The Spa at Griffin Gate

The Spa at Griffin Gate(列克星敦)

The Spa at Griffin Gate
4
上午10:00 - 下午2:00
星期一
上午10:00 - 下午2:00
星期二
上午10:00 - 下午2:00
星期三
上午10:00 - 下午2:00
星期四
上午10:00 - 下午6:00
星期五
上午10:00 - 下午6:00
星期六
上午10:00 - 下午6:00
星期日
上午10:00 - 下午2:00
相关信息
建议时长
1-2 小时
建议修改以优化页面内容。
完善此详情页

4.0
10 条点评
极佳
6
非常好
1
一般
0
较差
1
很糟糕
2

laurawB2738RX
肯塔基列克星敦46 条分享
Always Excellent
2019年6月 • 好友
This Spa is A+. Therapists are always excellent. I’ve never had anything less than a stellar therapist. Many types of treatment packages to choose from. The facility has everything to make for a top shelf experience. Special thank you to Tish Baker, the spa manager. She personally arranged for my friends and me to have our “Annual Spa Day”. She made all our arrangements and everything was spot on perfect. Thanks Tish for going above and beyond to make sure our day was 100% perfect.
撰写日期:2019年6月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Jiji A
肯塔基列克星敦19 条分享
A truly amazing spa experience in the Bluegrass!
2018年11月 • 夫妻情侣
I recently visited The Spa at Griffin Gate with my husband for a much-needed spa getaway. We were beyond thrilled with our experience! The spa concierge was extremely helpful in booking our day of pampering. We booked a Couples Massage and Facials, as well as Manicures and Pedicures. The spa itself is gorgeous and the ultimate place to unwind. I received a Dermaplaning Facial from Jill. She is very professional and knowledgeable. My results were beyond my expectations and my skin was left glowing. If you haven’t tried Dermaplaning, this is the place to start. My husband received a Gentleman’s Facial from Vanessa and says he’s found his new favorite thing! We loved our Couples Massage as well. The spa facilities, especially the steam room were a nice added “treat” to our day of unwinding. We enjoyed a fabulous lunch and sipped mimosas. We can’t wait to go back!
撰写日期:2019年4月20日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Nicolle K
3 条分享
Manicure Nightmare
2018年4月 • 好友
My sister booked an appointment for my friends and me (four of us, total) to all have manicures done as the kick-off to my bachelorette party. Aside from them not being ready for us, I have never, in my life, received such a terrible manicure. All four of us look like a child practiced applying nail polish to our nails. Our cuticles weren’t even trimmed and the polish is pooled in the cuticle line of nail bed. What’s worse is we all had shellac polish, meaning we will need to go somewhere else to have it removed and applied properly with a real manicure done first.

My sister’s nails are the worst...there isn’t even polish on her entire nail and one has fuzz permanently set into it! If I hadn’t been there to witness this myself, I wouldn’t believe there is a salon that actually lets people leave with their nails looking like this. I can only hope we somehow were given their worst manicurists on their worst day or that this was a fluke, because this was simply pitiful. The pictures speak for themselves.
撰写日期:2018年4月15日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello Nicolle K, We are very sorry for the unacceptable service that you received in our Spa and shared here. I understand that in lieu of your dissatisfaction, our team provide complimentary chair massages to every in your party, and removed all charges for your services. We have set the highest standards for our team and we deeply regret that we fell far short of your - and our - expectations. We hope that you found our team's immediate response to your concerns satisfactory, and once again we are genuinely sorry for the poor experience and inconvenience. Kind Regards, Dan Sirrine Director of Operations
撰写日期:2018年4月19日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Ashattack2015
宾夕法尼亚匹兹堡23 条分享
$$$$ but worth it
2017年7月 • 夫妻情侣
The spa is beautiful and serene. Best massage I ever had, book with Al, he was fantastic!
Only think I wish I would have done is brought my own sandals. The ones they provided were clunky and too big.
撰写日期:2017年8月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello and thank you so much not only for visiting The Spa at Griffin Gate, but also for taking your time to post. We appreciate you mentioning Al by name and please know that we have passed your comments on to our general manager for her review. We appreciate the feedback and we look forward to seeing you again in the future!
撰写日期:2017年8月26日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Patrick W
田纳西金斯波特1 条分享
A truly wonderful home away from home.
2017年4月 • 商务型
This place is awesome. The hotel itself is beautiful but what you ought to expect is the amazing staff. As I checked in they handed me a sample of Maker Mark to enjoy as I go to my room.... by the way upgraded to the balcony without asking for an upgrade. Then the second night I was here I had brought leftovers to the room and needed a microwave and called and they were going to quickly bring a microwave up to the room for me to use for my stay.. but I had not realized that the last individual that stayed in this room had unplugged the refrigerator.. so I called them back to tell them to not wast their time and they said they were sorry and would like to replace my meal with anything I would like from their wonderful restaurant downstairs... granted I didn't ask for any of this. So I enjoyed some wings and Pepsi while watching the NBA Playoffs.

If you are looking for southern hospitality then you have found the place to receive it. They have done a wonderful job.. also the TempurPedic beds are to die for.

