Star Line Mackinac Island Ferry
4.5
上午7:30 - 下午10:30
星期一
上午7:30 - 下午9:00
星期二
上午7:30 - 下午9:00
星期三
上午7:30 - 下午9:00
星期四
上午7:30 - 下午9:00
星期五
上午7:30 - 下午10:30
星期六
上午7:30 - 下午10:30
星期日
上午7:30 - 下午9:00
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4.5
1,709 条点评
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VACATIONLOVERNewYork
纽约州纽约市286 条分享
2024年8月 • 夫妻情侣
I wish I read the reviews before i booked with them. I was by the boat @ 7:50PM thinking that the boat leaves every 30 minutes. They were like nope nope we moved the ramp. When I questioned the time everyone was like o don’t know what going on I just work here. This line is a joke.
撰写日期：2024年8月2日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration you experienced regarding the ferry schedule and the lack of clear communication from our staff.
We understand how disappointing this was for you, and we are committed to addressing these issues to improve our service. Your experience does not reflect the standard we strive to maintain, and we will be taking steps to ensure better communication and clarity in the future.
We appreciate your feedback as it helps us improve. We hope you will give us another opportunity to provide you with a better experience.
Best regards,
Mackinac Island Ferry Company
撰写日期：2024年8月5日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Roving794280
2 条分享
2024年7月 • 好友
DO NOT USE! Schedule means nothing. “Parking Attendant gave you wrong information. Did you check online?”
Yes I did, and they are not following it even remotely. After almost 2 hours of runaround and misinformation, I am wasting my ticket and paying for another one on Sheplers.
Yes I did, and they are not following it even remotely. After almost 2 hours of runaround and misinformation, I am wasting my ticket and paying for another one on Sheplers.
撰写日期：2024年7月26日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced with our service. It is unacceptable that you received incorrect information and that our schedule was not followed as advertised.
While we strive to adhere to our posted schedules, there are times when unforeseen circumstances, such as weather conditions or mechanical issues, may force us to make last-minute changes. However, this does not excuse the lack of clear communication you encountered, and we deeply regret any inconvenience this caused.
We understand how important accurate information and timely service are, and we are committed to addressing these issues with our team to ensure better communication and adherence to our schedules in the future.
We appreciate your patience and understanding. If there is anything else we can do to assist you, please do not hesitate to reach out.
撰写日期：2024年8月5日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Toni S
1 条分享
2024年7月 • 家庭
WE WILL NEVER USE OR RECOMMEND THIS COMPANY! We had booked the Pirate Family Cruise a few months ago to experience during our family vacation to Mackinac Island; it was to be the highlight of our trip to Mackinac. Our family had purchased costumes, booked a photographer, and had pirate gifts to give to our 2 small grandchildren (2.5 and 4.5 years old) throughout the week in anticipation of the pirate ship cruise. The littles were very excited since we had talked up the Pirate cruise. We were notified by email 2 days before we departed for our trip that the Pirate Cruise had been cancelled and were encouraged to "exchange our tickets for Fastpass options"; no thanks. Star Line Mackinac Island Ferry was very difficult to reach. They did not return phone calls. When finally reached, they had no explanation why the Pirate cruise was cancelled. It was difficult to get a refund. Star Line definitely didn't follow through on their committ to provide a family friendly experience. Shepler's Ferry has always been tried and true for us! On a positive note, now all 7 of us are ready for Halloween this year!!
撰写日期：2024年7月25日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for sharing your feedback. We are deeply sorry to hear about the cancellation of the Pirate Family Cruise and the impact it had on your family’s vacation plans. We understand how disappointing this must have been, especially after the effort you put into preparing for the event.
The decision to cancel the cruise due to low participation numbers is never made lightly, and we recognize how it affected your plans. We understand that receiving such news close to your trip and having difficulty reaching us added to your frustration. We are actively working on improving our communication and customer service to better address these issues in the future.
We appreciate your feedback and are committed to making the necessary improvements. If there’s anything specific we can do to address your concerns further, please feel free to reach out directly.
We hope your family has a fantastic Halloween, and we apologize for the disruption to your vacation. Thank you for your understanding.
