Painting with a Twist

Painting with a Twist(兰辛)

Painting with a Twist
3.5
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3.5
11 条点评
极佳
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Elizabeth C
2 条分享
好友
I made a last minute reservation for 4 people ($140) 2 hours before the class was set to start. Something came up that prevented us from attending the class, so I immediately called the office and left a voicemail (as the office was closed). I then showed up for the next class and asked if we could fit in then since we weren't able to make the prior class, and they turned us away. I then emailed them and politely requested a refund, and their response was "Our cancellation policy is clearly stated... We require advance notice of cancellation. No call/no show is not refundable."... Except I did call, and I did show up. Now they are refusing to email me back, and according to one employee at the store, the only way to communicate with the manager is via email. So now I have taken it up with my bank to Dispute the Transaction. I will NEVER patronize Painting with a Twist. This has been a horrible experience with customer service (if you can even call it that!). I probably wouldn't have even bothered if it was just one or two reservations, but I am out $140!!! No thank you. Never again. There are plenty of other companies that let you paint and enjoy libations that have a heart. I do NOT recommend them.
撰写日期:2019年2月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Excellent customer care is our number one priority. For this reason our simple studio policies are clearly published. We regret that you missed the class you purchased tickets to and are unaware of our cancellation policy. Thank you for highlighting our studio policies for future guests.
撰写日期:2019年2月6日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Jeanette D
密歇根兰辛10 条分享
We love going to Painting with a Twist...........fun, relaxing and the instructors are great! Even if you aren't artistic you will be surprised!
撰写日期:2019年1月15日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Carrie H
密歇根Clare273 条分享
I went to try it out and really enjoyed myself. The instruction was easy and fun. The facility was nice and clean. The employees were swell. I would definitely go back.
撰写日期:2018年4月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Autumn T
密歇根兰辛20 条分享
夫妻情侣
Had a blast painting a couples pic with my boyfriend on Valentine’s Day. Great to do with a group of people as well.
撰写日期:2018年1月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

MxLx2011
密歇根马斯基根195 条分享
独自旅游
Beware of the unexperienced instructors. I have had good experiences, so-so experiences, and bad experiences. I was here last Friday (6/23) for Wicked Sunset and the instructor rushed us through the painting process. Impatient and out of touch with customers, poor guidance. The outcome was poor and I feel like I paid $35 for a failed experience.
撰写日期:2017年6月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for the feed back Rocio. I will have a meeting with all of the event staff. Since it was a large class and you sat right in front I would expect that the 2 additional artists on the floor for the class would have been able to attend to you well. Please feel free to ask for assistance from any event staff during class. That is what they are there for! The stage artist is in charge of keeping the class on track and moving along when most of the class is ready. Painters who enjoy a more leisurely experience for a Friday night can always connect with the floor artists for assistance! Also, remember that we offer free SOS sessions to bring your painting back to spend more time with and artists are available for you individual help for free. We hope to paint with you again soon.
撰写日期:2017年6月27日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

652jeniferw
密歇根Mount Pleasant377 条分享
独自旅游
Unlike most of the people that were in the class with me, I had come there alone because it was a specific painting that I wanted to do and none of my friends were available. I still had a great time, everyone was very welcoming, not just the other patrons, the teaching artists were very friendly. Tara was the leader and she was wonderful. She continually expressed that there was no wrong you could do and each person should do it in their individual style.
撰写日期:2017年3月31日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Heather L
5 条分享
好友
This place is amazing! A great place to unwind, spend time with your friends, and work on some home decor! Staff is helpful and helps you step by step! Bring wine or sparkling cider (like i do)...and be ready for fun! Don't worry about staining your clothes, they have aprons for everyone to wear!
撰写日期:2016年5月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Aaron J
密歇根Battle Creek28 条分享
夫妻情侣
Mia was our instructor and she was excellent. She created a fun and laid back atmosphere. Most of us admitted to having very limited artistic ability and we still had a great time. BYOB/food or buy beer/ wine there. We will be back.
撰写日期:2016年4月25日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Tammi C
密歇根兰辛1 条分享
家庭
My daughters attended a birthday party there recently. We were told several times that we needed to arrive at least 15 minutes early since the class started promptly at 1:00 and they couldn't accommodate latecomers (understandably since it is an instructor-led painting session). However - at 1:04 I was back in my car getting ready to run errands during the party time, and I noticed a young girl (gift bag in hand) and her mom knocking on the already locked front door to the studio. Although the entire studio front consists of glass windows and a glass front door, and the front area was filled with guests ready to paint, no-one came and opened the door. After a few minutes of waiting, the girl and her mom left. I could just imagine that girl crying her eyes out all the way home. At 2:55, I returned to pick up my daughters but had to wait at the still locked front doors until someone came and let us in. I then heard that another party guest, who had no intentions of painting (due to a prior scheduling conflict), but was invited by the birthday girl to stop by for a cupcake, was also not allowed inside. After a lot of knocking, the manager opened the door to the guest (but body-blocked the door) and let her know she could not enter. Needless to say, my opinion of the Lansing location is incredibly low - I can only hope that what happened this past weekeend is due to poor local management and not company-wide policy.
撰写日期:2014年1月20日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

TAK3855
密歇根Laingsburg3 条分享
Great concept if it were managed better. Experience was good and support staff are great, but Diane needs a serious lesson in customer service and slightly shocked a franchise agreement was given to someone of this nature.
撰写日期:2013年11月24日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

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