I will preface my remarks by saying that I did have my irritation with this customer get the better of me, and I do apologize for that and have been in prior contact with this customer to try to defuse their lingering resentments. However, there are several key points to this interaction that have either been misrepresented or omitted from this customer's review: 1) my interaction with them was solely based on my attempt to get between the first and second floors of our structure via our stairwell. This review makes it sound as though I, from across the room, decided I didn't like what they were doing and chose to insert myself into the situation. Not true. I was traveling from my office to the Tasting Room area. 2) the stairwell in question was blocked by a chair and an easel on the stair landing, clearly identified as being off-limits, or so I thought. The patron was in fact halfway up the steps to the second floor, not sitting on the bottom step as they have claimed. I am 100% guilty of allowing my annoyance with this customer's behavior to get the better of me, and I need to strive to do better. But it needs to be said that this was a very brief exchange -- and one that when I informed the patron that they needed to not be in the stairwell -- "sorry," was said by the patron and I thought it was a non-issue. I honestly didn't give it a second thought. But, clearly, resentment has lingered, and I feel the need to acknowledge that. I'm sorry I permitted my annoyance to get the better of me in this situation. I don't expect the reviewer to modify their account of what happened, but hope it helps provide a fuller view of the circumstances.

Thank you for your visit! I hope the rest of your stay in Kent County, MD was as enjoyable as your visit with us. Please come again!

Thank you for your review. Our NanoGrowler filling policy is prominent in all of our advertising materials and my conversation with you was simply a reiteration of our current business decision to fill only our growlers. We realize some people will not like our policy, but we have made the business decision that we are proud of our beer and want it to leave our premises in our glassware. We like to think of our NanoGrowlers as our "Mug Club to-go" and it only costs $8.48 (including tax) to join the Club. If this policy is what brings your review down from a 5-star review of our place to a 3-star, we are sorry about that but again, all of our materials -- including our TripAdvisor "about" section -- are very clear on our growler policy.

Thank you! We are glad you came to visit and love hearing people enjoy our Tasting Room building as much as we do. Hope your trip home was fun!

Thank you for your review! We're glad you enjoyed yourselves. We hope to have arrangements to have at least a food truck on-site once the weather gets a little bit better. And, you're always welcome to bring food in with you, so long as we don't need to provide plates, knives, forks, etc. and you take your leftovers/waste away with you.

Thanks for stopping by! We look forward to your return visit.

Thank you for joining us!