As a family-owned and operated business for over 20 years The Gatz is proud of its hard earned customer service record as proven by our 100% eBay feedback as well as our customer feedback comments posted on our website. We find Mr. Judson's posting inaccurate, incomplete and full of false accusations,. Mr. Jeff Judson did unfortunately receive two small pieces of marble that were damaged by the shippers in transit. Upon notifying us we were sympathetic to the situation offering nothing but apologies and coming up with a way to resolve the issue. Mr. Judson never elected for a return/refund but was adamant about resolving the issue with the mantel he had in his possession. One of the several options discussed was for us to replace and send new pieces or for him to have them fixed locally and we would pay this cost. An agreement was reached to repair the pieces for $560 which we were eager to pay upon submission of a formal quote from him. No such document was ever provided by Mr. Judson. Mr. Judson then for reasons unknown decided to contact the credit card company and request a charge-back in the amount of $1,750. In the charge-back filing Mr Judson stated that he had shipped the mantel back to us, submitted a delivery date we received the mantel and claimed to be in possession of no mantel. We notified the credit card company that we never initiated a return and provided the appropriate accounting records to show this. Assuming the customer must have made their own arrangements for the alleged return we requested the tracking number and name of the shipping company or any other proof he shipped this back, Mr. Judson again did not submit any information or documents to substantiate his claims. At the request of Mr. Judson his credit card company conducted their own investigation into the allegations made by Mr. Judson. After our full cooperation and reviewing the facts, Mr. Judson's credit card company made their decision to decline his request for a charge-back. Following his credit card companies decision Mr. Judson submitted a request to elevate the investigation through the arbitration process where we again offered our full cooperation to their independent review board. Again, the credit card company made a decision that based on the allegations and facts of the case and for a second time Mr Judson's credit card company denied his request for a charge-back. Following this most recent of decisions by his card company Mr. Judson has engaged in a campaign of online bullying tactics attempting to smear our companies hard earned reputation. This campaign as conducted by or on behalf of Mr. Jeff Judson is filled with false accusations, inaccuracies and fabrications. Mr Judson's false accusations lash out at the character of our family and employees and falls into the category of road rage and certainly consumer fraud.