撰写日期：2024年8月5日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Ben
威斯康星Sun Prairie1 条分享
2024年7月 • 家庭
Ticketing process is brain dead. We had three families traveling together. Two of the groups were able to get ticket barcodes and skip the ticket booth. The third group, the website offered them "print from phone , print from computer, and will call". Because we were not around a printer, one of the group chose will call, not knowing that the phone option would allow the barcodes to be scanned.
So, all 14 of us had to stand around and wait for a roughly 100 person deep ticket line and miss two boats because your staff at the ticket check couldn't recognize the issue for 5 people in the group and resolve it by generating tickets on the spot. And there is no separate "will call window" at your office despite advertising a will call option that in theory would avoid a line.
It's 2024. There is zero excuse for having to deal with paper tickets as part of an online purchasing system, and zero excuse for the ticket check station to send people back to a 100 person deep line.
The ferry ride itself was fine. The process of getting on the ferry needs some attention.
So, all 14 of us had to stand around and wait for a roughly 100 person deep ticket line and miss two boats because your staff at the ticket check couldn't recognize the issue for 5 people in the group and resolve it by generating tickets on the spot. And there is no separate "will call window" at your office despite advertising a will call option that in theory would avoid a line.
It's 2024. There is zero excuse for having to deal with paper tickets as part of an online purchasing system, and zero excuse for the ticket check station to send people back to a 100 person deep line.
The ferry ride itself was fine. The process of getting on the ferry needs some attention.
撰写日期：2024年7月22日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you and your group faced with the ticketing process. We understand how frustrating it must have been to wait in a long line and miss two boats due to issues with ticket handling.
We recognize that our current system needs improvement, particularly regarding the handling of "will call" tickets and the efficiency of our ticket check process. Your feedback highlights important areas where we need to enhance our procedures to better serve our guests.
We are actively reviewing our ticketing process to address these issues and ensure a smoother experience in the future. Your feedback is invaluable in helping us make these improvements.
Thank you for bringing this to our attention, and we appreciate your patience. If there is anything else we can do to address your concerns, please feel free to reach out.
撰写日期：2024年8月5日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
BonB
亚利桑那肖洛659 条分享
2024年6月 • 夫妻情侣
The trip itself was fine, but the whole experience was somewhat disorganized. We bought our tickets online in advance to save what turned out to be a very small amount of money. Upon arrival, we dropped off our bags at the dock, then parked in the free overnight lot. We were assured that "someone" would call a shuttle to take us back to the dock. After waiting for about 10 minutes in the parking lot, we finally found the lot attendant, who did call the shuttle for us. When we arrived on Mackinac Island, we found that our luggage had not made it onto the ferry with us. We waited about an hour for the next ferry to show up, so we could finally get our bags, take them to our lodging, and get on with our plans for the day. The return trip two days later was more successful -- at least our bags made it onto the ship with us, but the ferry was almost 30 minutes late departing (we were aiming for a 9:45 a.m. departure). Again, there was some confusion about where to board the shuttle to the overnight parking lot. There's definitely room for improvement in the operations.
撰写日期：2024年7月10日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for sharing your detailed feedback. While we're glad to hear that the trip itself was fine, we sincerely apologize for the disorganization you experienced.
We understand that the convenience of online ticket purchases should come with an efficient process, and we're sorry that this wasn't the case for you. We regret that there was confusion and a delay in calling the shuttle from the parking lot. We've addressed this issue with our staff to ensure better communication and quicker service in the future.
Regarding your luggage, we apologize for the inconvenience of having to wait for the next ferry. We understand how frustrating it is to have your plans disrupted. During the busy holiday season, we strive to accommodate a large number of guests, which can sometimes lead to delays. This is an area we're actively working to improve, and your feedback helps us identify where changes are needed.
While we're pleased that your return trip was more successful in terms of luggage handling, we apologize for the delay in departure. We strive to maintain our schedules and are working on minimizing such delays. Again, the holiday season brings additional challenges, but we are committed to better managing these peak times.
We appreciate your understanding and patience, and we will use your comments to make necessary improvements in our operations. We hope you might consider giving us another chance in the future to provide you with the smooth and enjoyable experience we aim for.
