a break. I mean that's their solution to the problem they know they have? Do they ever look around at what their competition offers? Anyway, it is what it is and anything I have mentioned before seems to just fall on deaf ears. So, we stop in maybe a couple of times per year. Nothing close to what we used to.
When operating a Casino one of the top things is the offerings for food, that's a given. It's one thing people really look for. People gotta eat and as rule they expect it even be a bit better than something run-of-the-mill. It can make a lot of difference as to where people go and where they stay. Yet any choice here almost doesn't exist. Keller's Express for breakfast or lunch? No that really doesn't work. We've stayed overnight and tried the breakfast items, no thanks. We've tried the lunch too, nope. I guess part of our problem is we remember what this property has had over the years and when it falls short, you come away very disappointed. For years on the 2nd floor they had Tradewind's Express. Now they had good food. That space still sits on the 2nd floor, closed up last I saw.
We had hoped the buffet would be brought back, no luck there. That space was converted to add more slots to the Casino floor, brilliant. I think you already had plenty of slots. We've not had any problems finding one or something we would want to play. So thinking back again on what they did have and is gone, I think back to 2nd floor. Next door to what was Tradewind's was a huge space that was the buffet. My guess is that space is just sitting there with the doors locked and all the equipment, tables, chairs and all just sitting inside. If that's the case I would say they're really missing out there. There would be very little cost to reopen it.
So, mostly we find ourselves playing earlier in the day, venturing out for food in the area and we don't come back. We've not found any other solution. Maybe pack a ham sandwich, buy a bag of chips and a drink from Lone Wolf bar, sit back and enjoy : -) There is Keller's American Grill but that opens late in the day with limited hours to say the least. The food there is good, it's just not that readily available as to the hours. Then they have something called Caesar's Eats. Order in to your room from somewhere local. Give me a break. I mean that's their solution to the problem they know they have? Do they ever look around at what their competition offers? Anyway, it is what it is and anything I have mentioned before seems to just fall on deaf ears. So, we stop in maybe a couple of times per year. Nothing close to what we used to.
撰写日期：2022年12月4日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
thinking of visiting your area next month. do you have promotions to spark my interest in coming to your casino?
撰写日期：2016年7月12日
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