Hartwell House Spa

Hartwell House Spa

Hartwell House Spa
上午7:30 - 下午5:30
上午7:30 - 下午9:00
上午7:30 - 下午9:00
上午7:30 - 下午9:00
上午7:30 - 下午9:00
上午7:30 - 下午9:00
上午7:30 - 下午7:30
上午7:30 - 下午5:30


94 条点评

1 条分享
This is a beautiful heritage hotel set in lovely, tranquil grounds. I called this hotel on several occasions to adjust our dates due to unforeseen circumstances. Each time the receptionist Heather, could not be more helpful and empathetic. Heather and her colleagues were professional and welcoming. We even got upgraded to a sumptuous room ... which my husband loved. We had afternoon tea which was delicious; and so many tasty cakes...! The staff here were accommodating and nothing was too much trouble. On the morning we left we met a lady who offered us a pot of tea before we were on our way back to Dorset ... Her genuine kindness and character will stay with us. She was warm and funny; and although the standards are very high here, they are grounded. Thanks go to this lady Linda and all the staff:)
We will go back again..... hopefully soon.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

英国英格兰296 条分享
2021年8月 • 夫妻情侣
I have given this a very good as there is no option for good and felt it is better than average. Beautiful hotel and grounds with an exceptional Covid policy. I had told them in advance we were celebrating a birthday but apart from a ‘happy birthday’ on check in it wasn’t acknowledged. You usually either get a card from the manager, maybe a chocolate or two in the room or a dessert with happy birthday written on it - nothing. Food whilst good was very overpriced and so was the wine. Spa was nice and the massage was good.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Nipun J
2 条分享
2020年8月 • 夫妻情侣
Hartwell House is snooty and stuck in a bygone era. There are several heritage properties and hotels around the world (several here in the UK too) that live up to the hype. Hartwell House, I am afraid is not one of them. My wife and I were gifted a night at this seemingly gorgeous property in Aylesbury. We were far too excited for our stay, but were only met with disappointment throughout.

The staff at reception were rather curt and rude, and didn’t even offer us a place to sit in the hotel when we arrived early for check in. No accommodations were made whatsoever.

There is nothing one can even do at this hotel - it offers nothing besides a spa (which is perhaps one of the only redeeming features).

The food was good (except the horrid breakfast and coffee). But limited in its selection. The afternoon tea was the highlight. However, the ambience of the dining areas extremely dreary and haunted.

We felt tinges of micro racism too - my wife accidentally forgot to put on her mask as she was leaving the bathroom and was snootily asked to put one on ASAP. The same commands, naturally, were not given to any of our white hotel mates who we saw roam around the hotel without masks on several occasions. We were also one of the last tables to be served for dinner (even though we weren’t the last to arrive).

Also - we were freaking charged for the newspapers. The arrival form asked for a newspaper preference but nowhere did it mention that we would be charged. Also, which high end place charges for newspapers anyway? That was rather stingy.

In a nutshell - avoid at all costs. Hartwell House reminds you of a UK that I am sure UK doesn’t want to be. For this price point, you can surely get better heritage, better charm, better food, and most importantly, kinder treatment in other places.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
What follows is our response to a Trip Advisor review from the same guests who posted a review on the Hotel and Restaurant Sites of Trip Advisor. All I would add here is that we do our utmost to follow the Government’s mandatory guidelines on masks without fear or favour, and certainly without any racism micro or otherwise. Sometimes guests need very polite reminders on mask wearing procedures, which it is our duty to offer, as we become aware of situations. We are dismayed that these guests did not enjoy their stay. Because of all the Covid safety measures in place to safeguard guests and staff, smiles are concealed by masks, and the experience of the hotel has to be different in some degree to 'normal'. Nobody here is snooty or racist and our team represents diversity, and practices equal opportunity. The House is a Grade I listed property of the National Trust furnished in period and is unlike a modern purpose-built establishment.
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