Thank you again for your feedback and safe travels.
撰写日期：2024年7月11日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Mike N
1 条分享
2024年6月 • 夫妻情侣
We have used Star Line numerous times, but on 26 June 2024 we experienced an issue. The boat ride was fine, but when returning to Mackinac City on a very lightly loaded boat, our checked bags did not make it back with us. Another boat came in – still no bags. Another boat came in, and it had one of the four bags our group of two couples had checked. Finally, three boats after the one we crossed on, the other three bags showed up - this only after I had complained and asked the baggage people at Mackinac City to call the island and get our bags onto a boat. Numerous other people waiting with us had the same issue. This cost us a delay of an hour and 40 minutes, and impacted our afternoon vacation plans. The manager I spoke with afterwards said she was sorry to hear that I would not be using Star Line again. (She did not apologize for the delayed bags…) How hard can it be? Bags waiting on the dock?? – Get them onto the boat!
撰写日期：2024年7月1日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced on June 26, 2024. While we're glad to hear that the boat ride itself was fine, we deeply regret the issues you encountered with your checked bags.
Our goal is to provide a seamless experience for all our passengers, and we understand how frustrating it must have been to wait for your bags, especially when it impacted your afternoon vacation plans. However, I would like to clarify that on that particular day, we experienced an unexpected delay in our baggage handling due to an operational issue that has since been addressed.
We apologize that our team did not communicate more effectively or provide a timely apology for the delay. We strive to improve our service continuously and your feedback is invaluable in this process. We are taking steps to ensure better coordination between our staff on the island and the mainland to prevent such issues in the future.
We hope you will consider giving us another chance to provide you with the high-quality service you have come to expect from us. Thank you again for your feedback, and we sincerely apologize for the inconvenience.
Safe travels.
撰写日期：2024年7月11日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Lisamarie L
威斯康星麦迪逊929 条分享
2024年6月 • 家庭
We went to Mackinac Island via the Star Line/Mackinac Island Ferry Co. The ferry to Mackinac Island is a great part of the experience. It can be chilly on top, but we loved the views, especially on our trip to the island that went right under the Mackinac Bridge. In addition to getting to and from the island, you'll get great views of the Grand Hotel, Round Island Lighthouse, Mackinac Bridge and the harbor/marina. The trip is fun, but not too long.
They also provide a valet service if you are staying on the island; they'll bring your luggage to the hotel so you don't have to carry it around while waiting to check in.
We used the offsite parking, which was fine. There is a shuttle that you can use to get to and from the lot.
They also provide a valet service if you are staying on the island; they'll bring your luggage to the hotel so you don't have to carry it around while waiting to check in.
We used the offsite parking, which was fine. There is a shuttle that you can use to get to and from the lot.
撰写日期：2024年6月29日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your wonderful review! We're delighted to hear that you enjoyed your trip to Mackinac Island with Star Line/Mackinac Island Ferry Co. The views from the top deck are indeed breathtaking, and we're glad you experienced the unique trip under the Mackinac Bridge.
We're pleased to know that you appreciated the scenic sights of the Grand Hotel, Round Island Lighthouse, Mackinac Bridge, and the harbor/marina. It's great that you found the trip both enjoyable and well-timed.
We also value your positive feedback on our valet service and offsite parking with shuttle service. Our goal is to make your journey as smooth and pleasant as possible, and we're glad these services enhanced your experience.
We look forward to welcoming you back on your next visit to Mackinac Island. Safe travels and see you soon!
撰写日期：2024年7月11日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
faith327
密歇根Niles111 条分享
2024年6月 • 家庭
We have taken Star Line for several years and we have had multiple issues but we gave grace due to changes throughout the pandemic. They no longer have enclosed valet parking but we still gave them time to better their service after they bought out Arnold. This year we still did valet and paid the $50 per day fee. We texted over an hour ahead of our arrival back into Mackinaw City and our car still was not at the dock. It is time to try Sheplers Ferry Service.
撰写日期：2024年6月25日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your continued patronage over the years and for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our valet service. We understand how frustrating it must have been to wait for your car after notifying us well in advance.
