What follows is our response to a Trip Advisor review from the same guests who posted a review on the Hotel and Restaurant Sites of Trip Advisor. All I would add here is that we do our utmost to follow the Government’s mandatory guidelines on masks without fear or favour, and certainly without any racism micro or otherwise. Sometimes guests need very polite reminders on mask wearing procedures, which it is our duty to offer, as we become aware of situations. We are dismayed that these guests did not enjoy their stay. Because of all the Covid safety measures in place to safeguard guests and staff, smiles are concealed by masks, and the experience of the hotel has to be different in some degree to 'normal'. Nobody here is snooty or racist and our team represents diversity, and practices equal opportunity. The House is a Grade I listed property of the National Trust furnished in period and is unlike a modern purpose-built establishment.