英国艾尔斯伯里23 条分享
Until Covid-19 this was a very pleasant place to visit, relax, swim, etc. Unfortunately we are now only able to have a 1 hour swim that has to be booked in advance which is not very convenient. Membership is no longer value for money and to make matters worse, the Spa has refused to give us a refund saying they will extend our membership for 4 months instead. At £164 a month just to have an occasional swim - what's the point? It is cheaper to go to the local public pool.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

英国Shefford132 条分享
I booked a massage for both myself and my wife at the spa as we were staying in the house for the night, but on arrival, once I'd filled in my questionnaire, my Therapist informed me that I would not be able to have a massage as I am being treated for Leukaemia and the company policy is to not provide for anyone with any form of cancer. I was a little disappointed as I have had 3 comprehensive massages at varying locations in the 2 years since my diagnosis. When you have such an issue, a bit of manipulation goes a long way to reduce the effect of the chemo treatment.

My wife thoroughly enjoyed her 55 minute massage, so that was good.

The spa building is very well presented and it looks like it may also offer accommodation separate from the main house. The pool area is in good condition and has no scrapes or blemishes on the walls detracting from the overall visuals. We've been to other high end spas recently that look "tired" to say the least.

Prices of treatments are competitive within the market and you could in fact spoil yourself with a couple of treatments.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

哥伦比亚特区华盛顿特区238 条分享
We were only able to use the pool, but it was really lovely, and the whole spa was very well appointed.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Gary D
163 条分享
2019年8月 • 夫妻情侣
We literally walked from our bedroom to the front door of this lovely stately home without seeing a soul! It was like we had our own National Trust mansion...

Staff were really pleasant and unobtrusive. Cream tea was a little odd as you just got up and left when you finished, a bit like being at home.

The grounds are excellent and despite being national trust, private so you can walk or run around them (We did both) in quiet. The lakes route plus round the tennis courts is 2 miles so a couple of laps is a nice morning run in decent paths...

The spa is good for a swim, sauna and hot tub but the gym is tiny with minimal weights, machines etc.

Our hotel room (no.14) was HUGE. It came with its own back story... Really comfortable and quiet so we had a great night.

The only downside was the crazy bar prices. £14 for a Hendricks G&T, £8 for a small port and then £3 service charge! It wasn't even in nice crystal glassware. I wasn't there to skimp but.... The Bugle Horn pub down the road is a 5 minute walk and a nice country pub for a few beers.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Shal M
英国Dukinfield99 条分享
Myself and my fiancé were looking for a spa break as we were going to be in the Cotswolds area for break. We found the indulgence spa day at Hartwell house. The grounds looks so quintessentially British and adds character. The treatments and the day itself was great. However, it needs refurbishing as the steam room looks tired, the spa jacuzzi needs more heat and the saunas are in separate changing rooms which I found odd. The staff are so lovely and friendly but this hotel needs a spa to reflect how wonderful and relaxing this place can be. I would recommend
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

英国Buckinghamshire4 条分享
Hartwell House is a great place to visit. Prices are a little high but the quality is generally good. I would say tht the jacuzzi needs a little updating as the jets are becoming less powerful.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Sam Ovens
27 条分享
2019年5月 • 夫妻情侣
We spent a few hours here in the morning after staying at the main house. The spa is made to look like a Roman bath, but not at all tacky, and it looks great. The only downside is that the saunas are installed in each changing room so we couldn’t have a sauna as a couple. The spa itself is quite small so book ahead if you want to guarantee a place. There’s a great little restaurant on site which did a good variety of food. Certainly worth going to if you’re having a relaxing day staying at the house.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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关于Hartwell House Spa的常见问题

Hartwell House Spa的营业时间:
  • 日 - 日 上午7:30 - 下午5:30
  • 一 - 五 上午7:30 - 下午9:00
  • 六 - 六 上午7:30 - 下午7:30

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