We appreciate your patience during the pandemic and the transition period after acquiring Arnold Line. We are continuously working to improve our services and will take your comments into consideration to ensure better efficiency in the future.
We regret that we did not meet your expectations this time and understand your decision to explore other options. Should you choose to give us another chance in the future, we will strive to provide you with the high-quality service you deserve.
Thank you again for your feedback and safe travels.
撰写日期：2024年7月11日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
john g
1 条分享
2024年5月 • 家庭
This ferry was right next to my hotel the Days Inn by wyndham lakeview which was really nice. Not a long wait to get on the boat and the ride itself was quick. I was able to get nice pictures of the Mackinac Bridge.
撰写日期：2024年6月21日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your wonderful review! We're delighted to hear that our ferry location was convenient for you, being right next to your hotel, the Days Inn by Wyndham Lakeview. It's great to know that you experienced minimal wait times and enjoyed a quick and pleasant ride.
We're also happy to hear that you were able to capture some beautiful pictures of the Mackinaw Bridge during your trip.
We look forward to welcoming you back on your next visit to Mackinac Island. Safe travels and happy photographing!
撰写日期：2024年7月11日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
elarMichigan
密歇根荷兰村28 条分享
2024年6月 • 夫妻情侣
Waited forever on the island for the boat, 45 minutes late. Then when arriving back on the mainland waited another 30 minutes for our luggage. Be smart, use the other ferry.
撰写日期：2024年6月21日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to share your feedback. We sincerely apologize for the delays you experienced both on the island and upon your return to the mainland. We understand how frustrating this must have been and appreciate you bringing it to our attention.
On the day in question, we experienced some unexpected delays which affected our schedule. Please know that we are actively working to improve our timing and efficiency to ensure a smoother experience for all our passengers.
We strive to provide the best service possible and regret that we did not meet your expectations this time. We hope you will give us another chance to provide you with a more reliable experience in the future.
Thank you again for your feedback and safe travels.
撰写日期：2024年7月11日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
In order to receive a military discount do we need to purchase the tickets in person (at the ferry)?
撰写日期：2021年6月5日
AndreaG10315
密歇根特拉弗斯城
Please bring you Military or Veteran ID to any ticket counter and we would gladly give you our Military Discount. Thank you for kindly for your service!
撰写日期：2021年4月25日
Are Island amenities open & available Easter weekend 2021--namely Sunday, April 4?
撰写日期：2021年3月28日
I suggest you go to their website. There is a family package. Also packages w free carriage rides you can only buy before you go. The ride is great.
撰写日期：2019年4月8日
Where is the best place to buy tickets for the ferry? Any discounts?
撰写日期：2018年6月16日
There are discounts if you buy online. Also depending on the hotel you stay at they may offer a discount. The MACpass happens to be the same price online AND at the ferry terminal.
撰写日期：2018年6月16日
We are planning an October Anniversary Trip, 19th to the 22st. and want to take the Star Line Ferry from St. Ignace. Just a couple of questions that I have not found a definitive answer for on their sight or the other questions and comments.
1) Being at the extreme tail end of the season, 19 - 21 Oct, I assume (yes I know what that means) that I do not have to purchase tickets early and the lines/crowds will not be bad. Am I wrong?
2) I do not mind paying for valet/parking for 3 nights, but is it "Covered" and "Secured" at St. Ignace?
撰写日期：2018年5月9日
That time of year can still be quite busy. A lot of people will stay in Mackinaw or St. Ignace when they go up north for the fall color tour. Purchasing in advance is always recommended. Neither of the ferry lines have covered parking, in either city. There is no valet parking. They do have staff there, but not sure about overnight. I recommend taking the ferry from Mackinaw City, as the Star Line dock is within walking distance from just about all of the hotels. If going to the island for just the day, it is much easier to leave your car at the hotel and walk to the dock in the morning and walk back from the dock in the evening. Plus, there is much more to do in Mackinaw City than there is in St. Ignace.
撰写日期：2018年5月10日
I have no idea how fast the ferry is, I went from Mackinaw to Mackinac Island in about 15 minutes.
撰写日期：2017年5月12日
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