Next time I come here I will need to remember to bring my clubs the course looks very nice.
撰写日期:2017年4月18日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello and thank you so much for choosing to stay with us on your recent visit to Lexington. We're thrilled to hear you experienced a five star visit with us. We've passed all compliments to our general manager for sharing. Thanks once again and we hope to see you again very soon. Safe travels until then!
撰写日期:2017年4月20日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

enigma1221
肯塔基列克星敦8 条分享
Spa Scandal
I have been going to this spa for several years and it has always been excellent, however, there have been some not so hot changes recently. I had a reservation for my mother to get an 80 min massage for her birthday and I purchased a day pass. We arrived at noon (1:00 apt) so she could get a good steam in before her treatment. The steam room had always been my favorite! Well, not so much anymore. I think it was set on a timer because it would only run a couple of mins before shutting off. So the steam room never got that steamy; it actually got a little cold in there. So that was bust #1. Secondly they got rid of the complementary trail mix that had always been provided. That stuff was so good! There was also no hot water for the tea and There was no fruit in the fruit water. Ok so that was bust #2. Finally we were waiting in the lounge area to be called back. Around ten after one a lady finally came out and called mom in for her massage. I sat in the lounge for a few minuets before deciding to get in the hot tub. Now,the spa attendant had to escort you into the pool area; they do not provide you a key like they did in the past. Around 1:40 I called my boyfriend to tell him about the conditions of what was once our favorite place to spend a day and he sounded confused and angry. He asked why I wasn't getting a massage, that he had scheduled me one for a surprise and had spoken to a man in length about surprising me at 1:00.
Needless to say nobody had mentioned it. When I spoke to the attendant (for the 4th time) she said she was going to charge the service as a "no show". That about did it for me. I finally spoke to a manager and had the "surprise" appointment canceled. When I got my (already way too expensive ) bill I noticed they now tack on a $50 service charge that used to be included in the price. Another surprise! My visit ran me over $300 and they tried to straight rob my boyfriend out of another $300! I'm really disappointed in what has happened to this place. I will not be going back. What a rip off! What a Shame!
撰写日期:2016年11月14日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Good morning enigma and thank you very much, sincerely, for bringing this situation to our attention. We would very much appreciate if you would please email us at griffingate@marriott.com so that we may forward your information directly to our general manager for assistance. We're truly sorry for the many disappointments and most importantly the miscommunication regarding your surprise service. We hope you will email us and allow us to assist. Thank you once again for being a fan of The Spa at Griffin Gate. We look forward to your email.
撰写日期:2016年11月15日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Betsy H
5 条分享
Wedding Reception
2016年9月
Great food and beautiful venue for a friend's wedding reception! The staff was very courteous and the venue was very comfortable (outside tent w/ A/C).
撰写日期:2016年9月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello Betsy and thank you so very much for the glowing five stars! We appreciate you taking the time to post and we hope to see you again on your next visit. Thank you!
撰写日期:2016年9月24日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Casanova855
肯塔基列克星敦2 条分享
Spa charge automatically 20% for tip without prior notify you or ask you
I reserved a massage for my wife for her birthday and I was informed to pay at the time of the reservation the amount of 130$ for 50 min of Swedish massage. I was also informed that would have been not refundable in case of cancellation since it was the same day of the service. My wife was satisfied of the service and at the check out they gave me the receipt to sign for the amount of 163$. At that point I asked why was charged 163$ instead of 130$. They said the a service charge of 20% was added automatically to the check but nobody told me about it
撰写日期:2016年5月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello and thank you so very much for choosing The Spa at Griffin Gate as part of your wife's birthday celebration. We are truly sorry for any and all miscommunication regarding our rates. Our hotel manager would like the opportunity to speak with you regarding your experience and should you have a moment, we hope that you'll email us at griffingate@marriott.com so that we may forward to him directly. We're sincerely sorry and we hope to hear from you soon. Thank you once again.
撰写日期:2016年5月27日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

magsdj
Ohio297 条分享
Wonderful spa and staff
2015年7月
This is a very nice spa in a lovely resort hotel, a gem unexpectedly found in the Midwest. There are a nice array of services offered, but the stand-out services are from the massage and aesthetician staff. In particular, we found Cathy to be our preferred massage therapist and Vanessa our favorite aesthetician in a staff of very nice and talented professionals.
撰写日期:2015年8月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Thank you for taking the time to share your recent experience at The Spa at Griffin Gate Marriott Resort. We truly appreciate your kind comments and we strive to provide exceptional service. We will certainly recognize our Brilliant Hosts' Cathy and Vanessa for providing such outstanding service. We look forward to welcoming you back on your next visit! Kind Regards, Theona Simbrat General Manager Griffin Gate Marriott Resort & Spa
撰写日期:2015年9月24日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Agentdeedee
德克萨斯州沃思堡64 条分享
Review of the spa
I have booked several services over the past few years in the spa, although I've never stayed in the hotel. The spa staff are always polite and professional. I have never had a problem and have always been pleased with the services. I have seen another customer wait for an unusual amount of time for her appointment to begin. If I needed to stay in this area of Lexington, I would save a hundred bucks and stay at one of the neighboring hotels.
撰写日期:2015年7月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Thank you for your repeat business and for your kind words regarding our Brilliant Hosts in the Spa. We shall certainly share your compliments with our Spa Associates. We know you have a choice in your service provider and we truly appreciate your choosing The Spa at Griffin Gate. We hope to see you again soon! Kindest Regards, Theona Simbrat General Manager Griffin Gate Marriott Resort & Spa
撰写日期:2015年9月24日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
信息遗漏或有误?
建议修改以优化页面内容。
完善此详情页