Medbury Inn and Spa
Medbury Inn and Spa
3.5

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3.5
3.5 分,共 5 分16 条点评
极佳
7
非常好
2
一般
1
较差
2
很糟糕
4

Maureen K
纽约州萨拉托加温泉16 条分享
1.0 分,共 5 分
2018年7月
We purchased a massage package from Groupon enthused to try this spa for the first time. When I called to make the reservation the tone immediately changed when I said I was using a Groupon. The first availability I was offered was over a month out at inconvenient times of day and it was evident that Groupon customers are apparently second class. Poor from a PR perspective as we have become regular customers at other establishments from many excellent Groupon discoveries over the years and savvy business owners realize the first impression is a lasting one. The massages were actually incredible when we did get to visit. Both masseuses were fantastic and we felt that service was superb. There’s a huge disconnect though with the front end staff who was not at all friendly while we checked in or after we finished our massages and were lingering in the lobby with the complimentary wine. We tried to engage in conversation with small success. Since that time my friend has also tried to book a massage from his Groupon purchase and has not had calls returned.
撰写日期:2018年7月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

UpstateNYer_10
纽约州Clifton Park128 条分享
5.0 分,共 5 分
2018年3月 • 独自旅游
This is the first massage I've ever had, so I didn't know quite what to expect. I was given a Groupon Gift Certificate and I used it today. The bath was very, very relaxing, and so was the wine and chocolates. They explained everything that would be happening to me, so there were no surprises or awkward moments, which I appreciated. My mineral bath was wonderful and really helped to relax me. After I had a paraffin hand treatment and then a massage. Brandy did a wonderful job and asked a lot of questions about her pressure, etc., to make sure she was meeting my needs. I was very impressed and I certainly want to return soon. The staff was friendly and welcoming and I do recommend Medbury Spa.
撰写日期:2018年3月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

QH G
8 条分享
3.0 分,共 5 分
2018年2月 • 独自旅游
I did the Groupon deal and had an odd visit. When I got there the receptionist seemed annoyed to have to check me in and pretty much just pointed me towards the bath room (my first time here) for my bath. The mineral bath room neighbors the entryway where the receptionist sits. The entire 30 min bath I could hear every word she said as the phone rang often. I couldn't help but notice how rude and condescending she was repeatedly to all of the callers. I had just thought to myself that she needed some serious customer service training as the front line when people call in - then hear her tell someone who apparently asked to speak to a manager - that she IS the manager! What!
That was baffling after listening to the way she spoke to people. Also they had the other next door bath filling while I was in mine which was super loud and not at all relaxing.

30 minutes go by and I realize they never told me if I'm supposed to come out or what when I'm done, so I dry off and put the robe on and awkwardly go back to the reception area to ask. The "manager" was snippy and said to go back to the room and wait to be gotten. I was so embarrassed! So I sit there for another ten minutes just waiting for someone to come get me. It's a small room so I was getting pretty hot, I cracked the door for some air and again the manager said in an annoyed tone they would come get me when they were ready. Omg... uncomfortable. Then there is an envelope in that room to tip your bath attendant and I'm not sure who that person was unless it was the receptionist who did nothing but point me to a door and provide me listening entertainment during my bath. Not very relaxing, lol.

I do have to say my massage was amazing, I had a Russian masseuse who did an outstanding job. She was the highlight of my trip. When I was standing in the lobby waiting to check out I heard the two other masseuses talking about my masseuse cattily which was disappointing. I don't regret my visit but most likely will not go again just because of the weird vibe and demeanor from the front desk manager. It's too bad to since my massage lady was awesome!
撰写日期:2018年2月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Heather S
纽约州Ballston Spa120 条分享
5.0 分,共 5 分
2017年11月 • 独自旅游
Great Groupon deal, with mineral bath and Swedish massage. I have never had a mineral bath before until it was part of the package that I brought. Bath was relaxing and the massage was even more relaxing. Very clean and relaxing atmosphere. Staff was very friendly.
撰写日期:2017年11月9日
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christinembush21
Ballston Spa, New York1 条分享
2.0 分,共 5 分
I booked a spa package for one, the Medbery Experience and visited on September 28. I arrived a few minutes early and was immediately taken to my mineral bath. The receptionist asked if I wanted lemon water or wine, and I asked for the lemon water. She poured me a small plastic cup of water and handed it to me as we were walking to the bath. Very awkward exchange to say the least. The bath was nice, however there were candles that were burnt down to nothing so I’m assuming that’s why they weren’t lit. I thought it was strange there was no music, but after I got in the bath I did notice a kindle by the tub. I was able to find some music, which was definitely needed to block out the sound of the receptionist talking on the phone and the Klunking of the pipes as another bath was being filled. I did take a sip of the lemon water and it tasted like Luke warm tap water. Not very appealing. So all in all the bath was definitely not as relaxing as i was looking forward to.
I got a knock on the door and I was met by the massage therapist. The package included a parafin treatment so we did that first. Unfortunately most of the parafin came off when I took my robe off for the massage. I did my best , but since I had to use my hands to take the robe off, I lost most of it. The massage was awesome ! Carolyn was great. I would highly recommend her. She is the only reason I would go back. The package was also supposed to include an aromatherapy treatment which I did not get, nor was the champagne and chocolates that was included offered.
Since this was supposed to be a relaxing experience I didn’t mention this as I left, but I will be contacting the medbery to let them know I was disappointed. The Medbery is close to my home and I was hoping to find someplace close so I didn’t have to travel to Kimberly’s in Latham, however if you are looking for a true Spa Experience I wouldn’t recommend the Medbery.
撰写日期:2017年9月29日
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Axgiggles
Brooklyn, New York7 条分享
5.0 分,共 5 分
2017年8月 • 夫妻情侣
We went for the couples mineral soak. The place quite pretty and the receptionist was a doll. We spent a lovely half hour relaxing in the mineral water and left feeling refreshed. Highly recmommepnded.
撰写日期:2017年8月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

lpritchardei
Saratoga Springs, New York3 条分享
2.0 分,共 5 分
2017年2月 • 独自旅游
This was my second visit to the Medbury Spa....both trips were gifts. On this second visit I learned that the Inn and Spa were now owned by the previous owners son who was unwilling to accept the gift certificate purchased when the spa was owned by his father. The new owner then rudely asked why it took me "so long" to use the card. I found him to be a poor representative of the business and village, and definitely did not subscribe to the adage that the customer comes first. Additionally, the spa was not as clean as it was on my first visit (hair in the tub, used towel in the corner). I would not recommend this Spa, with its current owner, to anyone.
撰写日期:2017年5月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Krufyrufy
纽约州Ballston Spa20 条分享
5.0 分,共 5 分
2016年9月 • 独自旅游
I really enjoyed the Swedish massage. it was a full hour long. very relaxing . the person was very good at what she was doing
撰写日期:2017年5月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

PortStLucieJim
Port St Lucie13 条分享
5.0 分,共 5 分
2016年10月 • 夫妻情侣
Right on front st so you're down the street from everything. Beautiful rooms, clean and comfortable.
撰写日期:2016年10月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

nealop
纽约州Ballston Spa10 条分享
4.0 分,共 5 分
2015年11月 • 独自旅游
A nice hidden secret in Ballston Spa!!! The staff is very friendly and my massage was one of the best! I highly recommend this place.
撰写日期:2016年9月7日
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